Audi Charlotte

Diesel fuel pump failure Out car had a catastrophic high pressure fuel pump failure three hours from our destination from Washington, PA to our home in Pawleys Island , South Out car had a catastrophic high pressure fuel pump failure three hours from our destination from Washington, PA to our home in Pawleys Island , South Carolina. We had the vehicle towed to Audi of Charlotte. A courtesy car was provided and we asked that our car be ready in two weeks on our return back to Washington, PA. Several calls before our departure, we were assured that our vehicle woud be ready. We ended up waiting for three hours after our pick up time. We did make it home but the next day the check engine light came on. Three days later, we picked up the car with an explanation hat the computer was not set properly. Three days later the Add blue pump failed. Another trip to the dealer. We finally traded it in on a Dodge Durango Citadel. I had hoped to buy an Audi for the long term because of the supposedly excellent engineering but this vehicle was disappointing. More

Walter is Amazing! Walter made my Audi experience so special and memorable! He was always available by text or phone or email at all times and out all hours of the day Walter made my Audi experience so special and memorable! He was always available by text or phone or email at all times and out all hours of the day or night! I remember texting him once freaking out that I was going to go above my mileage for my lease and he quickly calmed me down and made me feel at ease. I would 100% recommend Audi of Charlotte, but more importantly I would recommend Walter as a superb salesman, a kind and generous friend and a joy to be around. I will never delete his phone number from my phone :-) Thank you so much Walter! More

Brought in for brakes and was told they could not fix them Why did I drive out there just to be told they couldn't fix my brakes from squeaking on my new Q-7 ? Still squeaking. Why did I drive out there just to be told they couldn't fix my brakes from squeaking on my new Q-7 ? Still squeaking. More

Very pleasant This is the first Audi I have owned. I have owned lexus' volvos, mercedes, and volkswagens prior to the Audi. In the past, if given the opportunit This is the first Audi I have owned. I have owned lexus' volvos, mercedes, and volkswagens prior to the Audi. In the past, if given the opportunity to drop off my car and take a loaner that is what I have always done. Not so with the Audi, although this was my first service and it took about an hour. The waiting area is clean and comfortable and the staff was excellent. More

Best care for my Audi When I need service, i can call my service advisor, Bill Atkins. He is very helpful scheduling my appointment, following through that the service is d When I need service, i can call my service advisor, Bill Atkins. He is very helpful scheduling my appointment, following through that the service is done in a timely manner and just generally making it a very good experience. My 2012 Q5 is still in great condition because of the great service at the dealership. Thank you. More

Courteous and timely Courteous service department and work is done in a timely manner . A nice loaner car is always available . The staff makes servicing your car a painle Courteous service department and work is done in a timely manner . A nice loaner car is always available . The staff makes servicing your car a painless process . More

Great I had recently had my windshield replaced and it needed to be recalibrated. I was there a little longer than I expected to be but all is good. Bill I had recently had my windshield replaced and it needed to be recalibrated. I was there a little longer than I expected to be but all is good. Bill is great! More

Excellent experience as always I've been taking my A6 to this dealership for service since I bought it back in 2012. I have consistently used this dealership for service due to the I've been taking my A6 to this dealership for service since I bought it back in 2012. I have consistently used this dealership for service due to the overall quality of the experience and the level of trust I have in these folks. My experience w/other brands and locations pales in comparison. Bill has been excellent to work with over the years! More

Happy customer I was having an issue with tire pressure so I stopped by Audi service to make an appointment to come back another day. Bill offered to take a look at I was having an issue with tire pressure so I stopped by Audi service to make an appointment to come back another day. Bill offered to take a look at my tire and he immediately found a nail in it, took it right in to repair it on the spot. The service department is usually very friendly, flexible and accommodating but Bill saved the day for me today! More

Amazing Service If you want class, luxury, great service, and a friendly and relaxed atmosphere then this is the place to go. Last couple of times I have gone to serv If you want class, luxury, great service, and a friendly and relaxed atmosphere then this is the place to go. Last couple of times I have gone to service my Audi Q7 I have dealt with Bill. He has always been very helpful and has gone above and beyond to meet my needs. You will certainly feel you are being well taken care off. I definitely recommend this dealer and if you have the chance ask for Bill Atkins. More