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Audi Fort Lauderdale - Service Center
Fort Lauderdale, FL
880 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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880 Reviews of Audi Fort Lauderdale - Service Center
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September 03, 2025
David was fantastic in light of the fact that the tier 2 team was so incredibly frustrating and difficult to deal with. team was so incredibly frustrating and difficult to deal with. More
by SABAKOS
Verified Customer
September 03, 2025
Had a sudden issue with the steering on my '24 S5. I called repeatedly by the call kept getting dropped and I was not able to get through to the dealership. I used the live chat connection on the web I called repeatedly by the call kept getting dropped and I was not able to get through to the dealership. I used the live chat connection on the website and was told someone would contact me. After 1.5 hours I drove to the store. I spoke with JC who was professional and courteous. The team arranged for a rental car for me and I went home to organize a tow. I was able to get the car mobile and returned to the dealership with it. The team there got me into my rental and within two days was calling to advise the car was ready. Not a great start, but definitely a great finish to the service experience. One important suggestion to the service team. The inspection video was excellent and a great addition to the overall service experience. The one issue I have is that it is sent as a text. It's an unrecognized number and there was no identification that the message was coming from Audi Fort Lauderdale. I almost deleted the message as Spam. My suggestion would be to add a standardized message something like "This is (first name) the technician at Fort Lauderdale Audi. Please click the link below for a service walk around on your car." or something to that effect. More
by TIITOURING02
Employees Worked With
JC, Lauren? (rental car coordinator/cashier)
September 02, 2025
The service and facilities are the best. The service supervisor and service team did a fabulous job. The service supervisor and service team did a fabulous job. More
by KUNKUNPOE
Employees Worked With
September 01, 2025
David has been fantastic at providing good service to me. Unfortunately, Audi had my car for 3 weeks and is still not working properly. The urgency to fix my vehicle is not apparent and my loaner cars are ga Unfortunately, Audi had my car for 3 weeks and is still not working properly. The urgency to fix my vehicle is not apparent and my loaner cars are gas when I have an electric vehicle. I am being inconvenienced but am told to return car full of gas. I just want my car fixed and returned to me asap. David is the only positive out of this situation. More
by BRIAN@BRIANLEEALLEN.COM
Employees Worked With
August 27, 2025
Charlie Hardy is the best! I would highly recommend him to my friends and family. I intend to buy all my future cars from him. I would highly recommend him to my friends and family. I intend to buy all my future cars from him. More
by JC29
Employees Worked With
August 25, 2025
Courteous service, pleasant personnel. The sales, finance and service individuals were all very helpful. Overall great experience The sales, finance and service individuals were all very helpful. Overall great experience More
by GO719
August 21, 2025
The service department was excellent. Communicated with everything that needed to be done and what could wait. Communicated with everything that needed to be done and what could wait. More
by DRMACIEJ
Employees Worked With
August 19, 2025
Great buying experience three years ago. Only, to be surpassed by their service department. Samantha (and the coffee machine) make service so easy. Only, to be surpassed by their service department. Samantha (and the coffee machine) make service so easy. More
by ESQEGD
