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Audi Charlotte

Matthews, NC

Overview
Employees
Reviews
Vehicles
4.2
1,137 Reviews
Thank you for considering us for your automotive needs. We sell the exciting new Audi models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you. Browse the Audi Charlotte new and used car inventory online, submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, Audi auto parts, or Audi repair and service, by using our contact form or by calling the number above. The Audi Charlotte Car Finder form is a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new Audi and used car dealership is located at 9300 E. Independence Blvd, Matthews, NC. We have served customers from Matthews, Concord NC, Rock Hill SC, Fort Mill SC and all over the greater Charlotte Metro area.
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9300 E Independence Blvd

Matthews, NC

28105

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Showing 1,137 reviews

July 28, 2018

A great experience! Tobias Hengge made this a wonderful car buying experience. He was extremely personable and very attentive to our wants and needs, He made the purchas More

by Smohanan
Recommend Dealer
Yes
Employees Worked With
Tobias Hengge
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July 27, 2018

Second great experience I had purchased a Certified Used Audi Q5 in 2016. I enjoyed my experience with Audi of Charlotte and the service I received during the time I owned t More

by Richard G.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peppi Bonocore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Gouhin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Andes
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July 25, 2018

Great service before and after the purchase I have a years long buying relationship with Greg Butler and this is the third vehicle I've purchased through him. He is honest, sincere and diligent. More

by Vduniec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenn Hooker
Other Employees : Greg Butler
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July 25, 2018

125K service Audi Of Charlotte is always so professional and accommodating. Only place my A7 will Be serviced. Charles goes above and beyond expectations each vi More

by 702birth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Hinshaw
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July 24, 2018

Q5 Test Drive I went on a weekend to check out the 2018 Q5. I dealt with Max who was very helpful and really understood what features I valued in a car. The staff a More

by PaulBlack
Recommend Dealer
Yes
Employees Worked With
Patrick "MAX" Montoya
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July 24, 2018

Flexible and responsive I called Audi on Friday morning and talked to Max about the Q5. We set up an appointment that afternoon to test drive the car and he was very profess More

by KJS
Recommend Dealer
Yes
Employees Worked With
Patrick "MAX" Montoya
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July 23, 2018

"Waste of MY time" I had gone in to buy a car for my mother as a surprise birthday gift and asked to speak with a sales representative. After waiting for a couple minute More

by Ruben
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick "MAX" Montoya
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Aug 01, 2018 -

Audi Charlotte responded

Mr. Rueben, We are sorry to see this response from you, after visiting Audi of Charlotte. We know you were a referral from your friend who tried to by a car from us and then backed out of his purchase. I have to disagree with some of your statements, because I was there at the key track machine listening and watching the whole conversation...I was the 6ft 3 gentleman standing next to Max....I do not know where you got all this interpretation from, because Max never said such a thing. It was a very stormy day outside in the rain. and respectfully I do not want my associates going out in a storm to take a car out for a test drive for anyone (Our Company Policy). as you may not know> You also have the right to select which dealer you would like to do business with, when and where...…..I want you to know we don't waste our customers time, and we expect our time not to be wasted either...Your comments are very disturbing, since there is fabrication here, you didn't buy a car here, you were researching for another person who was going to buy a car a few months down the road...So saying that Max was wasting your time, is just not true...…..you were given all the information you asked for printed out, there is complete transparency, but I can assure you, our practices to our guests is no where near, how you defined the language, Max supposedly said, it just is not true... If you like to further discuss this, I am here all the time and will be happy to go over any of your concerns. Our job is to give you all the information your require to make your best buying decision, so we don't short cut here at Audi of Charlotte, just read the other 989 in all social platform reviews we have received from out customers that bought and service cars from us......Good luck in your purchase and thank you for the opportunity, sorry it didn't work out for you...………. Respectfully Jim Mangano General Manager Audi of Charlotte

Aug 02, 2018 -

Ruben responded

Jimmy, Let me clear up some confusion for you, to begin, I was not a referral. I was actually the person who originally referred my family member to Audi Of Charlotte. The person in context was not a "friend". They backed out of the deal because Hendrick Audi of Northlake was offering a more appealing deal to the vehicle in question and to be frank they also had better customer service. To address your other concern, I don't recall any staff member near the key tracking machine in the time frame of Mr.Montoya's presence, but again I may be wrong. I could only imagine that a medium-end dealership would also have some sort of security camera pointed towards that said machine that stores the keys to thousands of dollars worth of inventory. I would also assume that a General Manager of your status would introduce himself to clients. Next, I never asked for a test drive nor did I infer a test drive. It would be foolish to test drive a car that isn't titled to your name in rainy weather. That is one thing, but to deny any client a simple walk around the vehicle because it was sprinkling outside? and just to confirm we arrived July 23, 2018 at 10:52AM (Dashcam evidence will be provided upon request), The weather conditions for that specific time frame were the following: Temp: 73F, Humidity: 94.12, Wind speed: 6mph Direction N, Precip/Rain Total: 0.02in (http://w1.weather.gov/data/obhistory). That fact that a general manager would ever reply with "we expect our time not to be wasted either" speaks on behalf of how the entire Audi of Charlotte treats their customers. Leadership with that kind of mentality and behavior truly reveals the dealership's agenda. I digress. There was no fabrication nor misinterpretation nor exaggeration. My comments are disturbing in your eyes because they display the truth that hurts your business. I understand that its your job to minimize and suppress the dealership's negative reputation it has developed over the years but to call a potential client a fabulist because they wrote a truthful review is pitiful and unprofessional beyond comparison. As a matter of fact I am profoundly confused how you can confirm that I was "researching for another person" when I clearly stated to Mr.Montoya that I was intending to purchase a vehicle as a gift for another family member this week. Audi of Charlotte's customer service practice is horrible and should be by no means, praised upon. You stated to just read the other excellent "989 social platform reviews", I do not wish to read the curated reviews that are rewarded from a paid membership. I can elaborate more and help shed some insight on how social media reviews are orchestrated but I will leave that to readers. Of course Mr.Montoya is going to say "it's just not true", his job is on the line and I would have also denied, Mr. Montoya was just not expecting for someone to write a review explicitly detailing the ordeal. We were not treaty equally and respectfully. I would gladly accept an appointment to speak with you in person. Respectfully Ruben

July 23, 2018

Great buying experience I bought a 2018 RS5 from Rich Gouhin and it could not have gone smoother. He made it very straight forward and convenient and I would like to give him More

by busman321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peppi Bonocore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Gouhin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 22, 2018

Audi of Charlotte experience Jimmy was very pleasant to work with. He was very knowledgeable about the cars features and there were no high pressure sales tactics. I would work wi More

by Happy shopper
Recommend Dealer
Yes
Employees Worked With
Jimmy Barrett
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July 19, 2018

Honest, professional, and straight to the point!! Rich is so down to earth, not pushy and is a straight shooter. Best car buying experience I've ever had! I would highly recommend you only deal with t More

by oueinir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Gouhin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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