Audi Farmington Hills

I appreciated the buying process and the attention i was given by the used car manager and the General manager. I truly felt that they knew i was serious about making a deal work and they worked to make it given by the used car manager and the General manager. I truly felt that they knew i was serious about making a deal work and they worked to make it happen and we made it happen. Finance was an easy experience with no pressure. If i had to recommend anything, i would recommend to Lee (my salesman) that he takes more care with his customers. He left me wondering where he had gone on several occasions. I had questions for him that he was not available to me to answer at times. The kicker for me that left me a bit miffed was that i had to remove my own plate and install on my new car. When i was ready to go, i had to go back in and ask for my new keys. There was zero excitement from Lee for me coming in and purchasing a $70k corvette. It was just kind of anti-climactic. Having said that, I absolutely love my 2021 Corvette!!! More

I purchased an Audi Q7 on April 18, 2024. I have owned Audi’s since 2018, but never purchased from Farmington in the past. I was assured I would get valet service and a loaner, if my car n I have owned Audi’s since 2018, but never purchased from Farmington in the past. I was assured I would get valet service and a loaner, if my car needed service. This was very important to me, since I live approximately 40 miles from the dealership. I called for service, because when I accelerated my steering wheel would vibrate back and forth for 2-3 seconds, and I had no control over the car. It happened 5 times and was extremely unnerving. I talked to Alex and she asked if I used my turned signal. I always do. She asked if I was changing lanes, and yes, 4 out of the 5 times I was. She seemed puzzled and said they would check it out and at that point, I asked for valet. I was informed that it was no longer available. Then I was told if I wanted a loaner vehicle, they would have one for me at the end of October! (This was the last week of August). I found this to be totally unacceptable. She said I should contact my salesperson, and he might be able to get me a loaner sooner. So, I called Patrick Hamama, and explained what was happening with my car. He said he would call me back after he talked to a manager. I never heard back from him. I left several messages over a 3-day period. I was not comfortable driving the car and decided to have it towed to the dealership the following Wednesday. Audi roadside only covers the first 24 miles. I assumed the extra cost of $90. Within a couple hours, I received a text saying my car checked out fine. I called the service department and talked to Jessika. Again, I explained what was happening, and that I was afraid to drive the car. She said there was nothing more she could do, so I asked to speak to the service manager. She said she would ask him to call me. My husband and I both left messages for Jerron the manager, that day and on Thursday and Friday. No return calls. I left my final message around 3:30 on Friday. About 10 minutes later, my husband received a call from Justin, returning the call for Jerron. My husband put him on speaker phone. I told Justin that I was afraid to drive the car, because I didn’t know why the steering wheel started vibrating like it did. Justin said that there was nothing wrong with my car, and that I needed to pick it up. He then started yelling at us, saying that he was going to have the car towed to a repo lot. He said that his service station was not my parking lot and I needed to get it out of there now. I said I wanted to sell the car back to them then, because I was afraid to drive it. I asked him to get me an appraisal. He refused. He told me to call sales. Next I talked to Mickaela in sales. She said she would go over to service and call someone to appraise it. I never heard back from her. On the following Monday morning, I called Audi roadside and had the car towed back to me. I did not have anyone to drive me to the dealership, and I was afraid Justin would have it towed to repo. I was charged $363.57 for the tow. My son started doing some research on this issue, and discovered it was the “lane assist” that was taking control of my car. We watched several You-tube videos and found that I was not the only one disturbed by this feature. My question is, why did no one explain this to me. I talked to Patrick, Alex, Jessika, and Justin. Not one of them explained that this was how the lane assist feature worked. This was not my first Audi, but I never experienced this in the other cars during the 6.5 years I drove them. If one of these “Audi specialists” had taken the 3 minutes to explain this feature to me, and that it could be turned off, my car would not have needed service. So now I am out $453.57 and I think Audi should reimburse me. I suggest they teach their staff the meaning of “customer service.” I am currently in discussions with Audi USA to review this very poorly run dealership. More

Horrific customer experience from start to finish. The salesperson was unprepared, I had to wait several hours to be helped when we had already arranged an agreed upon time, I had to remind him three The salesperson was unprepared, I had to wait several hours to be helped when we had already arranged an agreed upon time, I had to remind him three different times I was driving from three hours away. It’s been over a month, my temp plate is long expired, and they have told me on three separate occasions that the plate has shipped. My salesperson won’t call me back. For the amount of money I paid for the vehicle and the zero effort that the dealership needed to make for the sale…. I’d give them zero stars if it was option . So I have a beautiful vehicle sitting in my driveway I can’t drive. Management is “never available” Go anywhere else More

Everyone was so nice and accommodating here. So many nice touches that made my experience a positive one. They were super fair with my trade in, and very pleasant to work with. Highly recommend! So many nice touches that made my experience a positive one. They were super fair with my trade in, and very pleasant to work with. Highly recommend! For me it was a two hour drive but so worth it. Will come back here for my next vehicle for sure. More

Very happy with my purchase of a used vehicle. The sales team was very responsive to questions and accommodating. Negotiations were straightforward and fair. What's more impressive is that even af The sales team was very responsive to questions and accommodating. Negotiations were straightforward and fair. What's more impressive is that even after the purchase was completed, they went out of the way to help fix a few cosmetic defects to restore the vehicle to a like new condition, going above and beyond what I asked. Z was incredible to work with and super helpful, friendly, and responsive. More

A+ Customer Service! Z was and is always excellent!! Luxury Service to match a luxury brand is rare nowadays! I highly recommend this agent & dealer! Z was and is always excellent!! Luxury Service to match a luxury brand is rare nowadays! I highly recommend this agent & dealer! More

I walked in without an appointment on a Saturday afternoon and was introduced to Z. I CANNOT say enough great things about her! She was so wonderfully helpful and patient with me, as I am relocatin afternoon and was introduced to Z. I CANNOT say enough great things about her! She was so wonderfully helpful and patient with me, as I am relocating to Michigan from Texas and was NOT familiar with how Michigan handles vehicle purchases! She worked with me to make the deal happen and stayed after closing to help me finish up the process! Nick in finance was also equally as wonderful, he was so helpful and went above and beyond to get me qualified with the bank since I didn’t have any documentation with my Michigan address yet. I would 100% recommend Z and Audi Farmington Hills to everyone I know and will absolutely be back to purchase another vehicle in the future! More

Patrick was really helpful and friendly, I would definitely recommend to friends and family Thank you definitely recommend to friends and family Thank you More

I want to share my recent experience with Audi Farmington Hills in hopes of saving others from a similar frustration. I found a vehicle on their website on Sunday and immediately inquired about it. Since it Hills in hopes of saving others from a similar frustration. I found a vehicle on their website on Sunday and immediately inquired about it. Since it was late and a weekend, I followed up again on Monday morning. I initially spoke with a “sales person” named Shira and asked if the 9-year-old vehicle from Virginia had any rust. Shira wasn't sure but promised to get back to me with photos. I asked if I could leave a deposit to secure the vehicle, but they said no. The next day, I didn't receive any updates, so I texted and called. Mickaela, another salesperson, told me they were too busy and that the vehicle was with the tech service team. Mickaela assured me they would get the photos the next day. By mid-morning the next day, I still hadn't heard anything. My texts went unanswered, and my calls were forwarded. I had to call the main store to finally reach Mickaela, who promised to get me the photos after being busy with deliveries. Five more hours passed without any communication. When I called again, Mickaela informed me that the vehicle was being sold the next day. I was baffled because I had been told deposits weren't accepted. In a last-ditch effort to secure the vehicle, I used their online purchase program without knowing the rust condition and received confirmation that my order was being processed. However, 12 hours later, I learned that another customer was about to view the vehicle. When I asked why I hadn't been given the chance to purchase it, Mickaela simply said they were too busy and brushed me off with a dismissive "sorry, it happens." I genuinely believe my interest was used as leverage to sell the vehicle to someone else. This experience was incredibly frustrating and unprofessional. Despite my best efforts to communicate and secure the vehicle, the lack of follow-through and transparency was disheartening. The General Manager, Tim Tharp, was supposed to call me but never did. If you are not located close to this dealership, beware of wasting your time with what feels like a bait-and-switch tactic. I would never run a business this way without integrity, (which means doing what you say you're going to do… incase an employee needs a reminder of this). I hope my experience helps others avoid the same frustration. I would not recommend Audi Farmington Hills to anyone looking for a reliable and respectful car-buying experience. More

This is hands down, the worst experience I have ever encountered with a dealership and I own 6 cars!! I have documentation via text and e-mail to support every claim I am making. I first contacted Aaron encountered with a dealership and I own 6 cars!! I have documentation via text and e-mail to support every claim I am making. I first contacted Aaron Stokes regarding a used Lexus they had for sale. Aaron did not respond to e-mails, had horrible to no follow-up etc. I spoke to him on a Saturday and voiced my concern. He apologized, made some excuses and said he would follow-up with his used car manager on Monday and call me that day. Monday came and went and finally, on Thursday, I called the dealership and explained the experience with Aaron. They seemed concerned so had another agent contact me. Her name is Zahraa Amhaz. She contacted me apologizing and claiming that was very unusual for Aaron to be so unresponsive. I met with her that day, drove the vehicle and had a follow-up question that I texted her on Saturday,. She did not respond at all. On the following Monday, I again texted her telling her I would like to proceed with the purchase and would like to discuss price. She NEVER even responded.....absolutely unbelievable!! I would steer clear of Audi Farmington Hills and their team. Very unprofessional and buyer beware!! Can you imagine that if this is the experience when you are trying to purchase a vehicle from them, what will the experience be like if there is an issue? They are part of the Suburban Collection which is now owned by Lithia. I am going to reach out to one of the VP's at Lithia and see how they respond. Stay tuned! More