Audi Gwinnett

Dealership did a fine job UP UNTIL THE POINT WHERE THEY HAD MY CHECK IN HAND. At that point everything ended. I traveled to Georgia from SC because of the price difference and because the dealership assure HAD MY CHECK IN HAND. At that point everything ended. I traveled to Georgia from SC because of the price difference and because the dealership assured me that this would not be a problem and that they would get the tags for me. On the day of purchase, I was assured that the check would be cashed the very next day and the tag process would begin. However, two weeks after purchase I was contacted to verify that I had sufficient funds in my account before the dealership cashed the check. They had sat on the check for two weeks! Then the dealership had the check returned because they had endorsed it improperly. Another delay. My one-month temporary tags expired after 30 days with no permanent tags. The dealership NEVER initiated contact with me about the status. Calls and emails to the dealership were not always answered. The general manager (Dan Praznik) has NEVER responded to my emails. The dealership has NEVER offered to send me another temporary tag. As of today, my new Audi has been sitting in my garage, undriven and without tags for 32 days. The dealership promised to give me a status update yesterday, 9 January 2012. No call. I would NEVER RECOMMEND this dealership. More

You cannot trust this dealer to treat you fairly and honestly. I was the victim of a deceptive business practice. I drove from Knoxville to Atlanta after I was told by Byron that they would honor the honestly. I was the victim of a deceptive business practice. I drove from Knoxville to Atlanta after I was told by Byron that they would honor the price listed on the website. When I got there, they denied that the vehicle had been listed for that price, which was a flat out lie. More

Will was great to work with! There wasn't a question about the car that he couldn't answer - it was apparent that he was extremely knowledgeable. Also, when F&I took longer than expected (AND I had a fu about the car that he couldn't answer - it was apparent that he was extremely knowledgeable. Also, when F&I took longer than expected (AND I had a fussy baby with me) he offered to go ahead and get us out of there and he'd come by the next week to demo the car with me. I really enjoyed my experience with Gwinnett Audi and would buy there again. More

One of my best experience of buying new car in the last 40 years. Larry and the dealership management/staff understood my needs from the very beginning and, expedited this process with professional skills. 40 years. Larry and the dealership management/staff understood my needs from the very beginning and, expedited this process with professional skills. Thank you Larry. Thank you Gwinnett Audi, see you soon! More

My experience at Gwinnett Audi was fantastic, Larry and Carl helped me find the car I wanted at a more than reasonable price. Larry was very friendly and knowledgeable, I will definitely be coming back to Carl helped me find the car I wanted at a more than reasonable price. Larry was very friendly and knowledgeable, I will definitely be coming back to Gwinnett Audi for my next vehicle. More

Walked into the dealership with intensions to get a new A4. After test driving few cars I got a basic A4 FWD (lease). Right after finishing the deal I asked if I could get another car based on my credit an A4. After test driving few cars I got a basic A4 FWD (lease). Right after finishing the deal I asked if I could get another car based on my credit and they say I could. I told them I would come back in few days and talk to them about getting another car. First deal was done by Dan and everything seemed to go fine. Minerva was the salesperson and she was clueless about the cars. I've been driving Audi's for 10 years, I know a lot about cars and she was reading the window sticker while I was driving the car and telling me about power seats, power door locks, pretty much useless information. Anyway, few days later I came back to the dealership to buy a second A4 and trade my truck for it. Dan was on vacation so this deal was done by Claud. The deal went pretty smooth and I was glad that everything worked out great. One week later I get a call from Minerva telling me to call Claud, I asked why couldn't he call me and what does he need to talk to me about but she didn't know. So I called Claud and he asked about another car that I have a current loan for ($5K) and he told me that Audi wouldn't do both deals unless I trade in my Mazda as well but to give him another day to see what he can do. I was very surprised since I've had the cars for almost two weeks and now they are telling me that there are problems. The next day I called back and he told me that he can't do the deals and that I would have to give them the Mazda that I have. I got pretty angry and told them that I was returning both cars and Claud said that’s fine. When I brought the cars back I spoke to Dan (General Manager) and I explained him everything what happened while he was gone and he seemed upset that I was told to return both cars (apparently there was no communication between Dan and Claud at all, the part that was not clear to me is why would you call me if you don't have definite information instead of assuming and guessing) he stepped out and talked to Claud and then came back in to see if he could convince me to keep the cars. He told me that he could do the deal for the first car the following day and to give him few days and that the second deal would be done as well without additional car. I told him that with all the issues I went thru with his personnel I didn't want to deal with the dealership anymore. Minerva even told me to keep the cars and do it for her as if I cared about her or her commission more than a good deal for me and no problems or issue while going thru the deal. Even though Dan tried to fix the damage that was done I would not recommend this dealership because of unprofessionalism and especially about Claud's rudeness and Minerva's lack of knowledge about cars and extreme typical sales person tactics. I was told that I was going to receive a refund within few days but it was 3 weeks and I was not getting my money back and nobody would call me back. Luckily I put the down payment on American Express and I received my money back. Don't go to this dealership. More

Larry Berger was sheer, understated genius. He was a joy to work with, and he was exceedingly kind and patient in his explanations of how my new-to-me Audi (2010) A-6 works. He is a great combination of pr to work with, and he was exceedingly kind and patient in his explanations of how my new-to-me Audi (2010) A-6 works. He is a great combination of professional, friendly, courteous, knowledgeable, and approachable. Abe was attentive, and although it was relatively late in the evening, and he stayed late, as did Larry, to ensure the sale of this vehicle, AND his printer was not acting right, he continued to be attentive to detail and courteous. Also, I forgot some things that are personal to me -- thought I got them all, but I didn't realize until I got home. Larry got my e-mail, and within minutes had those things, in hand, and was going to get them mailed to me. Above and beyond..... More

I recently purchased a new Q5 from Larry Berger. There was no pressure and Larry took the time to show me all the options and explain the electronics. Since Q5's are in relatively short supply, Larry wor was no pressure and Larry took the time to show me all the options and explain the electronics. Since Q5's are in relatively short supply, Larry worked hard to find the right car (color, options) for me at a very fair price. I would recommend this dealership and tell them to ask for Larry for a great experience with a positive outcome. More

This was my first time at buying a luxury car. My experience in purchasing the car (a 2012 Audi A4 from Gwinnett Audi, 3150 Satellite Blvd, Duluth) was a most pleasant one. The salesman I dealt with experience in purchasing the car (a 2012 Audi A4 from Gwinnett Audi, 3150 Satellite Blvd, Duluth) was a most pleasant one. The salesman I dealt with at the dealership was Larry Berger. He did an outstanding job of informing me about all aspects of the sale, accompanying me on test dirives of three vehicles, describing all features and options of the Audis I test-drove. He also dealt squarely with me, answering all questions related to pricing, warranties, service, etc., in an open and aboveboard manner. I was talking to several dealerships at this juncture of the purchasing process. Gwinett Audi and Larry Burger were the only ones who "talked straight" with me. The people at some of the other dealerships really gave me the "run-around" with a lot of B.S.--the cliche experience of everything you want to avoid in buying a car. My experience with Gwinnett Audi--and especially with Larry Berger--was an exceptionally pleasant one. I highly recommend them to anyone searching for a new Audi. I rate their service as OUTSTANDING! More

I hate buying cars, more specifically the process itself but, Larry made the purchasing experience so much nicer that other sales people have dealt with in the past, he was a pleasure to do business with an but, Larry made the purchasing experience so much nicer that other sales people have dealt with in the past, he was a pleasure to do business with and I would recommend to my friends and colleagues. More