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Audi Gwinnett
Duluth, GA
460 Reviews
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Showing 460 reviews
April 18, 2013
I bought my Audi TT Roadster two and a half years ago from Gwinnett Audi, and I have had nothing but exceptional service from them. They usually schedule an appointment either the day I call, or at leas from Gwinnett Audi, and I have had nothing but exceptional service from them. They usually schedule an appointment either the day I call, or at least the following day. I'm always greeted the minute I step in the door. I always know in advance what the total charges will be before any work is done. If anything had to be fixed, they did so in the amount of time they told me it would take, and they have provided a loaner car at no cost to me if the repair took several days. My car is always returned to me clean, thanks to the complimentary wash! Jeff Bradberry was my service advisor most recently, and he did an excellent job. He listens to your comments, and then bends over backwards to make sure you're pleased with your experience in the service department. I just don't think you can get any better than that! More
by watjan
Employees Worked With
Jeff Bradberry
April 14, 2013
Highly Recommended! I had a spectacular purchasing experience at Audi of Gwinnett. I knew this dealership was different by the extraordinary way I was treated by the dealership's receptionist. S experience at Audi of Gwinnett. I knew this dealership was different by the extraordinary way I was treated by the dealership's receptionist. She was friendly and delightful. Her eagerness to help me when a salesperson couldn't be intermediately located was wonderful. She took it upon herself to call me back and give me an approx. time when a salesperson would reach back out to me. True to her word, Martin Poston called me back within the hour. I visited with Martin the following afternoon and he was highly professional. No games. No BS. The dealership had the car that I wanted and sold it me at a very fair price. In fact, Martin and his very capable manager: Luka Vujnovic were delighted to handle my complex multiple car transaction. They made the whole buying experience seem like I was dealing with old friends. I would highly recommend Martin, Luka and Audi Gwinnett. And, I look forward to sending my friends here 'cause I know they will be treated very, very well. Guys - thank you very, very much for an awesome and painless car buying experience. I couldn't be happier. EH / ATL, GA More
by esrh1
Employees Worked With
Karl Schaefer , Luka Vujnovic
March 06, 2013
Initial experience was positive. Sales consultant was great!! Jay, Dan and Karl have yet to follow-up with me in regards to temporary tag, expired 3/3/13. Due to improperly filling out the sales contract great!! Jay, Dan and Karl have yet to follow-up with me in regards to temporary tag, expired 3/3/13. Due to improperly filling out the sales contract with an accurate description of the vehicle I have yet to receive my registration. Keep in mind that I purchased the unit the first week of February. Instead of a phone call I received a UPS package with the corrected version of the contract. The only way I knew that this package was in transit is that I contacted Jay on 2/27 expressing my concern over the expiring temporary tag. Jay assured me that he would overnight a tag and I would receive no late than Saturday 3/1. Well it did not arrive Saturday so I contacted Karl. Karl assured me that it would be here no later than Tuesday 3/5. He actually suggested that I drive to the dealer on Sunday, keep in mind that this is 6 hours round trip. My suggestion was that perhaps he should consider sending someone to me with the tag. He said he didn't have the manpower. I thought to myself, customer service at its finest considering I spent 40k on a vehicle. So on 3/5, again no tag! I called the dealership to inquire with Karl on the whereabouts of the tag, Karl was not available he went home for the evening so I asked to be transferred to the GM, Dan. I left a detailed voice message with Dan about my concern. Imagine that, lead by example, no call back. It is now Wednesday 3/6 and I still have no tag. I called the dealer and asked to speak with Dan. Well Dan was unavailable so I left a voice mail asking him to call me back, no return call this far. How do I resolve this? The level of service with the salesman was simply fantastic but the customer service following the sale is non-existent. I would be very concerned if this was my company on the service taking place in back office functions. I'm going to assume that as an organization you rely on customer retention/word of mouth. Well I wouldn't recommend the dealership given the lack of professionalism following the sale. What's interesting is that I pointed out the error(s) in the contracts while signing but was assured there wouldn't be a problem. I am a business professional and have sales and operations over site of 20 retail locations. This is ridiculous, the car was purchased for business travel however it's sitting in the garage while my family is being inconvenienced. If it were up to me I would gladly take this vehicle back and pick up my initial trade in which was a Dodge Ram. I feel like I'm dealing with a bunch of inexperienced staff. I'm assuming that following this complaint that either I will get a call or the tag will miraculously show up. Pathetic waste of my time and energy to resolve this issue. Perhaps I should send you a bill for the days the unit has been out of service.... More
by Nellie426!
Employees Worked With
Dan Praznik, Karl Schaefer
March 05, 2013
Thanks for staying extra late and helping close a complicated deal. My First car buying experience and it was perfect. Thank you for your patience and excellent care before and still after the sale complicated deal. My First car buying experience and it was perfect. Thank you for your patience and excellent care before and still after the sale. First class service. Thanks!!!! More
by loverspeak7
March 02, 2013
They have a nice inventory but don't seem that interested in selling it. No return on emails or follow up on conversations. Maybe they have sufficient walk in business. Larry Berger seems to be ex interested in selling it. No return on emails or follow up on conversations. Maybe they have sufficient walk in business. Larry Berger seems to be exception based on reviews here. I suspect sales will drop significantly while he is on sick leave More
by Richrpilot
Employees Worked With
Settle
February 22, 2013
I need to begin by clarifying that my sales rep, Martin Poston, was attentive, friendly, and efficient. The time between my test drive (2008 Subaru Tribeca) and the purchase was pleasant and low stress. Poston, was attentive, friendly, and efficient. The time between my test drive (2008 Subaru Tribeca) and the purchase was pleasant and low stress. I had been looking for this particular car so it was not a hard sell for Martin. Where the transaction headed south was when it became time to deal with Finance Manager, Jay. Jay made it very clear that I was not a priority in any way for Gwinnett Audi. I made the my cash purchase on a Wednesday evening. As Jay was completing the paperwork, he noticed that the emissions test had not been completed and therefore he could not print a temporary tag. This was an easy fix. Martin Poston offered to pick the Tribeca up from my office the following day and have the emissions done. I appreciated his eagerness to make this happen smoothly. I stressed to Martin that I needed the car back by 4:30 pm in order to get home to shuttle my two boys to sports. Since they picked the car up at 11:30 am on Thursday, this was not a difficult thing to do. At 4:15 pm I called Martin and asked if the car was back at my office and he said no it was not, but he would grab the keys and be there by 4:30. At 4:35, Martin had still not arrived. When I called him he said he had not left the dealership yet because the temporary tag had still not been printed. I asked when the emissions had been completed and he stated that it was done by 3:00. So that was plenty of time for 1 piece of paper to be printed. I stressed that I REALLY needed the car back asap as I had to be home to pick up my boys. It should be noted that the dealer is less than 10 minutes from my office. At 5:00 Martin arrived with my car. At this point my boys had no chance of getting where they needed to be on time. When I expressed frustration Martin informed me that the finance manager Jay "had refused" to print my temporary tag, even when Karl the Manager had instructed him to do so. I have no idea why the finance manager had such a problem doing this task but it seemed a pretty small thing for him to make such a major power play over. I am expecting Martin to visit my office today to place the temporary tag on my car. I told him yesterday that I could not recommend Audi Gwinnett because of the disappointing follow through on the sale. It is terribly unfair for the salesman and the rest of the dealership to suffer from a bad review because of the actions (or inactions) of a particular employee, especially over something that is just not a big issue. Jay Clowers must be very comfortable with his job security to so blatantly refuse such a simple task. It was so much fun to get the car that I had been searching for and I will not allow the actions of Jay to tarnish my pleasure of driving my new wheels. However, until he is able to properly perform his job duties in a timely manner, I must call this dealer a "do not recommend". More
by Carpoolcandy
Employees Worked With
Karl Schaefer
February 16, 2013
Jason was great to work with and made our car buying experience very easy. We live out of town and Jason worked with us over the phone during the process so all we had to do was drive to the dealership experience very easy. We live out of town and Jason worked with us over the phone during the process so all we had to do was drive to the dealership and pick up the car. This made things simple and stress free. My wife and I would recommend Jason to anyone in the market for a new car. More
by rthack
February 01, 2013
My experience with the dealer did not start out well but it ended on a very positive note thanks to Martin Poston. Stacey Settle was the first person I met and he quickly informed me that the dealer would n it ended on a very positive note thanks to Martin Poston. Stacey Settle was the first person I met and he quickly informed me that the dealer would not accept an offer I presented on the spot. Stacey quickly wrote us off but stated he would call us in March or April when it was clear that we were looking to purchase before that time. I would not recommend any of my friends to this guy. Martin Poston did an outstanding job and redeemed our faith in the dealer. He was very friendly and courteous. He kept me informed of the transaction and even stated he would drive over 100 miles to have us signed the purchasing agreement. Martin stayed in constant contact with us as we were driving to the dealership. Martin was the reason we bought our vehicle. I would recommend this salesman to all my friends. Jay Clowers, great customer service and very friendly. Overall good guy. Even though our experience did not start out well I would still recommend this dealership. One person should not ruin the reputation of a company. More
by lljones1317
January 14, 2013
I have been in the research stage for purchasing a new Audi A7 since this past summer and upon review of the Audi Certified Pre-owned Program I decided to open my search for a CPO A7. As you can expect t Audi A7 since this past summer and upon review of the Audi Certified Pre-owned Program I decided to open my search for a CPO A7. As you can expect there is a limited number of A7s based on high demand and recent model release not to mention the glowing reviews as the vehicle takes down all comers in head-to-head tests (sorry MB C550 and BMW 640 Gran Coupe). So there I was searching for a CPO that meet my specific reqts at the end of the year. As mentioned inventory was so limited I had to open my search to 350 miles from my location. I came across a CPO A7 at Gwinnett Audi on 30 December 2012 and made an online inquiry as to the availability and options that the vehicle had through the Gwinnett Audi website. I was contacted both via email and phone the next day by both the Sales Manager, Luka Vujnovic and a Sales Representative, Larry Berger. Both provided details on both new and CPO A7s in stock and they both let me know that they would be open on News Years Day should I be interested in driving the A7 I researched and inquired about. Now I had to convince my wife to jump in a car on a dreary News Years Day to drive the 5 1/2 hours to Gwinnett Audi to look at a car (not her favorite thing to do even on a good day). I let Larry know at a 7:30 pm New Years Eve that I would see him around 11:00 the next day. Upon arrival Larry met us at the dealership and we test drove two A7s. My wife and I settled on an A7 Prestige and went to work on the deal. Both Larry and Luka worked with me to close the deal. The combination of Larry's knowledge of the product and Luka's forthcoming approach to the negotiations won the day and I purchased the vehicle. Even though I had driven 5 1/2 hours I was never pressured and could have certainly left the dealer without purchasing the vehicle. The professionalism and approach to the buyer exhibited by both Larry and Luka made my decision easier and I would recommend Gwinnett Audi, specifically the sales team, to any one looking to by an Audi in the Atlanta area or from out of state. I couldn't be more pleased with my purchase of an extraordinary car and my total buying experience. More
by mkbfrle
December 04, 2012
Larry made the overall process as smooth as possible and it was a pleasant experience! After the deal was complete, Larry was well informed of all the technology and features of the product and explained th it was a pleasant experience! After the deal was complete, Larry was well informed of all the technology and features of the product and explained them thoroughly. More
by wpang78
