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Audi Dominion
San Antonio, TX
456 Reviews
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456 Reviews of Audi Dominion
November 14, 2016
Incompetent service department The air conditioner in my Q5 hasn’t been working since July 2016. This this issue started on July 9, 2016. • The dealer told me on July 13 that The air conditioner in my Q5 hasn’t been working since July 2016. This this issue started on July 9, 2016. • The dealer told me on July 13 that there wasn’t any refrigerant found in the AC system. They found no leaks, preformed vacuum tests, added a leak detector dye and recharged the Freon. • Three weeks later the issue came back. I took it in again for the same issue on August 12, 2016. The dealer told me that again there was no Freon in the AC system. They performed another vacuum test and added more leak detector dye, recharged the Freon and let the vehicle sit for a couple of days. They reported that they still found no leak but noticed the low side Schrader valve was stuck and leaking Freon. The valve was replaced and Freon was re-charged. During this visit the dealer had my vehicle from August 12-25. Four weeks later the issue returned again. • On September 22, 2016 the dealer told me again there was no refrigerant in the AC system. They put more dye in the system and recharged the AC again. • The issue came back, again no AC. The dealer was able to inspect the vehicle aon November 2, 2016. Three days later they told me there was no AC in the system, they put more dye in it and found a leak on the low side line and need to replace the AC line and O-rings and re-charged the Freon. As of November 14 they still have my vehicle in their possession for this service. I have no confidence that the AC isn't going to stop working in another few weeks. Cavendar Audi is unresponsive and incompetent. More
by Unhappy
Employees Worked With
Mike Flores, Mojda Abdulrashid
Helpful October 03, 2016
Great New Car Purchase Experience!!! The Sales team made the purchase of a new car easy, with no pressure and willing a ble to locate the exact car we were after. Our post purchase exp The Sales team made the purchase of a new car easy, with no pressure and willing a ble to locate the exact car we were after. Our post purchase experience as excellent. Daniel Ramirez came to our home and gave us the most thorough review of our vehicle. More
by Sean Walwick
Employees Worked With
Daniel Ramirez
October 01, 2016
Extreme misrepresentation and bait and switch tactics. Avoid Cavender Audi promised in writing a certain price for a vehicle they had in stock. I drove 4 hours to the dealership to purchase this vehicle. Upon a Cavender Audi promised in writing a certain price for a vehicle they had in stock. I drove 4 hours to the dealership to purchase this vehicle. Upon arrival they said they couldn't honor that price any longer and tried to sell me the vehicle for a much higher price. Absolutely zero integrity from the managers and sales folks here including Cleburn Walker and Timothy Navarrete. Avoid this extremely dishonest dealership at all costs. Deceptive trade practices and misrepresentation and it's only a matter of time before they get caught. More
by SanAntonioAttorney
Employees Worked With
Cleburn Walker, Timothy Navarette
September 30, 2016
Excellent Service I would like to take the time to thank Tim Navarrete and his team, on going out of their way to personally see that my experience was a great one, Ha I would like to take the time to thank Tim Navarrete and his team, on going out of their way to personally see that my experience was a great one, Having said this I will continue to bring my A4 for any service need's. Thanks again and have a great year. More
by ben35
Employees Worked With
Tim Navarrete
September 30, 2016
Very pleased! The sales, leading and technical teams were all just great! I worked with Jeanette Herzog and Daniel Ramirez. They were really great to work with! The sales, leading and technical teams were all just great! I worked with Jeanette Herzog and Daniel Ramirez. They were really great to work with! More
by DKS
Employees Worked With
Janette Herzog, Rick Cavender, Daniel Ramirez
September 29, 2016
Excellent sales and technical service! I went into the dealership on Labor Day to see if they had any Labor Day incentives. I met with salesman Cleburn Walker. He was very helpful and deter I went into the dealership on Labor Day to see if they had any Labor Day incentives. I met with salesman Cleburn Walker. He was very helpful and determined to help me find something I liked. Sure enough I ended up with a vehicle I absolutely love! The car came with a tech package. Their technician, Daniel, went through every technical detail with patience! Sometimes having to repeat some of the functions for me. The whole experience was great and I would highly recommend this dealership to anyone looking for an Audi. More
by Boxer Brody
Employees Worked With
Cleburn Walker, Daniel Ramirez
June 23, 2016
Horrible service We had problem with check coolant sign and dropped our Audi A6 at CAvender Audi. After a week, I called them as asked status and they mentioned it was We had problem with check coolant sign and dropped our Audi A6 at CAvender Audi. After a week, I called them as asked status and they mentioned it was busy time, I insisted to look into the problem ASAP. Atleast 2 days later they called me and reported they need to replace water pump and will cost $1200. My 1st repair for new Audi, so I just said go ahead. Next day I took my husband and I went t to pick up the car. Obviously it was surprising for us that it was $1200 bill for a coolant problem which we thought was few hundreds...Anyway, my husband was anxious and asked to explain the reason to for $800 labor charges and show the part that was replaced. Though nice gentleman Jesse tried to explain saying it was normal (no technical answers). The attitude of the others in that center was just plain unpleasant. Atleast put on an artificial smile on your face... The reason you are here is for the customers. YOu are not rocket scientists working on your computer with a frown... I do not think I would like to go that place again... THey need to learn how to deal and respect customers - Learn to explain to customers the problem, issues, cost etc in details. Slapping a bill and expect that we swipe our cards w/o even asking anything is unreasonable. - Learn to put a fake smile and be pleasant. - Do not act as it customer is a nuisance. They are the reason you are there. It's customer support job. - Bring in a qualified mechanic to talk to customers. If anyone has recommedations on where to take my Audi next place, please post it on this page. More
by kiran
Employees Worked With
Terry McCarns
June 01, 2016
Mojda and Team Tops I have had trouble with my A7 after I got into an accident last year and had trouble getting things done with the collision place that repaired my car I have had trouble with my A7 after I got into an accident last year and had trouble getting things done with the collision place that repaired my car. I called Mojda to let her know what happen to my car and how I was having trouble with the collision place. Mojda and her team went to work. They did whatever it took to make sure I was taken care of. I'm grateful for them helping me out and getting me and my A7 back on the road. More
by Kp11ex
Employees Worked With
Mojda Abdulrashid
May 13, 2016
Superb Service! I want to thank Ariel Esparza for helping our family get set up in our new 2017 Q7; especially for being patient with us (my wife mostly) when we were I want to thank Ariel Esparza for helping our family get set up in our new 2017 Q7; especially for being patient with us (my wife mostly) when we were on the fence and for not forcing us into a new car sooner than we were ready. The entire experience with him was first class and the professionalism and knowledge was exceptional. We are so excited and happy with our decision and working with him was a pleasure. Rick Cavender has an amazing team on is side and it's very evident that they live up to the "Confidence is Cavender" motto! The Q7 is amazing! Thank you - Ray Family More
by DarkKnte
Employees Worked With
Anthony B., Rick Cavender, Ariel Esparza
May 10, 2016
Friendly staff focused on customer satisfaction. Thanks Ca Thanks Jorge and Daniel. You guys did a great job! You made our new car purchase easy & fun. We appreciate the great care we received. I absolutely l Thanks Jorge and Daniel. You guys did a great job! You made our new car purchase easy & fun. We appreciate the great care we received. I absolutely love my new Q7. It was a pleasure doing business with you. More
by Kwe731
Employees Worked With
Daniel Ramirez & Jorge Godinez
