Audi Gwinnett
Duluth, GA
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Let me first share that I bought my 2013 A8L from Garrett when he was across town at Jim Ellis, but when I reached out about a month ago, and learned he moved up to Gwinnett, I was more than thrilled to go b when he was across town at Jim Ellis, but when I reached out about a month ago, and learned he moved up to Gwinnett, I was more than thrilled to go back to him. Even though I have not yet purchased the S8 I was looking at, I was amazed (As I was when I bought my 13 A8 about a year ago) with Garrett's continued passion to the brand. He was able to raddle off every statistic, fact, and importance behind every feature on the S8. I also wanted to share that since I have had my A8, Garrett has personally come to my home to help me with servicing the car. He drops off a loaner, takes my car, and returns it at the end of the day with a full tank of gas, and a complete detail. If I had to do it again, of course I would... Just holding out for the 2014 model before I get my S8! Thanks G! More
I visited Saturday, June 29th and really was not serious about buying a new car as I am so far negative equity in my current vehicle that I didn't think it was even worthwhile to stop and talk.. I was loo about buying a new car as I am so far negative equity in my current vehicle that I didn't think it was even worthwhile to stop and talk.. I was looking at the new 2014 S4 admiring it and wishing that I had not sold my previous 2 - 2012 and 2013 Audi S4's. While I was on the lot Mounir Barhoumi stopped by and asked me if I needed any help, at this point, I declined and just said I was looking. After looking around the lot for awhile longer, I went into the showroom and was once again greeted by Mounir and he asked if I was sure I didn't need assistance. At this point, I was so excited about the S4 I went for a test drive anyway and told him my situation with my current car (which is a 2013) and my negative equity problem and he just listened and didn't interrupt or go for the hard core sales approach that some sales people jump right into, he just let me enjoy the car and we went back to the showroom and again, no pressure what so ever. I thanked him and took his card and left. On my drive home, (45 minutes away) I had time to think about it and called him back and basically told him that I was interested in the car, gave him my payoff information, what I wanted to put down and what payment and lease term I was interested in, thinking I would never hear back from him. Within the hour, he called me back and asked for more specifics and I could tell that he had a genuine interest in wanting to try and help me get out of my car and into the Audi S4. Honestly, I didn't give it much thought as I had tried with other dealerships and they either basically told me it was a pipe dream or I needed 15-20K down to make the deal work. At 9:30 PM that night Mounir called me and told me that they were able to work out the deal on the 2014 that I really wanted and that I could come in on Sunday and pick it up. They got me exactly what I asked for and nothing more. I went in on Sunday and did the paperwork and took the car home that day, there was some pending issues that needed to be worked out that couldn't be taken care of until Monday when Audi Financial opened. Mounir was instrumental in keeping me updated at all times and called me when everything was finally worked out even when he had customers with him. A very long story short, I got approved and signed the paperwork and took the vehicle home. On Tuesday the 2nd, I got buyers remorse and called to see if I could cancel the deal. This had nothing to do with the car, the dealership and certainly not Mounir, all were exceptional in every aspect of the transaction. I just felt that it was not a smart move for me since I had only been in my current car for 4 months (this would have been car #62). there was nothing not to love, I just felt I needed to be practical and pay my car down a bit more so I wouldn't take such a huge hit on depreciation. Mounir was a complete professional as was the entire team at Audi Gwinnett and they let me return the S4, no questions asked and no attitude or hard feelings. Needless to say, I felt ridiculous doing this (and still do) after they jumped through many hoops to make the impossible, possible. In all of my years of car buying, this hands down has been the most pleasant experience even though the end result was not what I wanted (or them). The atmosphere in the dealership is very lighthearted and fun, everyone seemed to enjoy actually being there, they all kid around and have a good time while at the same time maintain a professional environment. I cannot ever express my gratitude to Mounir and to Audi Gwinnett for such a pleasant experience, thank you so much! *****Update 07/17/2013***** I went back to Gwinnett Audi on 07/08/13 and purchased the S4, I gave in to my weakness for this car and was treated with the same incredible customer service as before, I love, love my new car and could not be happier with my decision (although a bit embarrassing) to return and get the car, Thank you again Mounir and Luka for your never ending patience and kindness to me**** Jim S More
I purchased a CPO 2010 Audi A4 over the internet - first time I had ever done something like this, but I was looking for a particular model and this dealership had what I wanted. I worked with Garrett Ellin time I had ever done something like this, but I was looking for a particular model and this dealership had what I wanted. I worked with Garrett Ellington, who quickly answered all my questions about the car, negotiated a deal with me that I was happy with, and then helped me with the logistics of traveling across the country to pick up the car and drive it home. When I arrived in Atlanta, Garrett picked me up in a hot-looking S4, and drove to the dealership where my car had been detailed and was ready to go. The paperwork was done quickly, and with the help of Jay Clowers, I had a loan with payments I was comfortable with along with AudiCare locked in. Both Jay and Garrett were nice people who made it stress-free and actually fun to buy a car. Garrett then showed me how everything worked in the car and I was on my way in less than 2 hours! Overall I had a great experience with this dealership and would do it again in a heartbeat. When it comes time to purchase my next Audi, I will definitely give these guys the first shot. Highly recommended. More
Great experience, great car, no pressure sales, and fair pricing. What could be better? I would recommend this dealership for new or used to anyone looking to buy a car! pricing. What could be better? I would recommend this dealership for new or used to anyone looking to buy a car! More
Every visit I've recieved exceptional service no matter which representative I ask a question to they are extremely nice and professional and friendly f matter which representative I ask a question to they are extremely nice and professional and friendly f More
Larry met us upon our arrival and spent the time to answer any and all questions we had about the Audi A4. It was not our intention to purchase the vehicle that same day however Larry provided us with answer any and all questions we had about the Audi A4. It was not our intention to purchase the vehicle that same day however Larry provided us with enough information to warrant a test drive which led to the immediate purchase of our new car. We did not believe that a mutual agreement upon price would be met but Larry and Luka were determined to match our needs. We never felt pressured and we felt completely comfortable with our decision to purchase the car once Luka was able to meet our numbers. Jay did an excellent job of talking us through the financing and we appreciated how efficient he was with the paperwork. We also greatly appreciated that Jay was proactive in offering a creative way for us to incorporate the extended Audi care into our terms. Larry gave us our keys and a thorough explanation of the A4 and all of its capabilities. We wanted our time to be brief an the perameters of what we could financially afford were well defined so we were greatly appreciative that they made us feel comfortable, did not provide any pressure, and continued to work on our behalf to create an arrangement that we were comfortable with. We will definitely encourage others to cosider purchasing from Gwinnett Audi. More
Mounir and Jay were wonderful. Both gave great customer service, were very attentive and understanding dealing with my situation. I am very pleased with their efforts and assistance with my purchase. service, were very attentive and understanding dealing with my situation. I am very pleased with their efforts and assistance with my purchase. More
Working with Mounir Barhoumi at Audi of Gwinnett was a pleasure. I went into the dealership the night before I actually purchased the vehicle but couldn't decide whether or not to move forward. There wa pleasure. I went into the dealership the night before I actually purchased the vehicle but couldn't decide whether or not to move forward. There was no pressure...just a friendly and sincere "whenever you are ready". I told him and Luka that I would sleep on it and call the next day with my decision either way. I decided to make the purchase and Mounir came in on his day off to assist. Luka worked with me on price and Mounir answered all of my questions. Mounir has a genuine kindness and made me feel like a person and not just another sale. I would recommend the dealership to anyone looking for an Audi. More
I purchased a 2013 Audi A5 from Audi Gwinnett. I worked with sales consultant, Larry Berger, he was extremely knowledgable and he ensured I left a satisfied customer. I had a wonderful experience and I loo with sales consultant, Larry Berger, he was extremely knowledgable and he ensured I left a satisfied customer. I had a wonderful experience and I look forward to doing future business with Audi Gwinnett. More
I stopped in to look at an Allsport on Friday and just wanted to acknowledge Jay for his time and effort with the car. He seemed knowledgeable, was extremely professional and enthusiastic. When my lease wanted to acknowledge Jay for his time and effort with the car. He seemed knowledgeable, was extremely professional and enthusiastic. When my lease ends with Acura, I will be follow up with Jay. Thanks, Alec More