Audi Hoffman Estates

Very prompt and very helpful. Service advisor and sales person is very knowledgeable. If I have to buy new Audi, I will go there person is very knowledgeable. If I have to buy new Audi, I will go there More

My husband brought car in for service and said not all personnel in the service department wore a mask while interacting with him. This was his only complaint. personnel in the service department wore a mask while interacting with him. This was his only complaint. More

Very responsive Honest Eddie our sales guy was super Very responsive Honest Eddie our sales guy was super fast and on top of all details ! Very responsive Honest Eddie our sales guy was super fast and on top of all details ! More

Beautiful dealership inside and out. Iman was knowledgeable and was the one to make deal happen. His out of the box thinking hit me highest amount for my trade. I will definitely buy another A knowledgeable and was the one to make deal happen. His out of the box thinking hit me highest amount for my trade. I will definitely buy another Audi from him in the future especially because dealership didn’t mark up vehicles above msrp. More

As always, your service department took excellent care of me at my recent visit. The work was completed in a timely manner and your staff is always professional and courteous. It was also a treat being greet me at my recent visit. The work was completed in a timely manner and your staff is always professional and courteous. It was also a treat being greeted by your dog and also getting my car washed. It really needed it in this weather. More

You typically worry about service at a dealership but I’ve always been dealt with fairly. I’ve always been dealt with fairly. More

Great service and experience. Came in with a broken visor. Parts were previously ordered. Took less than an hour. Visor was fixed and car was washed and vacuumed. Easy in and out. Thanks, Audi! visor. Parts were previously ordered. Took less than an hour. Visor was fixed and car was washed and vacuumed. Easy in and out. Thanks, Audi! More

Treated well, treated professionally, waiting area comfortable and the dog visits were a great feature. But… I was glad I’d already had Omicron though because staff is totally YOLOing masking indo comfortable and the dog visits were a great feature. But… I was glad I’d already had Omicron though because staff is totally YOLOing masking indoors right now despite us being at the all time peak of covid. Only masks in sight were on customers. More

No call backs. Bad communication. Left several messages. Received my car back without heat. Wanted $3,000 in advance to purchase a part on back order. Been servicing there my car for years, spent thousands Received my car back without heat. Wanted $3,000 in advance to purchase a part on back order. Been servicing there my car for years, spent thousands in maintenance. Very disappointed. Service manager never had the courtesy to call me. More

Courteous and helpful. Walk through the details of the work done or that should be done or deferred without being pushy. Video update is a nice touch though it’s more audio than video work done or that should be done or deferred without being pushy. Video update is a nice touch though it’s more audio than video More