Audi Gwinnett

My service experience with Gwinnett Audi was great. I was given a good/fair deal right away and felt comfortable with the staff (never any pressure). I was also able to trade in my car for a good price too. given a good/fair deal right away and felt comfortable with the staff (never any pressure). I was also able to trade in my car for a good price too. I would recommend this dealership to my friends and family. So far so good. Thanks Audi! More

All I can say is outstanding. If you want to meet a All I can say is outstanding. If you want to meet a straight forward and to the point salesman that intimately knows every detail of the automobile All I can say is outstanding. If you want to meet a straight forward and to the point salesman that intimately knows every detail of the automobile, then Robert Wallace is your man. He is very patient and reassuring. When I switched from my very beloved BMW X3 to the new Audi Q5, I was very nervous and apprehensive. I had never driven an Audi before and was not familiar with the drive or mechanics. The first time I went to visit the dealership was entirely by accident. I thought it was a "prewoned" dealership lot and I walked into the parking lot to approach a Q7- just to look at numbers. Robert called out "Hey" and that was it. He was extremely professional, gentle hearted and non aggressive. He got me in the Q5 within 5 minutes for my test drive. He was very passionate and interested in the Audi product and that showed through his knowledge base and explanations. I would not only recommend my family and co-workers to this dealership, but plan on driving back up from Florida to find Robert to purchase my next vehicle in several years. In addition, the finance and general manager people were nice too. They were honest negotiators and told it how it was which I appreciated. Great buying experience with "no pressure". More

HORRIBLE SERVICE DEPARTMENT!!!! I bought a used car HORRIBLE SERVICE DEPARTMENT!!!! I bought a used car and I went to this dealership to get an inspection on the vehicle to assess whatever may need t HORRIBLE SERVICE DEPARTMENT!!!! I bought a used car and I went to this dealership to get an inspection on the vehicle to assess whatever may need to be done. I called Steven in the service department and asked for a full inspection. When I mentioned that my check engine light was on, that was the only point they wanted to focus on. I had 6 distinct problems that I had concerns about. Steven assured me that they would look over the vehicle. I got to the service department at my appointment time. I was told it would take an hour or two. After sitting in the waiting room (without being offered as much as a water) for almost 3 hours, the inspection was complete. I went outside to discuss the problems, not only did they not address 4 of my concerns, they didn't even do the complimentary wash. They charged me 127 for this inspection. I asked Steven before signing the form about a noise that continued to occur and he advised me that the service technicians went over the car and that it was not a problem. I drove home. Not only did the turn signal still cut out at 5 seconds, but the vehicle made an awful noise when the AC turned on. When I got home I opened the engine compartment to look around. Stuck in the front fan assembly was a 14" BY 2" WIDE STRIP OF RUBBER! This could not have possibly been missed had an inspection been done on my vehicle. I contacted the dealership and they advised me that they did in fact hook the car up to a computer for a test, but that's not what I asked for. I wanted to know the shape of my engine, my belts, my hoses, i wanted a full engine inspection and that's what I asked for over and over, but not what I received. I also asked that if they had hooked my car to their computer, how could they have not found the problem with the turn signal. 30 seconds on Google and a $50 part later I fixed the turn signal myself, but the "Certified Technicians" at this dealership couldn't find the problem. The service technicians replied over until I asked for a refund for the service. Then they went completely unresponsive. In Summary, DO NOT EVER TAKE YOUR VEHICLE TO RICK CASE DEALERSHIPS FOR SERVICE! Unless you just have tons of money to do whatever they want, don't even bother. I am placing complaints with the BBB and with state attorney general. If I could give this service a negative I would. SERVICE SHOPPERS BEWARE! More

Robert was very helpful in getting me the exact vehicle I wanted. I was having a tough time with other local Audi dealerships and Robert was the only sales rep who was able to get the job done. In fact, he wanted. I was having a tough time with other local Audi dealerships and Robert was the only sales rep who was able to get the job done. In fact, he ordered me the exact vehicle I wanted from the Audi factory and kept me up to date throughout the process. I would definitely use him again for my next Audi. More

Robert Wallace is Great. He assisted me all throughout my process. He always did what he said, he always answered my questions straight up. So much more to say... He introduced me to the rest of the employee process. He always did what he said, he always answered my questions straight up. So much more to say... He introduced me to the rest of the employees at Gwinnett Audi and they always make me feel so welcome every time I walk through those doors. They priced their cars fairly and gave me great discounts. Very friendly employees at Gwinnett Audi. Great dealership overall, always a pleasure to go there and I recommend it to everyone looking to buy a new or used vehicle. More

I had the opportunity to work with Larry a sales rep at Gwinnett Audi in Atlanta, Ga. Walking into any dealership as a first time buyer can be a bit nerve racking experience, having had visited several dea Gwinnett Audi in Atlanta, Ga. Walking into any dealership as a first time buyer can be a bit nerve racking experience, having had visited several dealerships in the region, I figured I would try one more as some of the cars they listed online caught my attention, and the 20 minute drive wasn't the end of the world. The first time I walked into Gwinnett Audi I was greeted my a warm receptionist that informed me she would find me a sales representative too help me. Larry Berger walked up right away and greeted me with a smile and a friendly handshake. We talked about what I wanted to do, whether new or used, model, etc. Larry presented several options and we talked for roughly an hour. Being a sales representative myself I never instantly buy and that next day I was leaving on a cross-country trip so I wasn't in a rush. Larry ended our conversation with inviting me back and advised me he looked forward to possibly doing business. After I returned to Atlanta I visited Nalley Audi and Jim Ellis as I had made up my mind I wanted to purchase an Audi. Walking into Nalley was a nightmare, granted the salesman were knowledgeable, the two I worked with had awful personalities. The first one asked me if I could afford an Audi, I know I am only 24 but I have a college degree from a flagship university and the last time I checked had a great job and still do, I was really turned off and I felt like they didn't care at all so I didn't either. My next trip was to Jim Ellis which was the worst experience I HAVE EVER HAD IN MY LIFE, the salesman I spoke with had the brain capacity of a 5 year old every question I asked he studdered and told me he would be right back, he kept pressing the lease issue and I told him I wasn't leasing a car, he continued to press the lease issue, I told him to have a great day and promised myself I would never visit Jim Ellis's nightmare palace ever again. The next day I woke up and decided it was time to make a decision and got dressed and decided of any sales rep I met along the process, that Larry Berger made me feel the most comftorable when I worked with him and made me feel confident about an Audi purchase. It was funny because the only call I got from Larry was five minutes before I pulled in asking me how my trip was and if I was still considering Audi, I advised him I would be there in five minutes. When I arrived we negotiated and worked out a deal for my new A4 pre-owned, not only do I love the car but the experience of working with Larry and the team at Gwinnett Audi reassured me that honest sales people do exist and that buying a car can be a pleasant experience. I know that in a few years when I am ready to buy again that working with Larry Berger will me a must and anyone entertaining the idea of buying an Audi, just one tip do it and do it from Larry Berger and team at Gwinnett Audi. Thank You, Andrew Novick More

Pricing is what appealed to us most. Searched all Audi dealers in neighboring states, no one else was even close. Great internet pricing which provided a no haggle experience. Prefer to purchase a vehicl dealers in neighboring states, no one else was even close. Great internet pricing which provided a no haggle experience. Prefer to purchase a vehicle this way. Would recommend Gwinnett to friends or family. More

Fortunately for me I know the exact vehicle I wanted to purchase my, as such my specific task was finding the perfect most affordable luxury vehicle in my price range. Believe me when I say that I tried s purchase my, as such my specific task was finding the perfect most affordable luxury vehicle in my price range. Believe me when I say that I tried several other large dealerships that had the same make and model I was seeking. However, after visiting their dealerships, numerous telephone conversations, and hours comparison shopping on the internet it was clear that Rick Case Audi had the better prize vehicle. Well, to my surprise on my way to Rick Case Audi to claim my prized vehicle it was sold while I was driving to the dealership. The sales representative Kedron Montgomery did all that he could to call me to prevent this from happening yet, was unable to reach me. I was devastated and refused to purchase anything other then the specific make and model I wanted. One week later I received a telephone call from Kedron Montgomery informing me that they found another vehicle and this one was a way better vehicle fully loaded at an unbelievable price. More

Kevin Daniels was great and has continued to make our new A6 experience great. He along with the sales/general manager showed the perfect amount of willingness to deal without coming across as aggressive. K A6 experience great. He along with the sales/general manager showed the perfect amount of willingness to deal without coming across as aggressive. Kevin asked intuitive questions which helped us decide that this was the right vehicle for our family. The experience was top notch and I am in the car business. I would recommend the dealership and individuals to family and friends. More

I saw a vehicle I was interested in on the internet. Called Gwinnett Audi for info and liked what I heard. Met with Larry Berger the next day and the rest is history. I could not have been treated bett Called Gwinnett Audi for info and liked what I heard. Met with Larry Berger the next day and the rest is history. I could not have been treated better and I love the car. Larry pulled my deal together while he was at a car show and met with me later that evening to complete the deal. Best purchasing experience I have ever had. More