Audi Gwinnett

It was an excellent buying experience at Gwinnett Audi. Robert Wallace, the sales person, provided a wealth of information about the cars and took me on several test rides. The rides were pretty long, and Robert Wallace, the sales person, provided a wealth of information about the cars and took me on several test rides. The rides were pretty long, and definitely enough to get a good feel for the cars. Robert spent a lot of time with me and also was able to get the price to where I needed it. I would buy another car there any time, and would recommend this dealership. More

Customer Service is very important to me. The Customer Service is very important to me. The representatives/sales associates provided excellent service from the time I walked in until the time I Customer Service is very important to me. The representatives/sales associates provided excellent service from the time I walked in until the time I left. Minerva listened to my purpose for being there and what I was looking for. Immediately, the Sales Manager came over and introduced himself and provided me with business cards for future referencing. I was overwhelmed by the customer service. That same customer attention, appreciation, and service continued until I left four hours later, with a brand new Audi A5 Cabriolet. More

My husband and I drove 4 hours in order to purchase my new audi. Upon our arrival we were greeted by staff immediately. It was a very welcoming and comfortable atmosphere. We then was introduced to Robert new audi. Upon our arrival we were greeted by staff immediately. It was a very welcoming and comfortable atmosphere. We then was introduced to Robert Wallace who made this a pleasant buying experience. We test drove a couple of used audi's and Robert Wallace was very knowledable about the vehicles. Although I had made my mind up about purchasing a new audi Robert did not pressure us in purchasing one that we did not want. Robert was interested in getting to know us during the whole experience, from the test driving to signing the purchase agreement. Even after our purchase he took his time and showed us every feature on the audi and let us know how everything worked. I would definetly recommend Gwinnett Audi to friends and family and I will tell them to ask for Robert Wallace for a great warm welcoming experience. More

If this dosen't make you want to buy a car at Gwinette Audi from Larry Berger and the staff at Gwinette Audi than you don't value customer service and a pleasent car buying experience. I just bought my 2n Audi from Larry Berger and the staff at Gwinette Audi than you don't value customer service and a pleasent car buying experience. I just bought my 2nd car from Larry and Gwinette Audi in 6 weeks. Both times I dealt with the staff at Gwinette Audi they were professional and worked too come up with a deal that worked for both parties. Larry is phonomenial at what he does and dosen't pressure you into anything your not interstead in. On the finance side Claude might look like a scary individual to deal with but inside their's a true genuine kindness to make you want to leave a happy customer. The two managers Karl and Dan are on top of their game and always seem to know what's going on. I have never felt better about buying a car and thank you to Larry and Team for making me leave a happy customer. I will be back hopefully not in 6 weeks:)!!!!!!!!!!! More

We purchased our 2011 Audi Q5 from Larry Berger at Gwinnett Audi in Duluth Georgia. The entire experience was very good. Larry was a professional throughout the entire process. This is our second A Gwinnett Audi in Duluth Georgia. The entire experience was very good. Larry was a professional throughout the entire process. This is our second Audi, and we love them. We knew what we wanted, and Larry understood that and did not try and push us to buy things that we did not want. We did go to another Atlanta area dealer, and the salesperson treated us in a demeaning way that both my wife and I found insulting. Larry, on the other hand, listened to what we wanted and helped us to find it. Gwinett Audi is lucky to have him on staff. More

My whole experience was completely amazing. Not only did I get the car of my dream but the customer service was off the wall great. I would recommend everyone to come here. At first, me and my husband was n I get the car of my dream but the customer service was off the wall great. I would recommend everyone to come here. At first, me and my husband was nervous because we didn't want to get pushed or rushed into buying, but it was the opposite. I will most defiantly come back in the future. More

My service experience with Gwinnett Audi was great. I was given a good/fair deal right away and felt comfortable with the staff (never any pressure). I was also able to trade in my car for a good price too. given a good/fair deal right away and felt comfortable with the staff (never any pressure). I was also able to trade in my car for a good price too. I would recommend this dealership to my friends and family. So far so good. Thanks Audi! More

All I can say is outstanding. If you want to meet a All I can say is outstanding. If you want to meet a straight forward and to the point salesman that intimately knows every detail of the automobile All I can say is outstanding. If you want to meet a straight forward and to the point salesman that intimately knows every detail of the automobile, then Robert Wallace is your man. He is very patient and reassuring. When I switched from my very beloved BMW X3 to the new Audi Q5, I was very nervous and apprehensive. I had never driven an Audi before and was not familiar with the drive or mechanics. The first time I went to visit the dealership was entirely by accident. I thought it was a "prewoned" dealership lot and I walked into the parking lot to approach a Q7- just to look at numbers. Robert called out "Hey" and that was it. He was extremely professional, gentle hearted and non aggressive. He got me in the Q5 within 5 minutes for my test drive. He was very passionate and interested in the Audi product and that showed through his knowledge base and explanations. I would not only recommend my family and co-workers to this dealership, but plan on driving back up from Florida to find Robert to purchase my next vehicle in several years. In addition, the finance and general manager people were nice too. They were honest negotiators and told it how it was which I appreciated. Great buying experience with "no pressure". More

HORRIBLE SERVICE DEPARTMENT!!!! I bought a used car HORRIBLE SERVICE DEPARTMENT!!!! I bought a used car and I went to this dealership to get an inspection on the vehicle to assess whatever may need t HORRIBLE SERVICE DEPARTMENT!!!! I bought a used car and I went to this dealership to get an inspection on the vehicle to assess whatever may need to be done. I called Steven in the service department and asked for a full inspection. When I mentioned that my check engine light was on, that was the only point they wanted to focus on. I had 6 distinct problems that I had concerns about. Steven assured me that they would look over the vehicle. I got to the service department at my appointment time. I was told it would take an hour or two. After sitting in the waiting room (without being offered as much as a water) for almost 3 hours, the inspection was complete. I went outside to discuss the problems, not only did they not address 4 of my concerns, they didn't even do the complimentary wash. They charged me 127 for this inspection. I asked Steven before signing the form about a noise that continued to occur and he advised me that the service technicians went over the car and that it was not a problem. I drove home. Not only did the turn signal still cut out at 5 seconds, but the vehicle made an awful noise when the AC turned on. When I got home I opened the engine compartment to look around. Stuck in the front fan assembly was a 14" BY 2" WIDE STRIP OF RUBBER! This could not have possibly been missed had an inspection been done on my vehicle. I contacted the dealership and they advised me that they did in fact hook the car up to a computer for a test, but that's not what I asked for. I wanted to know the shape of my engine, my belts, my hoses, i wanted a full engine inspection and that's what I asked for over and over, but not what I received. I also asked that if they had hooked my car to their computer, how could they have not found the problem with the turn signal. 30 seconds on Google and a $50 part later I fixed the turn signal myself, but the "Certified Technicians" at this dealership couldn't find the problem. The service technicians replied over until I asked for a refund for the service. Then they went completely unresponsive. In Summary, DO NOT EVER TAKE YOUR VEHICLE TO RICK CASE DEALERSHIPS FOR SERVICE! Unless you just have tons of money to do whatever they want, don't even bother. I am placing complaints with the BBB and with state attorney general. If I could give this service a negative I would. SERVICE SHOPPERS BEWARE! More

Robert was very helpful in getting me the exact vehicle I wanted. I was having a tough time with other local Audi dealerships and Robert was the only sales rep who was able to get the job done. In fact, he wanted. I was having a tough time with other local Audi dealerships and Robert was the only sales rep who was able to get the job done. In fact, he ordered me the exact vehicle I wanted from the Audi factory and kept me up to date throughout the process. I would definitely use him again for my next Audi. More