Audi Hoffman Estates

Great service. Loaner was an issue and scheduling is clunky. Was able to schedule online within a week and on the phone they would give me 4-6 weeks out. The phone system and online system don’t sync. clunky. Was able to schedule online within a week and on the phone they would give me 4-6 weeks out. The phone system and online system don’t sync. More

Great service and quick. Brought car in and service was quick and professionally done. Got a text and email when completed and a call to pick up. quick and professionally done. Got a text and email when completed and a call to pick up. More

Quality of work, communication of work status, prompt completion and friendliness were all excellent. However, masking was non-existent in the business and waiting areas. completion and friendliness were all excellent. However, masking was non-existent in the business and waiting areas. More

The dealer is the closest to me, so I have little choice. The first time I took my vehicle in they reset a glow plug light and test drive it and fault didn’t reoccur. I was a little disappointed since I had The first time I took my vehicle in they reset a glow plug light and test drive it and fault didn’t reoccur. I was a little disappointed since I had the vehicle towed in per owner manual recommendation. The second time I had to wait 2 1/2 weeks for an appointment for a drivability issue that happens nearly every time we drive it. Service department drove the car and couldn’t duplicate the issue, which I found hard to believe.(it is still having this issue) they told me that it didn’t set a code, which I told them in advance of my visit, so there’s nothing they could do. If it had set a code, my certified mechanic could have fixed it. I took it to the dealership for their expertise and experience so that they might have a general idea of what the problem might be. I guess I have to wait until it sets a code and hope that it doesn’t leave me stranded. More

Check in on time, no hassle, no extra sales were pushed, pleasant experience. Check out was also smooth, car was washed, overall a satisfying experience. pleasant experience. Check out was also smooth, car was washed, overall a satisfying experience. More

I worked with Mike, very helpful and excellent knowledge about the car. Explained and followed up thoroughly. Thanks to Mike for the excellent explanations and details about the car. Explained and followed up thoroughly. Thanks to Mike for the excellent explanations and details More

Great service experience. Rick Kelstrom did his usual great job of providing a loaner car and keeping me updated on the progress of the work being done on my car. great job of providing a loaner car and keeping me updated on the progress of the work being done on my car. More

I was very happy with my purchase from Audi Hoffman Estates. There was absolutely no pressure from the saleswoman. She accommodated all my inspection and testing requirements. Was knowledgeable, Estates. There was absolutely no pressure from the saleswoman. She accommodated all my inspection and testing requirements. Was knowledgeable, and quickly found the answers to questions she didn’t know. The whole process was upfront and fast. More

Everyone is so friendly & professional!!! Quick & thorough appointments with a comfortable area to wait. I can’t underline how kind and caring everyone is that works there. thorough appointments with a comfortable area to wait. I can’t underline how kind and caring everyone is that works there. More