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Audi Hoffman Estates
Hoffman Estates, IL
6,270 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,270 reviews
July 21, 2026
I already did in my previous text. He's very efficient and is thorough in describing needed work on my car. He's very efficient and is thorough in describing needed work on my car. More
by HEATHERARONSON
Verified CustomerEmployees Worked With
I worked with Tim Machonga.. He kept me informed and had the car ready in the timeframe I needed and that he told me.
July 19, 2026
Thank you for reaching out. To be direct, my experience was highly frustrating, and I left feeling taken advantage of after spending $700. First, the four-wheel alignment was a To be direct, my experience was highly frustrating, and I left feeling taken advantage of after spending $700. First, the four-wheel alignment was a bare-minimum job. The technician adjusted it just enough to barely hit the edge of the green threshold—one minor pothole and it will be right back in the red. Second, I was charged a full hour of additional diagnostic labor strictly to be given a high-pressure sales pitch for a $4,000 AWD clutch replacement. When I asked for the actual standard diagnostic error codes (DTCs) to verify this failure, the service department refused to provide them, giving me an internal code instead. Charging a customer a premium diagnostic fee while withholding the actual standard data to back up a massive repair bill is unacceptable. More
by polangarisampath
July 18, 2026
I bought my own room and had Audi Hoffman estates mounted on my car. They were skilled enough to see that the rim was unsafe. They alerted me so that I could fix the situation. I returned to have a better qu on my car. They were skilled enough to see that the rim was unsafe. They alerted me so that I could fix the situation. I returned to have a better quality rim installed. As always, the entire team did great! More
by DKBKNB
Employees Worked With
Jim DeRosa
July 18, 2026
The sales team was great but my lone service experience was incredibly frustrating and quite possibly the worst dealership experience I’ve had. I pulled up and the doors to service were locked. I began wal was incredibly frustrating and quite possibly the worst dealership experience I’ve had. I pulled up and the doors to service were locked. I began walking around the dealership checking doors and others were similarly locked. Several employees were outside and observed me checking doors and didn’t approach me. As I begin to call the dealership a person that I recognize as the owner’s son pulls up and advises that the person opening the dealership forgot their keys and it will be another 5-10 minutes. Once open I begin working with the service adviser and was told I would need to speak with the finance manager to determined the insurance provider on my tires. The finance manager was great and questioned why he sent me to do this and speaks to the adviser. The manager leaves and I begin working with the adviser who then tells me he is unable to verify my tire warranty claim since it was a Saturday. I was given the option to pay for the tire and request a refund later, or to return the following week for replacement. This made an already frustrating experience much worse since I had called earlier in the week and was advised that tires aren’t repaired and they ordered me a replacement that would be covered under my warranty and then made my appointment for a Saturday. I requested my keys from the adviser and as I waited for my car I went and spoke with the finance manager who resolved the situation by again interjecting with service and replacing my tire on a Saturday. I was sold on the small dealership experience but the big dealership where I’ve purchased a different German brand doesn’t treat their service customers in this manner. More
by Dan G
Employees Worked With
July 17, 2026
Welcoming, attentive, professional This dealership looks really nice compare to the other dealership I've been. But most important, the service was fas and the worker are professionals. From the time I pull really nice compare to the other dealership I've been. But most important, the service was fas and the worker are professionals. From the time I pulled up I was greater with a smile and professionalism. More
by MIR8300
Employees Worked With
Tim Machoonga
