Audi Gwinnett

Poor Salespeople I was supposed to receive a call from a particular salesperson, well she only e-mailed me telling me to call her. Doesn't sound to eager for a sales! I was supposed to receive a call from a particular salesperson, well she only e-mailed me telling me to call her. Doesn't sound to eager for a sales! When I called her she had no idea what I was looking for even though all the information was supposedly passed on to her! I will be taking my business elsewhere!!! Not what I would expect from a high priced car!! More

Best experience ever I'm in my early 50's and I've always hated buying vehicles- I do all the work ahead to get financing in place then just need to pick my vehicle. In th I'm in my early 50's and I've always hated buying vehicles- I do all the work ahead to get financing in place then just need to pick my vehicle. In the past this has still meant no less than hours at the dealership for paperwork etc. Absolutely not the case at Audi Gwinnett. I spent less than 30 minutes with the Finance department and was done! I have to give my salesperson ALL the credit. Ethan Dibble was phenomenal. Test drive on Sunday 12/11, made offer, finalized deal on Thursday and signed papers on Monday 12/19 (my delays not theirs). No pressure at all, just responded to my endless questions and always honest and positive. Great job and I'll send everyone to Ethan and Audi Gwinnett!! More

worst choice i could of made Biggest mistake of my life...... My Experience started out great with a wonderful sales person whom i will still say did no harm to me but he should c Biggest mistake of my life...... My Experience started out great with a wonderful sales person whom i will still say did no harm to me but he should consider working for a better company rick case Audi is a messy terrible place with disrespectful and careless people and he would do well somewhere else. My bad experience started out with my finance person asking me if my husband was going to come and pay the down payment on my car... because i guess women don't carry money i guess? He even switched his name to be first on the title even though i was present and first on all the paper work. I chose to look past this as maybe an error or habit. I later found out my tag paper work was sent to an old address which was NO WHERE on anything i gave him. When i came to see him to correct it he refused to see me and had a receptionist carry a sticky note back and forth to correspond with me while he looked at me through the glass of his office. This was only the surface of what was to come. My 2016 a3 etron was having issues starting switching into hybrid mode and was getting ridiculously low gas millage so i brought it in for service they kept it over night and the next day i was informed in a joking manner that one of the mechanics had taken my car overnight to his home and that he lived past the air port and had videotaped something while driving (i didn't give anyone permission to take my car to their home over night) i believe thats considered theft.....they also let me know that the issues i had with my car were all due to the way i must of been driving the and that i needed to come pick it up. When i arrived i was pretty flustered i unloaded all of my carseats and belongings so they could take the loaner and then i was informed they could not locate my key i later found out someone had dropped it down something in the shop.... this went on for an hour. I finally begged them to let me leave back into the loaner because i was late for work. its insane i had to suggest this. The next day I returned and they were surprised to see me because they thought my car had been dropped at my home and this process AGAIN took an hour to locate my CAR and AGAIN my key. In this process I had a service advisor put his hand up in my face while he was on a phone call and tell me to hold on then proceed to help other gentleman customers before me even after all of this had happened. NEVER ONCE did a member of management apologize to me or even speak to me. Two times on different days i stood in the cold with my belongings outside for a considerable amount of time while these serve advisors helped other people before me and couldn't find my keys all while telling me it was my fault i was having these issues. (side note i drove the same car and had not one single issue) I called the GM of audi gwinnett and i expressed all of my concerns even though i did see him while all of this was happening to me and he never stepped in..... we spoke and he promised me a return call and some answers and that i would have some sort of solution. I never did get that call back but he did have his service manager call me back and leave a very uncomfortable voicemail again making me feel at fault. I finally felt that it was time to call audi corporate when no one would treat me with the respect that i witnessed the employees and management treating other customers (mainly men) at rick case audi and it took them over two weeks to even give me any sort of response and their solution was to have the service manager call me again. The conversation with their service manager josh was that he would like to have them again look at my car BUT i needed to come back once he was back from vacation..... because i haven't waited long enough. I need to fit my life around rick case audi again. So i feel i have made the biggest mistake of my life i am trapped in a car that i can't get serviced locally I will now have to drive 40 miles in my leased vehicle to receive service where hopefully i will be treated better. I am disgusted by the treatment I've received both by rick case audi and audi cooperate after 6 years with bmw i never expected this level of customer service from any luxury car company. This is not a company i want to be associated with. More

Used 2013 Q7 Expected more from an Audi dealership. Not happy in general. Sales person was good everything else was not. Overall I would not recommend. Pay a litt Expected more from an Audi dealership. Not happy in general. Sales person was good everything else was not. Overall I would not recommend. Pay a little more to get someone you are comfortable with. More

Great Experience. Car buying experience at Audi Gwinnett was really great. we worked with Mr. Aziz Panjwani. He clearly understood our needs and answered all our questi Car buying experience at Audi Gwinnett was really great. we worked with Mr. Aziz Panjwani. He clearly understood our needs and answered all our questions and concerns patiently.. Helped us get a good deal for car of our interest. More

new car purchase Always a pleasure to purchase a vehicle from Audi Gwinnett. Mr. Barhoumi made sure that car buying was a pleasant experience. Thank you for a great Always a pleasure to purchase a vehicle from Audi Gwinnett. Mr. Barhoumi made sure that car buying was a pleasant experience. Thank you for a great customer service. More

Could not have had better SERVICE!!!! Dealing with Jeff Bradberry was a wonderful experience!!! I could not have asked for better service!!! He gave great advice and told me exactly what t Dealing with Jeff Bradberry was a wonderful experience!!! I could not have asked for better service!!! He gave great advice and told me exactly what the process was concerning my oil consumption issue. It was solved efficiently to my satisfaction!!! This was my 2nd or third time working with Jeff in Gwinnett Audi Service Department. Customer satisfaction has always been A+ with Jeff. Claire Hiscox More

Best sales associate and dealership I worked with so far.. From the moment I walked into Audi Gwinnett and had conversation with Mr Verne, I felt comfortable and somehow got the feeling that this will be the p From the moment I walked into Audi Gwinnett and had conversation with Mr Verne, I felt comfortable and somehow got the feeling that this will be the place I should get my car from. Mr Verne understood my requirements accurately and immediately shown me the most appropriate options. I went for used Audi Q5 but the price point was beyond my reach. Verne pointed me to brand new 2017 Audi Q3. He worked hard with general manager and came back with my price. He did not shown any frustration even when I was bargaining with him to reach my affordable price point. This typically was not my experience with other dealerships. His job knowledge and analyzing customer requirement skills are really exceptional. He always kept his cool and never gave me stressful feeling which I typically worried about when I go to car dealers. This is by far the best car buying experience that I have ever had. I am very lazy to write reviews, but Verne deserves one for sure. I had blast picking out my dream car with amazing staff !! More

Excellent Audi Dealer I worked with Daniel Marcy on my new 2017 A4. My wife and I were looking between this car and a BMW 3 series. Ultimately we decided we wanted to go I worked with Daniel Marcy on my new 2017 A4. My wife and I were looking between this car and a BMW 3 series. Ultimately we decided we wanted to go with the A4. Daniel worked hard to get the numbers where we needed them to be. He continues to deliver even after the sale. I would highly recommend Daniel and his team. More