
Audi Charlotte
Matthews, NC
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,139 reviews
Excellent experience Our salesperson, Richard Gouhin, was as pleasant and professional as I have ever experienced in any situation buying anything. His knowledge of the ca Our salesperson, Richard Gouhin, was as pleasant and professional as I have ever experienced in any situation buying anything. His knowledge of the car that we ended up buying, a Q5, was evident from the first. He quickly sat with us in the showroom car and gave us the bigger picture. He honed into what we cared about, showed interest in our concerns and experiences, and talked to us about our price range without any unnecessary questions, We took a great test drive where he began to unfold all of the features of the car. He was polite, interested and went beyond our expectations for the time we took to take it all in. He was pleasant and accepting when we left to look at another brand of car to compare. Richard is a wonderful salesperson and person. He used personal experiences to help us understand how much we would love the car. We were impressed and were assured that our relationship would continue as we enjoyed our new car. Thank you, Mary Davis Smart More
Delighted customer - Walter, you are the man!!! Clear demonstration of the vehicle - features, driving dynamics and great customer focus before, during and after the sale when I visit the showroom. Clear demonstration of the vehicle - features, driving dynamics and great customer focus before, during and after the sale when I visit the showroom. Of course not to mention great offer from the dealership as well. Cheers and will recommend this dealership to others. More
A great experience! Tobias Hengge made this a wonderful car buying experience. He was extremely personable and very attentive to our wants and needs, He made the purchas Tobias Hengge made this a wonderful car buying experience. He was extremely personable and very attentive to our wants and needs, He made the purchase stress-free and continued to follow up after the sale to ensure that we were satisfied. We have experienced multiple Audi dealerships in the greater Charlotte area and Tobias is the only representative we would endorse. More
Second great experience I had purchased a Certified Used Audi Q5 in 2016. I enjoyed my experience with Audi of Charlotte and the service I received during the time I owned t I had purchased a Certified Used Audi Q5 in 2016. I enjoyed my experience with Audi of Charlotte and the service I received during the time I owned that car. When I decided to upgrade to the Q7, there wasn't a doubt in my mind where I was going. Richard Gouhin was my salesperson and he made the experience a pleasure. (buying/leasing a car isn't my favorite thing to do). I had also worked with Peppi and Kyle before so I was quite comfortable in doing so again. Great dealership all the way around! More
Great service before and after the purchase I have a years long buying relationship with Greg Butler and this is the third vehicle I've purchased through him. He is honest, sincere and diligent. I have a years long buying relationship with Greg Butler and this is the third vehicle I've purchased through him. He is honest, sincere and diligent. The personnel in the service department are courteous and professional. I highly recommend visiting this dealership if you are in the market for a new automobile. More
125K service Audi Of Charlotte is always so professional and accommodating. Only place my A7 will Be serviced. Charles goes above and beyond expectations each vi Audi Of Charlotte is always so professional and accommodating. Only place my A7 will Be serviced. Charles goes above and beyond expectations each visit. All concerns are addressed during my visits. More
Q5 Test Drive I went on a weekend to check out the 2018 Q5. I dealt with Max who was very helpful and really understood what features I valued in a car. The staff a I went on a weekend to check out the 2018 Q5. I dealt with Max who was very helpful and really understood what features I valued in a car. The staff as a whole was very friendly. Another employee even took time to discuss some of the finer points of the stereo system. More
Flexible and responsive I called Audi on Friday morning and talked to Max about the Q5. We set up an appointment that afternoon to test drive the car and he was very profess I called Audi on Friday morning and talked to Max about the Q5. We set up an appointment that afternoon to test drive the car and he was very professional and low key. I would recommend him to friends interested in purchasing an Audi. More
Great buying experience I bought a 2018 RS5 from Rich Gouhin and it could not have gone smoother. He made it very straight forward and convenient and I would like to give him I bought a 2018 RS5 from Rich Gouhin and it could not have gone smoother. He made it very straight forward and convenient and I would like to give him my highest recommendation. He was a pleasure to work with and I look forward to dealing with him in the future. Peppi Bonocore took care of the financial side of things and did a fantastic job also. Overall a well run , efficient dealership and a pleasure to work with. More
"Waste of MY time" I had gone in to buy a car for my mother as a surprise birthday gift and asked to speak with a sales representative. After waiting for a couple minute I had gone in to buy a car for my mother as a surprise birthday gift and asked to speak with a sales representative. After waiting for a couple minutes, Patrick Montoya introduced himself to me and we began to discuss details on leasing a new Audi. After calculating some numbers and seeing some pictures online, I had asked if it were possible to view the car in person since nobody makes such a large purchase without seeing the product beforehand. He immediately shut down my request by making an ill-mannered response, stating "I don't feel like going outside, it's too nasty out there" unnecessarily adding that he was for sure not going to go on a test drive since the roads were wet, even though that was not one of our requests. I proceeded to ask Patrick Montoya to just view the vehicle myself since he was not willing to give me his time of day. He stood up, walked over to the key kiosk to look for it and told me that the car was checked out (which I doubt he actually checked since he was already not willing to show me the car). Patrick Montoya added "Since your mother is not here I don't want to go see the car, it's just a waste of time". At this point I just wanted the official quote sheet that has all the payments laid out. When I asked for it he said "no, just take this" and handed me his sloppy handwritten calculations which were hard to follow. So I again asked him if he could please print out an official Audi quote sheet so that I would have a clear understanding of all the payments. He said ok fine, stood up, printed it out, and gave it to me. We said thank you, shook hands and left. I have never in my life experienced the worst customer service until now, I have never written a single review nor have I ever felt the need to complain till this point. More