Audi Charlotte

Max gives his Max I had never before purchased an Audi. My family was firmly in the Lexus camp with all five aboard. However, my daughter talked up the Q7 (that was o I had never before purchased an Audi. My family was firmly in the Lexus camp with all five aboard. However, my daughter talked up the Q7 (that was out of her budget) and when looking for a large new SUV went tot Audi Charlotte to see the car. In addition a close friend shopped all the cars and recommended the Q7. The car drove well and had more features than I could ever use, but had the perquisite safely features that I did not have on my older car. Things like lane assist are for everyone, not just older drivers like myself. Max was helpful without being pushy, and many times said he would rather have a pleased customer than pressured sale. We got the car and Max treated us with respect. In fact, my daughter liked it so much that we traded her for her older Lexus. You cannot go wrong with Max. He gives maximum energy and thought into the customer needs. And he promised to be the point man for any service requests. More

Poor communication and sub par expereince I decided to review this dealership due to especially poor communication by Erika Gillard their internet sales manager. I had expressed interest in th I decided to review this dealership due to especially poor communication by Erika Gillard their internet sales manager. I had expressed interest in their Audi A5 sportsback but after the initial quote there was no further communication by Erica. I had mentioned what time I was going to stop by on Saturday August 4th but she did not respond or told me which sales manager would I be dealing with. We went anyways and Jimmy Barnett was the sales contact we dealt with.He met us at the door so we didn't really had any choice. I was hoping to deal with someone experienced such as Max along with Erika and felt like we were handed off and was such a downer from the get go. Jimmy being very new does not see to have any leverage regards to pricing negotiations and had to run every numbers by his manager. This dealership seemed very busy and short with us, so after just one exchange of prices, we were told that they cannot go any lower than 5 % MSRP. They just does not seemed to be too keen or willing to work with the customers. I would not recommend this dealership to anyone, for their lack of communication, unfriendly service More

Fantastic customer care! My husband and I were car shopping and he suggested we look at Audi. I wasn't sure about it, but from the minute we walked in, we were treated with gr My husband and I were car shopping and he suggested we look at Audi. I wasn't sure about it, but from the minute we walked in, we were treated with great care. Our Brand Specialist, Rich, was very knowledgeable on the vehicles we test drove and answered all our questions. After coming from another dealership where we had an awful experience, this was a breath of fresh air! We didn't make a decision that day, but no other dealership was able to match the experience we had at Audi. It definitely wasn't the cheapest option, but Rich made us confident that we were making the right decision. When I went in to fill out the final paperwork, everyone in the process was fantastic-- from the finance guy to the tech guy! We would definitely recommend Audi of Charlotte! More

Great personal sevice The staff was attentive, friendly, and looked out to meet personal needs in addition to the desire for a car. Tobias, our sales rep was knowledgeable The staff was attentive, friendly, and looked out to meet personal needs in addition to the desire for a car. Tobias, our sales rep was knowledgeable and showed interest in us as more than customers. They were prompt in addressing issues with our vehicle that needed attention. Tobias taught us how to operate the car and especially the infotainment and navigation system. He helped us sync our iPhone as well. He did a great job. I hope you get him as a sales rep! More

excellent service department one year ago 2017, I purchased a Q-3 at Audi of Charlotte, this August 2018 I hit a large rock and blew out my tire and damaged the wheel rim, I br one year ago 2017, I purchased a Q-3 at Audi of Charlotte, this August 2018 I hit a large rock and blew out my tire and damaged the wheel rim, I brought the car to the service dept. at Audi of Charlotte, the service consultant Bill Atkins took care of everything needed to repair my car and save me hundreds in unnecessary repair costs, I trust this dealer ship for my future repairs and I am extremely thankful for bill and his honest and caring effort to repair my car. I am very happy with my experiences at Audi of Charlotte. Sincerely Koral Flanagan More

Great experience! I had a great experience purchasing a Q7 from these guys. My salesman, Patrick “Max” Montoya was really personable and I never felt pushed to buy. He I had a great experience purchasing a Q7 from these guys. My salesman, Patrick “Max” Montoya was really personable and I never felt pushed to buy. He was knowledgeable about the vehicles and worked diligently to help me find the vehicle that best suited my wife and I. Max is one of those guys that will go to bat for you and do all he can to get you the best deal possible. Max even took time in the process to just talk about life and build the relationship. Not only did we get a great deal, we also walked away very happy as the process was smooth. Their team as a whole were a pleasure to work with. Highly recommend these guys! More

Totally Awesome!! I've been looking to get into a newer model of Audi, Patrick and the rest of the team made it happens, Thanks Guys for working with me, no wonder the I've been looking to get into a newer model of Audi, Patrick and the rest of the team made it happens, Thanks Guys for working with me, no wonder the reviews are great, because the team is great!! More

Fantastic car buying experience! My brother and I work together and were looking to upgrade our company vehicles. I showed up to OK his car choice, when Rich who was helping him with My brother and I work together and were looking to upgrade our company vehicles. I showed up to OK his car choice, when Rich who was helping him with his car, showed me the same A5 sportback in my favorite color, blue. I figured a test drive wouldnt hurt so we took it for a spin. Wow, the car drove amazing and I felt no pressure from Rich, he just answered my questions and shared some cool features. Since I work in real estate sales, I enjoy a quality, no pressure sales experience. My brother and I both decided to go with the matching A5’s and Rich helped us thru the proccess. He checked in with me the next day to see how I was adapting and several more times over the next week. The whole experience has been fantastic and when we are ready to upgrade to our next Audi’s, I look forward to working with Rich from Audi Charlotte. More

Great! The visit did not start offf well with a new employee . Rich was able to help me and retain my business from other dealerships as well. He is very kno The visit did not start offf well with a new employee . Rich was able to help me and retain my business from other dealerships as well. He is very knowledgeable. That is helpful More

Enjoyable experience with patient, highly attentive advisor I enjoyed a very positive, no pressure car-buying experience with Tobias Hengge. From the beginning, Tobias was courteous, informative, and attentive. I enjoyed a very positive, no pressure car-buying experience with Tobias Hengge. From the beginning, Tobias was courteous, informative, and attentive. He patiently worked with me to identify the right color/tech specifications that I was most interested in and kept me informed during the weeklong search process. He was very responsive to my questions/needs. Overall, Tobias seemed genuinely interested in making sure I was comfortable with the process and pleased with the Q3 that I ultimately purchased. I also appreciated the thorough technology review from Kyle, who showed me all the tech details inside the car before I left the dealer. More