Audi Gwinnett
Duluth, GA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 466 reviews
They have a nice inventory but don't seem that interested in selling it. No return on emails or follow up on conversations. Maybe they have sufficient walk in business. Larry Berger seems to be ex interested in selling it. No return on emails or follow up on conversations. Maybe they have sufficient walk in business. Larry Berger seems to be exception based on reviews here. I suspect sales will drop significantly while he is on sick leave More
I need to begin by clarifying that my sales rep, Martin Poston, was attentive, friendly, and efficient. The time between my test drive (2008 Subaru Tribeca) and the purchase was pleasant and low stress. Poston, was attentive, friendly, and efficient. The time between my test drive (2008 Subaru Tribeca) and the purchase was pleasant and low stress. I had been looking for this particular car so it was not a hard sell for Martin. Where the transaction headed south was when it became time to deal with Finance Manager, Jay. Jay made it very clear that I was not a priority in any way for Gwinnett Audi. I made the my cash purchase on a Wednesday evening. As Jay was completing the paperwork, he noticed that the emissions test had not been completed and therefore he could not print a temporary tag. This was an easy fix. Martin Poston offered to pick the Tribeca up from my office the following day and have the emissions done. I appreciated his eagerness to make this happen smoothly. I stressed to Martin that I needed the car back by 4:30 pm in order to get home to shuttle my two boys to sports. Since they picked the car up at 11:30 am on Thursday, this was not a difficult thing to do. At 4:15 pm I called Martin and asked if the car was back at my office and he said no it was not, but he would grab the keys and be there by 4:30. At 4:35, Martin had still not arrived. When I called him he said he had not left the dealership yet because the temporary tag had still not been printed. I asked when the emissions had been completed and he stated that it was done by 3:00. So that was plenty of time for 1 piece of paper to be printed. I stressed that I REALLY needed the car back asap as I had to be home to pick up my boys. It should be noted that the dealer is less than 10 minutes from my office. At 5:00 Martin arrived with my car. At this point my boys had no chance of getting where they needed to be on time. When I expressed frustration Martin informed me that the finance manager Jay "had refused" to print my temporary tag, even when Karl the Manager had instructed him to do so. I have no idea why the finance manager had such a problem doing this task but it seemed a pretty small thing for him to make such a major power play over. I am expecting Martin to visit my office today to place the temporary tag on my car. I told him yesterday that I could not recommend Audi Gwinnett because of the disappointing follow through on the sale. It is terribly unfair for the salesman and the rest of the dealership to suffer from a bad review because of the actions (or inactions) of a particular employee, especially over something that is just not a big issue. Jay Clowers must be very comfortable with his job security to so blatantly refuse such a simple task. It was so much fun to get the car that I had been searching for and I will not allow the actions of Jay to tarnish my pleasure of driving my new wheels. However, until he is able to properly perform his job duties in a timely manner, I must call this dealer a "do not recommend". More
Jason was great to work with and made our car buying experience very easy. We live out of town and Jason worked with us over the phone during the process so all we had to do was drive to the dealership experience very easy. We live out of town and Jason worked with us over the phone during the process so all we had to do was drive to the dealership and pick up the car. This made things simple and stress free. My wife and I would recommend Jason to anyone in the market for a new car. More
My experience with the dealer did not start out well but it ended on a very positive note thanks to Martin Poston. Stacey Settle was the first person I met and he quickly informed me that the dealer would n it ended on a very positive note thanks to Martin Poston. Stacey Settle was the first person I met and he quickly informed me that the dealer would not accept an offer I presented on the spot. Stacey quickly wrote us off but stated he would call us in March or April when it was clear that we were looking to purchase before that time. I would not recommend any of my friends to this guy. Martin Poston did an outstanding job and redeemed our faith in the dealer. He was very friendly and courteous. He kept me informed of the transaction and even stated he would drive over 100 miles to have us signed the purchasing agreement. Martin stayed in constant contact with us as we were driving to the dealership. Martin was the reason we bought our vehicle. I would recommend this salesman to all my friends. Jay Clowers, great customer service and very friendly. Overall good guy. Even though our experience did not start out well I would still recommend this dealership. One person should not ruin the reputation of a company. More
I have been in the research stage for purchasing a new Audi A7 since this past summer and upon review of the Audi Certified Pre-owned Program I decided to open my search for a CPO A7. As you can expect t Audi A7 since this past summer and upon review of the Audi Certified Pre-owned Program I decided to open my search for a CPO A7. As you can expect there is a limited number of A7s based on high demand and recent model release not to mention the glowing reviews as the vehicle takes down all comers in head-to-head tests (sorry MB C550 and BMW 640 Gran Coupe). So there I was searching for a CPO that meet my specific reqts at the end of the year. As mentioned inventory was so limited I had to open my search to 350 miles from my location. I came across a CPO A7 at Gwinnett Audi on 30 December 2012 and made an online inquiry as to the availability and options that the vehicle had through the Gwinnett Audi website. I was contacted both via email and phone the next day by both the Sales Manager, Luka Vujnovic and a Sales Representative, Larry Berger. Both provided details on both new and CPO A7s in stock and they both let me know that they would be open on News Years Day should I be interested in driving the A7 I researched and inquired about. Now I had to convince my wife to jump in a car on a dreary News Years Day to drive the 5 1/2 hours to Gwinnett Audi to look at a car (not her favorite thing to do even on a good day). I let Larry know at a 7:30 pm New Years Eve that I would see him around 11:00 the next day. Upon arrival Larry met us at the dealership and we test drove two A7s. My wife and I settled on an A7 Prestige and went to work on the deal. Both Larry and Luka worked with me to close the deal. The combination of Larry's knowledge of the product and Luka's forthcoming approach to the negotiations won the day and I purchased the vehicle. Even though I had driven 5 1/2 hours I was never pressured and could have certainly left the dealer without purchasing the vehicle. The professionalism and approach to the buyer exhibited by both Larry and Luka made my decision easier and I would recommend Gwinnett Audi, specifically the sales team, to any one looking to by an Audi in the Atlanta area or from out of state. I couldn't be more pleased with my purchase of an extraordinary car and my total buying experience. More
Larry made the overall process as smooth as possible and it was a pleasant experience! After the deal was complete, Larry was well informed of all the technology and features of the product and explained th it was a pleasant experience! After the deal was complete, Larry was well informed of all the technology and features of the product and explained them thoroughly. More
Our recent visit to Gwinnett Audi was a great experience. We really enjoyed working with Larry Berger on the purchase of the new Audi Q7. He was straight forward and did not reflect any pressure during the We really enjoyed working with Larry Berger on the purchase of the new Audi Q7. He was straight forward and did not reflect any pressure during the visit. Once we finalized the deal, he took additional quality time to review the outstanding features on the vehicle and I was amazed with his product knowledge. This is the second Audi, we have purchased from Gwinnett Audi and we continue to give them high marks for professional salesmanship and service. More
Larry was very friendly, laid back, honest, and generally a joy to do business with when purchasing my new Audi. He went the extra mile to get me a great deal on my lovely A3 TDI. I couldn't have asked for a a joy to do business with when purchasing my new Audi. He went the extra mile to get me a great deal on my lovely A3 TDI. I couldn't have asked for a much better experience buying from a dealer! More
First time for me and my wife visiting Gwinnett Audi. They had great pre-owned inventory viewable on-line and great responsiveness to any form of communication you desire. My salesman, Larry Berger, res They had great pre-owned inventory viewable on-line and great responsiveness to any form of communication you desire. My salesman, Larry Berger, responded to an on-line inquiry of mine, as I was about 2 hours away and wanted to coordinate a test drive for a pre-owned Q7. Larry's knowledgeable and no-pressure sales approach made for a wondeful experience. We drove from SC that afternoon, bought the car that evening, and the staff helped to entertain the kids during the wait time! My wife feels much more comfortable working with this dealership than our local, mostly for customer service reasons, expanded inventory, and the "non-snoody" atmosphere if I can make up a term. I look forward to doing more business with these folks at Gwinnett Audi again in the future. More
Curtis Wilson of Rick Case Hyundai is a knowledgeable, friendly and energetic sales person that helped my husband and I feel completely comfortable and confident that we were making the right decision in friendly and energetic sales person that helped my husband and I feel completely comfortable and confident that we were making the right decision in the lease of his new Audi A4. I can't say enough about his ability to listen to our needs and find the right car and financing terms for us. With Curtis you can rest assured, that once the deal is done he will continue to follow up with you to see if you have any questions or concerns after you've gotten used to the car. The overall experience with Curtis Wilson was top notch. I'd also like to thank Stacey Settle of Gwinnet Audi who assisted us with his Audi product knowledge and making sure that we knew all of the great features of the A4. He is certainly an expert in his field. Dan Praznik, general manager at Gwinnet Audi, helped us close the deal and was able to educate us on the lease terms which was a huge help. I'd recommend Curtis, Stacey and Dan to anyone looking for a great car buying experience and service that continues after the deal is done. More

