Audi Gwinnett

THE FINEST OF LUXURY AUTOMOBILE SERVICE I cannot praise Audi Gwinnett Service, and especially the Service Manager, Mr. Josh Campbell, highly enough. I have owned several BMWs, and have exper I cannot praise Audi Gwinnett Service, and especially the Service Manager, Mr. Josh Campbell, highly enough. I have owned several BMWs, and have experienced their service. I have owned an Audi purchased at another Dealership, and have experienced their service. Therefore, I believe that I am in a unique position to objectively, and intelligently, rate the service at Audi Gwinnett. This is, by far, the best run Service Department that I have ever dealt with. Everything is done to ensure that the Customer is satisfied in every respect. Everyone is Courteous, friendly, and knowledgeable. Each Customer is made to feel like their concerns are top priority; and their issues are professionally resolved. In a world where quality, and respect, are all too rare, Audi Gwinnett stands out as an example of how a Luxury Car Service Department should be run. As in everything else in life, it is the attitude and gravitas of the head of the organization that sets the tone for the entire operation. In this case, that is the Service Manager, Mr. Josh Campbell. Mr. Campbell is exactly what you would hope your Audi Service Manager to be. He is personally involved, and goes the extra mile to ensure that your Service Experience is excellent, from the moment that you are greeted, to the resolution of your issue. Recently I had a problem with my new 2014 Audi A6 Prestige that was difficult to diagnose. Mr. Campbell took charge of the issue immediately. He made it his own personal concern. Although his first thoughts eventually proved correct, Mr. Campbell contacted Audi of America as per procedure. It turned out that a recent (August 2016) Technical Service Bulletin addressed this issue and agreed with Josh Campbell's original diagnosis. The problem was resolved. But Mr. Campbell did not stop there. He held car at the Dealership for an additional two days so that he could extensively test, drive and idle the car; until he was certain the problem would not return. It did not. This is the same kind of Professional and Courteous service which I received when I came in for a simple scheduled maintenance. I realize that this is a very long "comment", on a Service Questionnaire, but I feel very strongly about the Audi Gwinnett Service Department, and it's Service Manager, Mr. Josh Campbell. Although everyone at Audi Gwinnett is excellent, there is not space or time enough to name them all. I would, however, like to mention Mr. Jeff Bradberry,and Mr. Glen Phelts, the excellent Service Advisors. To anyone reading this, if you want to be treated with the quality of service that you hope would go along with owning a fine automobile, then Audi Gwinnett is the place to go. Dr. Miles J. Rosenthal More

Awesome Sales Associate, General Sales Manager & Finance Dir Audi Gwinnett made my dream car wishes come to reality! It could not have been done without the hard work via Verne Watley, Luka Vujnovic & Collin Bra Audi Gwinnett made my dream car wishes come to reality! It could not have been done without the hard work via Verne Watley, Luka Vujnovic & Collin Bramlet. They made everything easy and cannot say enough good things about working with the team and the overall buying experience. They are all awesome to work with and I would go to Audi Gwinnett over all other Audi dealerships in Atlanta! Thanks again Verne, Luka and Collin. More

Purchase from Lauren It was a pleasure working with Lauren. She made the car purchasing experience effortless. I was very happy with every interaction I had with each st It was a pleasure working with Lauren. She made the car purchasing experience effortless. I was very happy with every interaction I had with each staff member was positive. I would highly recommend working with Lauren! More

Great and very quick with all the paper work !!! My experience with my salesman was great and when the deal was done the finance mgr took over and it was very quick ! Great dealership and I will be My experience with my salesman was great and when the deal was done the finance mgr took over and it was very quick ! Great dealership and I will be back !! More

Didn't even read what I requested A few moments ago I received a response from team cleaning he'd like to assist me purchasing a vehicle. The only thing that I requested is additiona A few moments ago I received a response from team cleaning he'd like to assist me purchasing a vehicle. The only thing that I requested is additional smart key for my car. He didn't read my inquiry, and therefore, I'm disappointed More

Audi Gwinnett Each time I have my 2014 Audi A6 Prestige serviced at Audi Gwinnett, I cannot help but be impressed by the excellent Service Department run by Josh Ca Each time I have my 2014 Audi A6 Prestige serviced at Audi Gwinnett, I cannot help but be impressed by the excellent Service Department run by Josh Campbell. Of all of the Luxury cars that I have owned, regardless of brand, I have never been treated as well as I am at Audi Gwinnett. This is Luxury Service at it's best. Mr. Campbell runs a flawless operation; each employee is polite, helpful and excellent at his or her job. Josh Campbell is a hands-on Service Manager and he takes ownership of your maintenance or service personally. Every car, every customer, ever employee is treated with respect. No detail is too small for him to handle personally. I can easily see this gentleman as the Captain of a ship. With a seemingly effortless air every problem is resolved, every Customer leaves impressed and pleased. I would also like to mention Glen Phelts and Jeffrey Bradberry who are pleasant, efficient, and excellent at their positions. I specifically request Angel to perform my Service; this Technician is first rate at everything that he does. I have written many reviews for the Audi Gwinnett Service Department, and each time I cannot use enough superlatives to explain my immense satisfaction with this Dealership. More

Best Buying Experience Ever!! I was in the market for a new SUV and had been to a few dealerships that offered no help. Actually had to chase down a sales person for help, and woul I was in the market for a new SUV and had been to a few dealerships that offered no help. Actually had to chase down a sales person for help, and would not discuss price unless I was buying that day. Then I walked into Audi of Gwinnett. I was not even 2 steps in the door and was greeted by Verne Watley. We was very courteous and professional. He answered every question I had and worked with me to get me everything I asked for, to get this purchase done. As a commission sales person myself, I know what it's like to be on his side of the desk and what it takes to close a deal. He did an excellent job, and made this experience very easy and fun, as I was the on the other side of the other side of the desk. The dealership was very comfortable and relaxing. The purchase was made on a Sunday, very late in the day. I was the last person in the finance office, to sign all the papers. We were done right after the dealership closed at 6:00pm. As I was walking out I was met at the door by the 2 managers working that day, to shake my hand and congratulate me on my purchase. Verne walked me out to take delivery, he stayed until 7:00pm to go over all the options on my new vehicle. The biggest thing for me also is service after the sale. Verne provided me his card and made sure I understood that I could call him 24/7/365, even on holidays. He was very honest to say he had been working at the dealer ship for only 7 month. I have been in sales for over 25 years with he same company, and I can say, this young man is on his way to a successful career. If you are in the market for a new Audi, Verne is your guy. You will not be disappointed. Uncompromising and unabashed, Audi!! More

Don't think I can be more disappointed! It's so sad that this place supposedly pride themselves on customer service. Went there this morning with my brother car shopping, I knew what type ve It's so sad that this place supposedly pride themselves on customer service. Went there this morning with my brother car shopping, I knew what type vechicle I was interested in purchasing, but not a single sales person even acknowledged us. We were there standing outside the dealership for 10 minutes with sales people walk back and forth. By the way, we happened to be two Asians who were well dressed. Then immediately a white family drives up and immediately they were greeted. I find that very interesting. I think I lost all hope for ever buying cars even near this place. So sad that's your views are with your customers. That's a great perception. Just wanted to make sure everyone here knows and everyone that I know based on this experience to never ever do business with this establishment More

Audi S5 service I took my vehicle in for a routine service. The staff was very courteous and professional. Absolutely satisfied with the way this dealership treats it I took my vehicle in for a routine service. The staff was very courteous and professional. Absolutely satisfied with the way this dealership treats its customers. Class A. More

"Awesome Audi Brand and Service with Employees Attitude" Had planned to purchase locally a year prior to buying my 2013 Audi Q5 and could not find a dealership that I felt appreciated my business until I cal Had planned to purchase locally a year prior to buying my 2013 Audi Q5 and could not find a dealership that I felt appreciated my business until I called Audi Gwinnett and explained exactly what I wanted and that the ongoing service after purchase is what also make a difference in buying. Traveled 140 miles to the Audi Gwinnett Dealership and returned with what I was looking for and have been overall happy throughout my service experience to date. More