Audi Gwinnett

Brought my car into service for some warranty issues. It's a 2023 Audi SQ5 and still under warranty. My car has some slight shudder and vibration while turning at low speeds. Anthony from the service de It's a 2023 Audi SQ5 and still under warranty. My car has some slight shudder and vibration while turning at low speeds. Anthony from the service department was assigned to me. After having the vehicle all day they were able to recreate the problem. They presented three solutions. First was that my aftermarket wheels ( same weight, width, and diameter as factory) and lowering the car were the problem. They suggested to return to stock then run a calibration. This option was $3000. Second option was to calibrate the "ACC (active cruise control)" for $500. Third option was to ignore it. After a quick googling the shudder is happening to many Audis and corporate has even released multiple service bulletins that document the problem and how to fix it. Service bulletin: https://static.nhtsa.gov/odi/tsbs/2023/MC-10243949-0001.pdf The problem arises from dirty rear differential fluid and with 2 flushes it should go away. None of the suggested options from Anthony the service advisor even mention the rear differential. I also don't know how calibrating cruise control would fix the rear differential. After receiving my car, I proceeded to go on two test drives of used SQ5s that they have on the lot. Both of their used cars had the same issue. Their cars had stock wheels and fewer miles than my car. Did those cars need calibration too Anthony? Were their wheels also the issue? Those cars weren't lowered... Upon finishing the test drives, I asked to speak to a manager. I regaled him of the story and he understood the frustration. What he didn't know was I was intending on purchasing an extended warranty because my car only has 4000 miles left. With this small issue their service department destroyed any faith that this dealer was competent. They lost some revenue because of it. I called a different dealership and their service manager was up to date on the issue and was aware of how to remedy it. Such a shame because this dealership is so close and convenient, but I will happily go to a different dealer who is well educated and customer focused. Would give zero out of five stars. Left without a resolution, wasted time, and less faith in humanity. Dave and Aman in sales are great though! More

Shushana was so helpful today in helping me thru a very trying situation welcoming me into my new car. Walked with me through the whole process. So thankful trying situation welcoming me into my new car. Walked with me through the whole process. So thankful More

The dealership was warm, clean and friendly. Everyone spoke to me and was excited about my purchase. Everyone spoke to me and was excited about my purchase. More

5/5 Stars - Buying a car can be overwhelming, but Shashana Bolt made our experience seamless and enjoyable from start to finish. She was professional, knowledgeable, and attentive to all our needs wi Shashana Bolt made our experience seamless and enjoyable from start to finish. She was professional, knowledgeable, and attentive to all our needs without any pressure. Thank you, Shashana, for the top-tier service! More

Great People. Trevor is the absolute best!!! Great Service. I would highly recommend this dealership Trevor is the absolute best!!! Great Service. I would highly recommend this dealership More

We did not expect to leave here with a car. We were just looking around and Aman Lakhani was a true salesman. He paid close attention to our needs for a good first car for our son. We h We were just looking around and Aman Lakhani was a true salesman. He paid close attention to our needs for a good first car for our son. We had a list of needs: reliably, good looking (interior/exterior), drive ability and safety. He showed us a few vehicles that fit our criteria. After a just a few short hours not only did we become new customers, but the team welcomed us to the Audi family with open arms. Thanks again Audi Gwinnett for your hospitality and amazing customer care. ~ The Parris Family Brian, Addison & Elizabeth More

Everyone here is great. The team works together to make a great deal on the car. The team works together to make a great deal on the car. More

We had the best experience with Damon at Audi of Gwinnett. He was so kind and walked us through every option the vehicle offered and we walked out with a new RS Q8!! Gwinnett. He was so kind and walked us through every option the vehicle offered and we walked out with a new RS Q8!! More

Aman Latham, Dylon London, Aziz Panjwani were great in and out the door sale 2 hours and out the door sale 2 hours More

Very helpful, knowledgeable, and fast. I expected games, but received honesty and transparency. I'm very happy with my purchase. I expected games, but received honesty and transparency. I'm very happy with my purchase. More