Audi Dominion

Outstanding Service Manager & Exceptional Customer Service Kyle Evans (Service Manager) is definitely an asset to the Service Department. His professionalism, attention to detail and handing matters in such a Kyle Evans (Service Manager) is definitely an asset to the Service Department. His professionalism, attention to detail and handing matters in such a timely manner is what differentiates this service department from others I have dealt with. Helping customers efficiently and making sure they are satisfied is his number one goal and it shows! Thank-you for helping me once again! More

Long time in shop, questionable results I took my certified pre-owed Q5 to the Service Department twice in the first 3 weeks of ownership. Once to check out a vibration in the sunroof and t I took my certified pre-owed Q5 to the Service Department twice in the first 3 weeks of ownership. Once to check out a vibration in the sunroof and the second time to add a protective film and re-examine the sunroof (because it wasn't fixed the first time). It was in the shop for 13 calendar days total. Sunroof was a broken clip (1 hour to fix?) and the protective film covered a small portion of the front of the car. I was told it would cover the sides and protect from door dings. In any case, 13 days for a few hours of work is very dismal service. I had a loaner car so not that big of a deal, but I had to begin a countdown with the Service Department because I needed my car for a driving trip. I stopped by daily to say "3 days until I come get my car," 2 days until I come get my car," etc. I had to tell them I was going to drive my car out of the dealership on a specific day whether or not it was ready, and I truly believe that was the only thing that got it done. Will definitely be following up again with the dealership on the protective film. Based on the price and the small area covered I thought it should at least be made of 24 kt gold. More

Old School Sales Strategy What happens when your wife dives from Austin to buy an Audi and shows up at this dealership? The answer is disrespect and not even a price because s What happens when your wife dives from Austin to buy an Audi and shows up at this dealership? The answer is disrespect and not even a price because she needs to bring her husband in. The rest of the answer, she drives across the street and buys a BMW and pays cash. Thanks to this Audi dealership, we are now a BMW family. Shop here at your risk and peril. The Husband More

Clarity and professional I absolutely appreciate the personal attention and professionalism of my service advisor, Marcos Garces-Trejo. He was helpful throughout the process o I absolutely appreciate the personal attention and professionalism of my service advisor, Marcos Garces-Trejo. He was helpful throughout the process of my vehicle’s servicing. More

Exceptional service dept I worked with Tanner to have my vehicle tinted and install paint protection. He was very accommodating and communicated every bit of the way as well I worked with Tanner to have my vehicle tinted and install paint protection. He was very accommodating and communicated every bit of the way as well as securing a loaner for me to drive around town while my car was in the shop. Super nice and professional, would love to work with him again. More

Excellent Service experience - Outstanding Service Advisor Nick Jones (Assistant Service Manager) at Audi Dominion Service is definitely an asset to the organization! He is experienced, very helpful and provid Nick Jones (Assistant Service Manager) at Audi Dominion Service is definitely an asset to the organization! He is experienced, very helpful and provides top-notch customer service. He has more than once, gone beyond the call of duty! This is my first experience with a high-end dealership other than Mercedes-Benz dealerships. I was pleasantly surprised and very pleased to find a service advisor, such as Nick at Audi Dominion, who is on par with the very best service advisor I have dealt with at other dealerships in the past. being one of those types that likes to work with the same service advisor, for as long as I own an Audi Nick Jones is the man!! More

James in Service is the Best!! I had purchased a certified Audi from a different dealer outside of Texas. It had unexpected amounts of wear to the brakes. Even though it was not J I had purchased a certified Audi from a different dealer outside of Texas. It had unexpected amounts of wear to the brakes. Even though it was not James or Cavender’s fault, they stood by me and James got Audi corporate to cover the (expensive) brake replacement. No matter what you can trust James in service to make you happy you bought an Audi!! Best dealer experience I have had. More

Outstanding Employee My go to person at Cavendar is Mojda! If I have any problems with my Audi, she can and does provide a solution to my problem. She always keeps me in My go to person at Cavendar is Mojda! If I have any problems with my Audi, she can and does provide a solution to my problem. She always keeps me informed and goes the extra mike to provide the BEST customer service I have ever received. She even put me in contact with the salesman that sold me my new Audi! I will continue to purchase Audis and have them serviced by you as long as I deal with employees that providethe the quality customer service that Mojda does everytime I am at the dealership!! More

James is the BEST James at Cavendar Audi service is the very BEST! He is always so very helpful, professional and friendly. He makes the experience a pleasure always! James at Cavendar Audi service is the very BEST! He is always so very helpful, professional and friendly. He makes the experience a pleasure always! More

WOW Customer Experience Special thanks to Customer Service Representative Mojda Abdulrashid who gave us 'above excellent' tire service on our Audi Q7. And especially, in a ti Special thanks to Customer Service Representative Mojda Abdulrashid who gave us 'above excellent' tire service on our Audi Q7. And especially, in a timely manner. She exemplifies what Audi Dominion truly represents. Crème de la Crème. She is someone to rely on. Looking for an employee to go above and beyond the call of duty? She is the one! Truly, she is a standard bearer. More