Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Hoffman Estates
Hoffman Estates, IL
5,728 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,728 reviews
September 08, 2021
The service schedule is efficient; the staff is knowledgeable and friendly, and resolves the issue professionally. At the End, the report is very detailed. Thank you so much knowledgeable and friendly, and resolves the issue professionally. At the End, the report is very detailed. Thank you so much More
by ss_zhang
Verified CustomerEmployees Worked With
Rick Kelstrom
September 08, 2021
I’ve had my car serviced twice with this dealership and am very pleased. The staff is friendly and very attentive to your needs. Will definitely be back in the future. am very pleased. The staff is friendly and very attentive to your needs. Will definitely be back in the future. More
by TroylCarter
Employees Worked With
Samantha Van Ryswyk
September 08, 2021
Professional, trustworthy, responsive, all the things you would want in a car dealership. Service oriented, professionally dressed, offered us water on a really hot day. would want in a car dealership. Service oriented, professionally dressed, offered us water on a really hot day. More
by OCALLAHAN0
September 07, 2021
This is the most honest and fair priced audi dealer in the Chicagoland area. The service department couldn't be more helpful. Recommend them to anyone. the Chicagoland area. The service department couldn't be more helpful. Recommend them to anyone. More
by bigdaddyradde
Employees Worked With
Rick Kelstrom, Mike Colles
September 03, 2021
Service and attention to detail is consistent with Audi Hoffman Estates. Have been getting our 2011 Q5 serviced there for years. Rick Kelstrom is an excellent Service Consultant. Hoffman Estates. Have been getting our 2011 Q5 serviced there for years. Rick Kelstrom is an excellent Service Consultant. More
by DBM1540
Employees Worked With
Rick Kelstrom
September 02, 2021
Overall experience good, Didn’t receive 5% coupon discount. Car wash portion of the service takes way too long. Samantha was great, and eventually got me my vehicle. discount. Car wash portion of the service takes way too long. Samantha was great, and eventually got me my vehicle. More
by S.STEINBERG
Employees Worked With
Samantha, Mike Colles
September 02, 2021
Loaner vehicle was available as promised. I was in and out in less than 10 minutes. Vehicle was serviced sooner than expected. Video from the service engineer always a nice touch. Great team. out in less than 10 minutes. Vehicle was serviced sooner than expected. Video from the service engineer always a nice touch. Great team. More
by nk123
Employees Worked With
Samantha Van Ryswyk
September 01, 2021
Excellent as always. Friendly and respectful, listened to my concerns. I would recommend this Audi dealership to anyone. Highly recommended! Great communication and prompt service. my concerns. I would recommend this Audi dealership to anyone. Highly recommended! Great communication and prompt service. More
by A4
Employees Worked With
Rick Kelstrom
September 01, 2021
Super Friendly, not pushy, very patient, answered all the questions, gave good advice based off my needs and what I was looking for in a vehicle. questions, gave good advice based off my needs and what I was looking for in a vehicle. More
by Isaacsmith011
Employees Worked With
Sabina Numanovic
September 01, 2021
Rick Kelstrom is just the right amount of professional friendly. He immediately builds rapport and is truly customer service focused! I'll ask for Rick next time I schedule service. friendly. He immediately builds rapport and is truly customer service focused! I'll ask for Rick next time I schedule service. More
by Smith
Employees Worked With
Rick Kelstrom
