Audi Charlotte

Left feeling like “a number” While I love my new Q7, dealing with finance/management was painful when selecting the extended warranties. They just don’t make it easy for a non-car While I love my new Q7, dealing with finance/management was painful when selecting the extended warranties. They just don’t make it easy for a non-car guy like me to digest the numbers. Consequently, I spent nearly 2 hours having to ask questions. Of course, they could do the customer-friendly thing and have a comparison sheet with assumptions and averages of past “fail” stats for parts with expected repair costs, but they don’t. They would rather make it an opaque process and take your money. I cannot begin to describe the ill-will I felt after having paid cash for the model. You’d expect them to want to make me feel good. Especially as I’m in the market for another car. Icing on the cake was that I called to arrange the car pick up and a review with the technician. The manager Marcus told me “No problem, we’ll be here until 8pm.” I rearranged my schedule and travelled over an hour to get there only to find the technician had left. The manager didn’t even have he integrity to come out and say he was sorry. I tried to walk back to his office to talk with him but 2 cronies cut me off. “He’s with a client”. The guy has a glass office! I saw he was not with a client. He wasn’t even in the phone. (And for the record he never called me back to say sorry or even make sure my pick up went okay.) I gave him 2 stars below, not 1, because after selecting the warranties I wanted I asked him “please don’t rip my head off with these fees” and he gave me what seemed to be a reasonable discounts, (although the final cost of the warranties were still close to 15% more than the actual cost of the car.) The dealership’s saving grace was that a young salesman named Malik Campbell offered to take me through the car to explain its features. He made it clear he was not the technician, but honestly, he did a great job of simply and patiently taking me through all of the beautiful features and innovations of the Q7. I warn you, he looks young, but Malik is a smart guy, well-balanced and full of integrity and good intent. He’s got a bright future ahead of him. I should also put in a good word for Greg Butler who sold me the car. He was easy to deal with and knew his car data well. He was not able to be in the dealership when picked up the car, which is why I had the opportunity to meet Malik. Greg later called to offer to set me up with the technician at a later point in time. I will definitely take him up on this. The title of my review is because Greg had told me that one of the reasons I should go with his dealership is that you’re a person here. A name. Not a number, like some of the bigger dealerships in town will make you feel. Ironically, the way I was treated when I went to pick up my car made me feel like a number. Like a sucker who shelled out 80+k for a car and warranties in cash and was then being dodged now they had my money. The question “would you recommend the dealership?” Is a yes/no question. I would have appreciated a “pass” or “no comment” option. I put “yes” because 2 good people were apart of my experience and I would not choose to do anything to steer business away from them. More

Smooth Experience We had a great experience working with Greg. He listened to what our needs were and we didn't feel as though we were being pressured into any feature We had a great experience working with Greg. He listened to what our needs were and we didn't feel as though we were being pressured into any features that we didn't need. More

great servicw Service from sales man Rich and Leasing manager Marcus were excellent. THe entire process was very professional. The sales rep was extremely knowled Service from sales man Rich and Leasing manager Marcus were excellent. THe entire process was very professional. The sales rep was extremely knowledgeable and acted as a true consultant. The financial representative represented Audi at a very high level. Intelligent, knowledgeable and was not pushy regarding his agenda. Over all I was very satisfied and love, love my S5. If the level of service can be repeated I will be an Audi customer for a long time. This is my fourth Audi but my first in about 12 years. More

Awesome customer service! I wanted to say that Max, Patrick and Daniel were awesome to work with! I ended up purchasing the car online because I didn't want to wait for a buil I wanted to say that Max, Patrick and Daniel were awesome to work with! I ended up purchasing the car online because I didn't want to wait for a build and they still take care of you like you purchased from them. Great organization Audi of Charlotte! More

Audi of Charlotte was Great! Richard, Daniel and Marcus were Truly Great!!! They answered all of my questions and helped in every way possible - can't Thank all of them enough!! Richard, Daniel and Marcus were Truly Great!!! They answered all of my questions and helped in every way possible - can't Thank all of them enough!! More

Enjoyment of buying new Audi !!! Absolutely awesome experience with Walter Shelton purchasing new Audi A4 Quattro!!!) Enjoyed learning about Audi performance, stylish exterior and ni Absolutely awesome experience with Walter Shelton purchasing new Audi A4 Quattro!!!) Enjoyed learning about Audi performance, stylish exterior and nice features of interior. Walter is very friendly and easy going person to do business with, no pushing into sales, everything just went very smooth! Thanks to him I got the car I really like! Thank you very much!!! More

Camry After spending months on car guru searching for a Camry for my daughter I found it at Audi of clt. The car. The price. The miles were perfect. Max ha After spending months on car guru searching for a Camry for my daughter I found it at Audi of clt. The car. The price. The miles were perfect. Max handled everything. More

Best customer care Max and Audi of Charlotte made me feel like family right from the moment I stepped in the door. There was no pressure to buy and everything was on t Max and Audi of Charlotte made me feel like family right from the moment I stepped in the door. There was no pressure to buy and everything was on the up and up with the car we purchased. We will be back More

Best Car Buying Experience Due to my career in sales, I have purchased at least 12- 15 cars throughout the years. The experience I had with Audi was the best I have ever encount Due to my career in sales, I have purchased at least 12- 15 cars throughout the years. The experience I had with Audi was the best I have ever encountered. This is my first Audi and would highly recommend this car as well as the dealership. Thank you for a great experience More

Great dealership Highly recommend Audi of Charlotte. Very friendly. Great inventory of new and used. Showroom is very nice. Malik was great to work with. We will be ba Highly recommend Audi of Charlotte. Very friendly. Great inventory of new and used. Showroom is very nice. Malik was great to work with. We will be back. More