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Audi Charlotte
Matthews, NC
1,137 Reviews
Thank you for considering us for your automotive needs. We sell the exciting new Audi models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the Audi Charlotte new and used car inventory online, submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, Audi auto parts, or Audi repair and service, by using our contact form or by calling the number above.
The Audi Charlotte Car Finder form is a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new Audi and used car dealership is located at 9300 E. Independence Blvd, Matthews, NC. We have served customers from Matthews, Concord NC, Rock Hill SC, Fort Mill SC and all over the greater Charlotte Metro area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,137 reviews
September 09, 2022
If purchased extended service contract with your new vehicle be prepared to wait three months, no return calls or follow to even get an appt for service. The contact states service to be preformed at mi vehicle be prepared to wait three months, no return calls or follow to even get an appt for service. The contact states service to be preformed at mileage mark or 1 year. why would purchase a luxury be hike and treated so poorly by their service support. Audi should embarrassed by customer and be child service performance. Great job lost a 20 year customer! More
by Lost Customer of 20 Years
Employees Worked With
Service
February 08, 2022
Overpromised and underdelivered seems to be the name of the game here. My primary concern when leasing my next vehicle was that the specs on my new SUV had to match my previous vehicle's specs, at minimum. the game here. My primary concern when leasing my next vehicle was that the specs on my new SUV had to match my previous vehicle's specs, at minimum. This concern was NOT met with my new SQ5 lease. In other words, the SQ5 contains less tech features than my old Q7. I was led to believe that the SQ5 and the Q7 were practically similar in features because my Q7 had the Premium Plus package, and the vehicle sticker on the SQ5 stated that it, too, had Premium Plus. As such, I thought the SQ5 would have the same features as my Q7, at minimum. However, this was not the case. My frustration lies in the fact that Grant (my sales advisor) openly disclosed only 1 feature not in the SQ5. I don't get why Grant didn't tell me upfront that the below features in my Q7 were not in the SQ5. I test-drove a Q5. Immediately after I test drove it, I was told it could not be sold due to a recall. I was presented with an SQ5 that cost $15k more than the Q5. First, the only feature explicitly disclosed to me regarding its presence in the Q7 and not in the SQ5 is the Audi Phone Box (wireless charging). Grant told me this is due to the chip shortage. I appreciate being told this in advance of signing the lease docs. One main feature I used on my Q7 is parallel park assist. The SQ5 does not have this feature. I was shocked to see this option was not in the SQ5 when I was driving around in Charlotte within the first day of having the vehicle. Another feature on my Q7 is traffic sign recognition. With this traffic sign recognition comes the ability to detect curves in the road and if the vehicle is on adaptive cruise control, the vehicle will automatically slow its speed. It wasn’t until AFTER I specifically emailed Daniel (sales manager) about whether the SQ5 had the traffic sign recognition that I was told this option was not available on the vehicle. The Q7 allowed the driver & front row passenger to adjust their fan speeds separately. Also, in the 2nd row, each side could adjust its temperature and fan speed accordingly. The SQ5 does not let the driver and front-row passenger adjust fan speeds separately, only the temp. In the rear, there's only 1 temperature control setting, and no fan speed adjustment (Just the standard manual vent dial). The Q7 had heated rear seats. The SQ5 does not. Additionally, the Q7 Side Assist was almost always accurate. There were very few instances when a vehicle was not detected. Often, the SQ5's Side Assist is not accurate. It lights up when it detects the highway shoulder/median. Also, there have been numerous instances where the side mirror does not light up when there is a vehicle in my blind spot. Another issue is the SQ5’s keyless entry. In the Q7, I could have my key fob buried at the bottom of my tote purse, under my laptop, water bottle, and wallet, and the vehicle could still be unlocked. In the SQ5, even when I hold the key fob directly in front of the door handle, the car will not unlock. I am not sure if a sensor or a battery needs to be replaced. Nonetheless, this has been extremely frustrating. I’ve had keyless entry in 4 different vehicles that either my father or I have owned/leased and there has never been a vehicle whose keyless entry acted as inaccurately as the SQ5’s does. Lastly, the pairing b/n my phone & the SQ5 via the myAudi app has not worked since 12/24/21. I brought the vehicle to Audi Charlotte in January, and the problem was not resolved. I have waited 4 weeks for a response from the dealer. I contacted corporate shortly after my January visit, and resolved the issue in 3 days. I was not expecting there to be such a contrast b/n my Q7 & SQ5 , especially in light of paying an extra $15k than originally anticipated, which is roughly an additional $500 in my monthly payment. It is disheartening I’m paying more than I previously was for a vehicle with less options. More
by MPillai
October 11, 2021
BUYER BEWARE**** Back in December of 2020 I purchased a brand new 2021 Audi Q5 by way of lease. Let me tell you, I could have lost my Life in this vehicle and the dealership has not been of a great deal o brand new 2021 Audi Q5 by way of lease. Let me tell you, I could have lost my Life in this vehicle and the dealership has not been of a great deal of help. Audi has wrote me twice and told me that they didn’t see any reason to buy back the vehicle after I BARELY escaped off the highway ALIVE before the car completely shut down. I have been terrified ever since to drive the vehicle on the highway although at moments I can’t avoid accessing the highway. Please read up on Audi’s before purchasing them, they have a lot of transmission and mechanical issues, although beautiful cars, they are a WASTE OF TIME AND MONEY!! This car has been in the shop 3 times since purchasing it and the GM and Service Director Kenny Blackwelder has been of NO HELP. The GM initially only want to give me back 2k of the 8k that I put down on the vehicle. Then he went up to 3k and he had the Audacity to tell me that I was trying to get the car for Free although I’d be out of an extra 5k and have been making my monthly payments. His sales manager had the nerve to tell me that I can purchase one of their used vehicles. I haven’t purchased a used vehicle in almost 10 years and if the new one isn’t working, why would I want one of their used pieces of traps?? What sense would that make? I just filed a complaint with the National Highway Safety Board and have sent them copies of all work orders and pictures of all of my issues and complaints. Audi of Charlotte is the worst!! Please avoid this dealership, there will be many more complaints coming down the pipe and I will exhaust all Avenues. Audi of Charlotte has told me to deal directly with the manufacturer they seem to want no parts of selling me a defective vehicle. They want to wash their hands clean of the issue. That’s an unethical practice. They are in the business of making money. They aren’t concerned about the safety of their customers once they make their money off of you!! More
by keyshawllms
Employees Worked With
Nancy Wagner, Kenny Blackwelder
October 03, 2021
When buying my suv. The sales Mgr. Said and I quote "I can get a refund on the maintenance agreement and I've done it before and never had a problem". I traded a 2019 Q8 for a 2020 Q8 and was reluctant to can get a refund on the maintenance agreement and I've done it before and never had a problem". I traded a 2019 Q8 for a 2020 Q8 and was reluctant to get any of the maintenance agreements, which led to his comments. Now I know it was just a ploy to get me to buy another one ... bad business practice!!! I waited for a few weeks and called him and he didn't even remember it ... I had to remind him. Which reinforced my belief it was a sales strategy on his part. I have since sent several people to BMW, BECAUSE OF IT and my experience. I'm a firm believer of being honest and straight forward and obviously he wasn't... my bad, but it won't happen again! Until this experience, I was pleased with Audi of Charlotte. My suggestion is to seek financing somewhere else and not use their's as a matter of convenience. Definitely don't trust anything the finance meager says. Their loss!!! More
by Tacoma2018TRDPro
Employees Worked With
Other Employees :
Dima, Kyle Andes, Wendy Cooper, Chris Gorczynski
May 15, 2021
Awesome leasing experience with Audi Charlotte! Can’t say enough about the wealth of experience and knowledge of Salesman, Max Montoya. I hope that he is the person I deal with as my lease expires! It feels enough about the wealth of experience and knowledge of Salesman, Max Montoya. I hope that he is the person I deal with as my lease expires! It feels great to be back in the seat of an Audi, Max was the sales person to put me there. The entire staff at Audi Charlotte were super to deal with, the dealership comes with my strongest recommendation. More
by Engldocdr
March 23, 2021
If you go to Audi Charlotte shopping for a new car ask for Karen - she's awesome! The service department drafted her to help me fix a phone issue on my new Q7- she really knows the Audi technology. Th for Karen - she's awesome! The service department drafted her to help me fix a phone issue on my new Q7- she really knows the Audi technology. Thanks Karen! More
by NikkiG
Employees Worked With
July 30, 2020
I have bought Audi’s from other dealerships in the past and have been well treated. Audi Charlotte exceeded my previous encounters. My wife and I were warmly greeted on arrival. Max Montoya was our sales r and have been well treated. Audi Charlotte exceeded my previous encounters. My wife and I were warmly greeted on arrival. Max Montoya was our sales representative and he listened to our requests and found us the car we wanted. Every step of the sale Including the business office went smoothly with no pressure tactics. I heartily recommend this dealership to anyone looking for an Audi. More
by B.G.
June 02, 2020
Just picked up my new whip from the incredible Daniel Steven at Audi Charlotte! Daniel was super genuine and helpful, and I really felt that he was there to help me find the best car match, whether at Au Steven at Audi Charlotte! Daniel was super genuine and helpful, and I really felt that he was there to help me find the best car match, whether at Audi or somewhere else. And making the choice at Audi was easy—the car is sick and Daniel and Marcus in finance were 5 star. 10/10 would recommend for quality craftsmanship and fire service. More
by Jessa984
May 26, 2020
To whom it may concern Patrick Max MA toya is one of the best salesman I've ever run across It every since the calked this dealership Everyone has been nothing but professional Thank you best salesman I've ever run across It every since the calked this dealership Everyone has been nothing but professional Thank you More
by doriskearns
Employees Worked With
Patrick Max Montoya
May 23, 2020
I was very pleased with Daniel, he made it possible for us to make a purchase. We love the Q5. Thanks a lot for all y’all did. us to make a purchase. We love the Q5. Thanks a lot for all y’all did. More
by oldschool357
Employees Worked With
Other Employees :
Martin Bradshaw, Joe DeMatteo, Wendy Cooper
