Audi Gwinnett

TONY WAS AMAZING! My experience was great! Totally smooth process with awesome customer service. Tony was AMAZING to work with. He wasn't pushy, allowed me time to thin My experience was great! Totally smooth process with awesome customer service. Tony was AMAZING to work with. He wasn't pushy, allowed me time to think, and offered the best deal. Thanks Audi Gwinnett! More

Good People! I have had my Audis serviced many times at Audi Gwinnett. Every time they have taken very good care of me and my car. Service Manager Josh Campbell I have had my Audis serviced many times at Audi Gwinnett. Every time they have taken very good care of me and my car. Service Manager Josh Campbell is customer focused and that attitude permiates through the entire department. This is not your typical dealership service experience. These folks 'get it'. More

Audi A7 purchase Tony M was a great help on assisting with my purchase, the entire group was easy to work with. Was in and out with a trade in and new purchase in unde Tony M was a great help on assisting with my purchase, the entire group was easy to work with. Was in and out with a trade in and new purchase in under and hour! More

This is why I wait looong periods of time before reviewing. It all started out as an alright experience. Nice staff, decent communication. Seemed to be solid and straight to the point. Well, i guess it wasn't a It all started out as an alright experience. Nice staff, decent communication. Seemed to be solid and straight to the point. Well, i guess it wasn't after-all. We simply requested gap insurance in the discussion of our car deal. Since there was a reasonably large down payment provided, we were ensured that gap is not needed. The " are you sure? I feel more comfortable with gap still" question was asked again of course, but again we were told "no no it really won't be needed with that down payment " (and in the most ensuring and calm tone too, nothing too aggressive, so i guess we decided to believe it). Two years later and the exact thing we were told wouldn't happen has happened of course, and this is with a below average annual milage rate that was driven. Even when calculating the prorated refund from an extended warranty purchased in there, still, the car would be upside down. Called the dealership to try and explain this situation and possibly look for some options with the sales manager that goes by Tim. Tim took huge offense and simply would not even listen to the story as if I were completely wrong, and then proceeded to hang up on me (a person who was not cursing, or yelling, or screaming, you still hang up on?) and announced he was hanging up on me by saying "i am not going to go through this with you" as if i was a simple little child. So not only do they talk down to you but their card that they play is to play victim as if the customer is wrong in a "how dare you" kind of way. Basically if things hit the fan, the script is quickly flipped to look like they're the victim. Wow, i guess you live and you learn. We (me and my fiancé) thought we actually had a dealership we could be loyal to and go back to time and time again, but i guess not? We almost bought a second car from them but good thing we decided to hold off. Sad thing too that it was actually the manager that hung up on me in that way. Side note, service is okay, does what their supposed to do and straight to the point. This is all for the sales side. I suggest waiting at least a year or so depending on your situation before reviewing your experience, just to make sure whatever was promised and advised was and still remains accurate down the road. More

idiots left my trade registered to my after selling it! Yes! This is illegal! I've called over and over to try to fix this issue but seems "nobody" is ever available only voice mail! Frustrating! Traded a Yes! This is illegal! I've called over and over to try to fix this issue but seems "nobody" is ever available only voice mail! Frustrating! Traded a vehicle Sept 2016 Found out 7/17 that vehicle was sold to someone else, involved in something bad, DUI perhaps, impounded and is STILL registered to me! The folks at Rick Case all the way up to corporate offices have NO supervision, this is how this happened! It's a voice mail run company! I'm reporting this to Audi as well I will now retain an attorney and let the authorities know about this company! Avoid this company! More

The rudest place ever I should have listened to the reviews on this dealership customer service! They have the worst customer service when they feel you don't want anything I should have listened to the reviews on this dealership customer service! They have the worst customer service when they feel you don't want anything or they can't help you. They completely ingnored me and walked away. I tried to talk and they treated me like I wasn't there anymore. Horrible for a luxury dealership. More

BAD AFTER PURCHASE SERVICE CAR ARRIVED WITH DAMAGE 2 DO NOT PURCHASE A CAR ONLINE FROM GWINNETT AUDI. CAR ARRIVED WITH DAMAGE NOT DISCLOSED BY DEALERSHIP. I purchased a 2016 Lexus IS200t from Gwinnett Au DO NOT PURCHASE A CAR ONLINE FROM GWINNETT AUDI. CAR ARRIVED WITH DAMAGE NOT DISCLOSED BY DEALERSHIP. I purchased a 2016 Lexus IS200t from Gwinnett Audi in February 2017. Found the car online through cars.com, contacted Gwinnett, and the long-distance purchase experience was relatively painless. However, when the car was delivered to Texas, discovered that it had damage to the trunk lid and bumper which i) did not show up on the pictures that they posted online; and ii) was not disclosed by the Sales Representative. The second we saw the car as it was being unloaded by the transporter, called the Sales Rep. She said she would look into it. Couple of weeks went by and did not hear from her. Following up she said it was out of her department and then that she was no longer with Gwinnett Audi. Placed calls to Sales Manager and General Manager with no success in getting them to call back. Finally talked to Sales Manager and offered a nominal sum to fix the bumper, but only 1/4 of the total estimate to fix the bumper and the trunk lid. Told me to get an estimate so I did and when told them the amount, Sales Manager basically laughed and said there is no way they would pay that. Sales Manager also said that "I had not claim...and that ...they were a big corporation who had in-house lawyers to deal with me". Then forwarded estimate. Got no reply. Emailed Sales Manager and General Manager again, no reply. Even worse, its been 60 days since I bought the car and the Finance Department won't send me a copy of my Purchase Contract or registration for vehicle so driving with expired dealer plates and will probably get cited by police and/or have to pay a penalty when I go register the Lexus in Texas - assuming they ever get the registration done. When credit union sent me title on trade in by mistake, Gwinnett's Finance Manager called basically demanding that send it to them ASAP. I FEDEXED to them at my own expense. But when I need something, crickets. HORRIBLE AFTER THE SALE CUSTOMER SERVICE. More