Audi Farmington Hills

“Best in Class” customer service and best prices! I shopped around for months until I found this dealership! Worked with Z Amhaz! She is the best - provided exceptional customer service! Have been re I shopped around for months until I found this dealership! Worked with Z Amhaz! She is the best - provided exceptional customer service! Have been referring her to family and friends since I purchased the vehicle 2 days ago! I highly recommend her! More

I made an appointment with this dealership, and at the time of makin this appoint all the information was given including the warranty service that I had. It's very upsetting to wait over a month for an a time of makin this appoint all the information was given including the warranty service that I had. It's very upsetting to wait over a month for an appointment only to be turned away for service. I had a Lithia warranty and Service advisor Jessika Dlugosz denied me service. She stated that the dealership did not accept my warranty, when in fact this was the only Audi dealership that did accept the Lithia program and this is why I drove 45 minutes to this location. I felt these actions were racist, and no matter what kind of warranty I had they were not going to service me. After a week on the phone with my dealership and finance department, Jennifer finance manager at audi of farmington hills contacted me and arranged a pick up for my car to service the oil change and inspect my brakes. Even today no one can tell me what happened and why no one looked at my car the day of my appointment. There was no remorse from anyone at Audi of Farmington Hills, I guess their ok with just telling me it was a misunderstanding. This was more than a misunderstanding. This was maybe a lack of knowledge as well as definitely a lack of wanting to be of service and help me the customer! The General Manager from my dealership paid for the oil change, and my brakes never got fixed. I am very disappointed with the treatment at Audi of Farmington Hills. Lithia's mission statement and core value is to earn customers for life and to take personal ownership?!? How does the president and ceo Bryan DeBoer feel about this type of treatment to me and who knows how many others? Audi of Farmington Hills, I expect better! More

Smooth sales process, great service department. Highly recommend this dealer and Z goes out of her way to help! Highly recommend this dealer and Z goes out of her way to help! More

Had some issues connecting with someone initially (I’m out of state), but finally got someone who was super helpful and took me through the sales process smoothly and much more quickly than I anticipated. out of state), but finally got someone who was super helpful and took me through the sales process smoothly and much more quickly than I anticipated. Happy with my purchase. More

Excellent service and a great sales experience. Z was thoughtful and helpful as we looked to trade for a Q5. Thoroughly recommend. Z was thoughtful and helpful as we looked to trade for a Q5. Thoroughly recommend. More

I can not overstate how helpful Z was throughout my leasing process. She was very knowledgeable, helpful, and honest with everything. Very responsive whenever I had a quick text question. I would ea leasing process. She was very knowledgeable, helpful, and honest with everything. Very responsive whenever I had a quick text question. I would easily recommend her to any friends of family member that I have. Will certainly work with her again. More

Z was great to work with. Everyone there is very friendly & helpful. Just picked up my Q3 a few days ago very pleased about the car. Z made sure that everything I wanted in Everyone there is very friendly & helpful. Just picked up my Q3 a few days ago very pleased about the car. Z made sure that everything I wanted in my car I got. Will recommend anyone looking for a new vehicle to get an Audi & got to Suburban Audi & Z as their salesperson More

Clean, salespeople that understand the Audi, they take time to teach about options, follow-up with a phone call, program my mobile phone and garage door opener. The manager met us and was checking to see time to teach about options, follow-up with a phone call, program my mobile phone and garage door opener. The manager met us and was checking to see if everything went well. More

First I want to say I have nothing but praise for this dealership and the people working here. I had my Audi in for service. They were to fix what seemed like an easy oil leak. Several visits and about dealership and the people working here. I had my Audi in for service. They were to fix what seemed like an easy oil leak. Several visits and about two months later the car is working great. It turned out to be a very difficult leak to find and almost as difficut a repair process to fix it. Personally this was the hardest problem i have ever had with a car. At the end of the day Mr. Contratto never gave up and the car is running great. When I could not reach Mr Contratto, Che Shaydak was always available and always gave me a straight answer. He is a very honest man. My next car will definately be an Audi. If would have been easier and cheaper for them to just give me my money back and wish me good luck. They did the right thing and you can trust them will your money. This place is a gem for the Suburban collection. More