Audi Gwinnett

Malcolm Smith, sales rep., was awesome! He was polite and patient. Due to Covid restrictions we communicated with him on-line. He was honest and upfront with us through the whole process. After purchasi and patient. Due to Covid restrictions we communicated with him on-line. He was honest and upfront with us through the whole process. After purchasing the Audi Q5 he went over everything in the car with us in a way we could understand. Very patient! We did have an issue with the finance person. She was confusing to say the least. She did not explain the packages available thoroughly and misled us on the cost. We told her upfront that if we choose any packages such as Audi Care, etc. we wanted to pay for it separately but she kept adding it into the monthly payment. I believe we spent three times as much time with her than necessary. More

Very rude sales staff Malcolm Smith a sales executive has a supr negative attitude,makes u feel as if he is doing a favor by selling you a car. Hope the dealer higher officials take notice before this guy up a supr negative attitude,makes u feel as if he is doing a favor by selling you a car. Hope the dealer higher officials take notice before this guy upsets all the customers. Am no more going to Gwinnett Audi ever. More

A year ago my service writer convinced me to prepay for my next service, but for some reason it was set up to expire in nine months, well before I would be expected to hit the mileage. This wasn’t pointed my next service, but for some reason it was set up to expire in nine months, well before I would be expected to hit the mileage. This wasn’t pointed out to me at the time. As a result, I’ve lost several hundred dollars. Clearly, I feel ripped off. Since I opted not to do the full service, I wasn’t given a loaner car, which means I ended up sitting for two hours in their waiting area among employees not wearing masks. More

We had a fantastic experience in purchasing our newest car at Audi Gwinnett. Marco Neal was the sales person who we worked with. He was very friendly in greeting us on our first visit. We were looking at car at Audi Gwinnett. Marco Neal was the sales person who we worked with. He was very friendly in greeting us on our first visit. We were looking at Q7s. Not only did he take the time to answer our questions, he showed us many of the features that we didn’t know about. It was evident that Marco takes the time to understand and know the cars he sells. We were on an information gathering trip in the first visit. Marco gave us a card and also got our information. We had reached out to all five Atlanta area Audi dealers regarding our interest in purchasing a Q7. Marco was extremely responsive as we had follow up questions (more so than any of the other dealerships). He was extremely collaborative and worked with us to arrive at a price we were happy with. He took the steps on the dealership’s side to minimize the amount of time we spent at the dealership in finalizing the paperwork and having our new Q7 ready to drive off the lot. We couldn’t have asked for a better experience from the entire team at Audi Gwinnett. More

Malcolm at Audi Gwinett has been the best sales rep I’ve ever used! He was professional, efficient, and he found my car! He found exactly what I was looking for! Great service and great communication! Defin ever used! He was professional, efficient, and he found my car! He found exactly what I was looking for! Great service and great communication! Definitely recommend him if you’re looking for an Audi! More

Good experience overall. Started off on the wrong foot, but quickly redeemed by service manager. Manager offer good advice and was very attentive with me. Shuttle driver was great! Very friendly and pl but quickly redeemed by service manager. Manager offer good advice and was very attentive with me. Shuttle driver was great! Very friendly and pleasant. More