Audi Charlotte

Great Purchase Experience After some years as a loyal Lexus owner, I had become disillusioned with the design and technology and had decided on moving on--but where to? Turns o After some years as a loyal Lexus owner, I had become disillusioned with the design and technology and had decided on moving on--but where to? Turns out the place to be was Audi. And the Audi of Charlotte team turned out to be the best purchase experience I've ever had. From walking in the dealership, Jeisson Garzon was solicitous of my interests--in what I was interested in a new vehicle. He moved the experience along at my pace. He demonstrated a thorough knowledge of the 2019 A8, although it was his first sale of this relatively new model. After the test drive, I was going to be traveling for several days. He followed up as promised with model availability--and he only followed-up as I had agreed, not a pressure experience at all. In short, Jeisson demonstrated that the best way to get a sale is to put the buyer's interests first. While we were out for the test drive, Jeisson had my existing car appraised for trade-in value. Jeremy Scarafino handled that with ease. After returning from my business trip, I returned to the dealership with my wife. We decided on the exact car and drove away with our new car in just a couple of hours. Marcus Robbins handled the financial aspects perfectly and without pressure. And Kyle Andes ran us through all the features of the car's systems, adding to our confidence that we had made a good choice. Heartily recommend all the folks with whom we dealt. More

Outstanding Sales Rep, Experience, New Car Sales Director We had the pleasure of dealing with Jeffrey on his first day with the Charlotte dealership. Of course he was an experienced sales person, but wow!!!! We had the pleasure of dealing with Jeffrey on his first day with the Charlotte dealership. Of course he was an experienced sales person, but wow!!!!! Patient, knowledgeable, could read the things we were looking for. Just a nice guy. As we were finishing the sale Tobias (Director New Cars) got involved and was equally as impressive. He was very versed in the technical aspects of the A5, comparisons to competitive models and set a good tone and pace to the process. Surprisingly pleasant afternoon that ended up with a great new car!!!! More

Great Experience Jeisson Garzon was a great salesman to deal with. Very friendly and personable. Contacted him over the internet about a vehicle they had. Responded i Jeisson Garzon was a great salesman to deal with. Very friendly and personable. Contacted him over the internet about a vehicle they had. Responded immediately and got all the answers to my questions as soon as possible. He had everything waiting on us when we got there and helped to move the process along as quickly as he could. The whole dealership was a great experience. More

Excellent customer esrvice, thank you Jim I asked to speak with the GM but he had already left the evening. Jim call me back personally. I didn't expect this, I fully expected Jim to call the I asked to speak with the GM but he had already left the evening. Jim call me back personally. I didn't expect this, I fully expected Jim to call the next day. When he called me back, I was totally surprised because it is rare to recieve great customer service - In any industry. More

Purchased an A6 Pleasant experience from te start Jeisson was fabulous to work with. Both my wife and I really appreciated his professionalism and knowledge. Great su Pleasant experience from te start Jeisson was fabulous to work with. Both my wife and I really appreciated his professionalism and knowledge. Great surroundings as well. We felt well care for. More

Really great from start to finish The team at Audi Charlotte was really great to work with. Rich was able to fit me in quickly and coordinated the best availability by text, which was The team at Audi Charlotte was really great to work with. Rich was able to fit me in quickly and coordinated the best availability by text, which was my preference. He said me up for a test drive in a streamlined approach so that we didn’t waste time. I drove the right car on my first test drive, and it was an easy decision. Marcus was also extremely kind and approachable for me and my wife during the financial part of the conversations. I definitely recommend this team! More

Great experiance As always great customer service at Audi of Charlotte. Walter went above and beyond getting me into the vehicle I wanted and it was an easy painless As always great customer service at Audi of Charlotte. Walter went above and beyond getting me into the vehicle I wanted and it was an easy painless experiance. More

Audi Purchase Walter was professional and personable. I appreciated his attention to detail and him actively listening to where I wanted my payment to be! I will d Walter was professional and personable. I appreciated his attention to detail and him actively listening to where I wanted my payment to be! I will definitely refer him to anyone who wants to enjoy a seamless car buying experience. More

Amazing experience The stars are less for Walter.He is the most genuine person.He is the best! Lovely friendly staff .Would surely recommend Audi of Charlotte. The stars are less for Walter.He is the most genuine person.He is the best! Lovely friendly staff .Would surely recommend Audi of Charlotte. More

No worries purchase Walked into the dealership on Sunday afternoon to gather info about the cars, their utility, price, maintenance and usage. Was given the information w Walked into the dealership on Sunday afternoon to gather info about the cars, their utility, price, maintenance and usage. Was given the information with a test ride even though I was upfront stating that I won’t be purchasing any car in near future. Had multiple visits with queries which were answered to satisfaction. The fifth visit was when the car was bought with Jeisson. There was no attempt to make me rush to my decision. This is what I liked the most. Also after purchase the next day I was at dealership trying to park the car using the parking assist feature of new Audi Q7, was having trouble since wasn’t familiar with it. Even before I could ask for help, Kyle stepped forward to guide and teach me the functionality. what more could I ask for in service. More