Audi Charlotte

Welcoming, professional, excellent customer service Salesperson and other staff very polite. My salesperson was very polite, informative and ensured we understood every aspect of the sales process. He m Salesperson and other staff very polite. My salesperson was very polite, informative and ensured we understood every aspect of the sales process. He made us feel very comfortable and gave excellent instructions on operation on this high tech vehicle! More

Great experience with Audi and Joel! We bought our 2017 Q7 2 weeks ago and are so thrilled with our purchase! My fiancé and I looked at several luxury SUVs before narrowing it down to th We bought our 2017 Q7 2 weeks ago and are so thrilled with our purchase! My fiancé and I looked at several luxury SUVs before narrowing it down to the Audi Q7 and Range Rover SE. I'll be honest and say that Joel was a big factor for choosing the Audi! Over the course of several months we visited the dealership a few times for test drives, including Joel arranging a day for me to test drive the car for several hours at my own leisure. He was also very responsive via email and perhaps best of all, he was never pushy when we were taking awhile to make our decision. I'd highly recommend him to anyone looking for an Audi! As far as the dealership itself goes, customer service with everyone we dealt with was second to none. The place has an air of luxury without being pretentious. Great snack and drink choice too! More

Great service and experience Walter was my sales professional. He did an amazing job making sure I felt my new A5 sportback was the car for me. From walking me through the feature Walter was my sales professional. He did an amazing job making sure I felt my new A5 sportback was the car for me. From walking me through the features, to showing me all parts my my purchase. I will always go through him for my purchases. World class service More

Exceptional Ambassador for Audi! We are prior Audi owners, unfortunately whike we loved the car, we had a horrible experience with the dealership in Columbia SC. Their service was unp We are prior Audi owners, unfortunately whike we loved the car, we had a horrible experience with the dealership in Columbia SC. Their service was unprofessional and misleading. In light of that, we were reluctant to visit an Audi dealership again, regardless of how much we enjoyed our Audi. Fast forward to the present. We have been in the market for a new luxury SUV, and have visited various dealerships to include Land Rover, BMW, and Lexus. While celebrating our sons birthday in Charlotte, we decided to stop by and look at the Q5. So glad we did. We met Natalya Depasse. We told her what we were interested in and she helped us come up with the packages we desired. My husband explained to her he was awaiting a job offer overseas and that we couldn't commit to anything until we knew what would happen with that offer. Regardless, she continued working with us knowing there a possibility we may not be able to make a purchase. He demeanor never changed. She allowed us the opportunity to fall back in love with Audi again. Unfortunately for Natalya, my husband received the job overseas so we decided to wait as we did not want to ship two vehicles. If not for that, we would have purchased a Q5 from her. Thanks to Natalya Depasse, she was able to bring two very disgruntled customers back to Audi. Though we won't be able to purchase one in the US, we will become proud Audi owners again. We appreciate all Natalya did for us and wish the very best for her and her future at Audi. More

Great Experience I was interested in driving a new Audi A5 but know that I will not be purchasing in the next six months. I called ahead because I know that can be a t I was interested in driving a new Audi A5 but know that I will not be purchasing in the next six months. I called ahead because I know that can be a turnoff to many salespeople but upon arrival at the showroom I found it to be quite comfortable and the salesperson I made the appointment with was lined up and ready to go. It was a very enjoyable visit and one that I will make again when it is time to purchase a new vehicle. More

Purchase Review Was unfortunate enough to quickly (within 3 months) have to return & purchase another new vehicle following an accident where the first was "totaled". Was unfortunate enough to quickly (within 3 months) have to return & purchase another new vehicle following an accident where the first was "totaled". Everyone I worked with went out of their way to make the process as efficient & smooth and Pleasant!! as possible! MANY thanks AUDI of Charlotte:) More

Great experience at Audi if Charlotte! Thankful for Erlan's patience and knowledge with no pressure. Marcus was also very patient and friendly! We love our car! :) at Audi if Charlotte! Thankful for Erlan's patience and knowledge with no pressure. Marcus was also very patient and friendly! We love our car! :) More

Great Sales Rep/Dealership/Car Wanted to buy a new 2018 Audi Sportback as soon as they were available. Went to the Dealership and met Rich Gouhin about a month prior to this model Wanted to buy a new 2018 Audi Sportback as soon as they were available. Went to the Dealership and met Rich Gouhin about a month prior to this model getting to the US. Rich was outstanding from day one! They got in a black teaser model but my wife didn't like the color. She wanted white with a whole bunch of options. Gave the specific build to Rich, we agreed on price and he found the car! The other dealer wouldn't give it up and Rich knew we wanted to have it for our vacation to the beach by Friday, 5/5. Rich found another exact match a further away but had it to Audi of Charlotte ready to pick up that Friday. Rich was professional and knowledgeable and easy to work with. More importantly, he was determined to have the car my wife wanted there and on time. He went above and beyond to make that happen! Would like to say "Thank You" to Rich for making this such a great experience! More

Knowledgeable sales representative Our sales representative had a strong knowledge base of the car and its features. She did a great job showing us around the car and how it all worked. Our sales representative had a strong knowledge base of the car and its features. She did a great job showing us around the car and how it all worked. She was thorough and pleasant to work with during all aspects of the transaction. More

Great experience Greg Butler at Audi of Charlotte provided the best customer experience I have had so far when either purchasing or leasing an Audi. I know the dealers Greg Butler at Audi of Charlotte provided the best customer experience I have had so far when either purchasing or leasing an Audi. I know the dealership well and staff is extremely pleasant and professional. I recommend visiting this store when buying from the best automaker there is. More