Audi Charlotte

Went in to have my front left headlight replaced (Jan 27, 2011). Dealer was timely, friendly, and helpful. They allowed me to purchase the bulb and replaced it for me on the spot. TODAY, they did an AWESO 2011). Dealer was timely, friendly, and helpful. They allowed me to purchase the bulb and replaced it for me on the spot. TODAY, they did an AWESOME job! The unfortunate part is I went to the same dealer to have my scheduled maintinance on December 6, 2010 and had to have my right head light replaced as well. In December they added a $32.00 labor charge to install that bulb!!! Very concerned on trusting that bringing my car to the dealership is in my best interest! Today was a GREAT experience, but that opened up my eyes to the way this dealer treated me in past visits! More

Repair work was done in a timely fashion, and car was detailed nicely at pickup. Also, months ago I lost $7 out of a jacket but did not realize it fell out in the car. That money was in my car at picku detailed nicely at pickup. Also, months ago I lost $7 out of a jacket but did not realize it fell out in the car. That money was in my car at pickup -- obviously someone had found it when detailing. How cool is that?!! More

CJ gave me prompt and courteous service in replacing a part. Hardly any wait at all and he also washed my car - now, THAT's Service. Rather than having to make an appointment, I was instructed just to part. Hardly any wait at all and he also washed my car - now, THAT's Service. Rather than having to make an appointment, I was instructed just to drive in. I was very pleased with the manner in which this matter was handled. More

Every time I show up to get my car serviced it seems like Im going in to see old friends. These guys are great! My car is always ready on time and they do a great job of cleaning my car. My next car will be Im going in to see old friends. These guys are great! My car is always ready on time and they do a great job of cleaning my car. My next car will be an Audi because of the great service after the sale. More

I was able to schedule an appointment on the day of my choice despite being last minute. The staff were knowledgeable, courteous, and professional. I had brought my car in for a standard service and it choice despite being last minute. The staff were knowledgeable, courteous, and professional. I had brought my car in for a standard service and it was returned washed and vacuumed. They had a clean new loaner readily available for me with no questions if I had purchased my car at the particular dealership. My car was serviced properly and promptly returned. The overall service was expensive, but no more than other Audi dealerships as the car itself is just expensive to maintain. The level of service and professionalism exceeded other dealerships I have been to in the past. I would recommend and I will be going back. More

Staff were very friendly and I had an appointment on a day to suit me. The car was handed back to me washed and vacuumed. I was given a loaner car for the duration of the service. I received a phone ca day to suit me. The car was handed back to me washed and vacuumed. I was given a loaner car for the duration of the service. I received a phone call to say when the car was ready. A slight noise I was concerned about turned out to be to do with tires and it was something which did not require attention. The invoice was less than originally estimated and a coupon I had printed off was honored although I handed it in after the invoice had been made and caused extra work making a new invoice. The loaner car was very clean. A good, efficient experience. More

We have been pleased with our Audi and the service we receive at this dealership since the day we purchased the car in 2006. When you call to set up an appointment we are treated politely and profession receive at this dealership since the day we purchased the car in 2006. When you call to set up an appointment we are treated politely and professionally. When we drop off the car they have our paperwork right there at the desk, know who we are and if we requested a loaner while they do their work, it too has been arranged and is waiting. Because of the quality of the car and the people who work at Audi Charlotte we would certainly make that dealership our first stop when we need our next car. More

My first trip to Audi of Charltte... Went in to My first trip to Audi of Charltte... Went in to purchase a replacement cup holder for my A4... Kenny was nice enough to say that once I rec'd the p My first trip to Audi of Charltte... Went in to purchase a replacement cup holder for my A4... Kenny was nice enough to say that once I rec'd the part from Parts Dept. he would see to it that it was installed... needing a special to for removal... They did exactly that in less than 20 minutes... Great Store... I will definitely be back.. and Thanks for the great service. More

My tire pressure warning came on in my car so I took it into the dealership. I arrived and was greeted immediately. I let them know my issue and was they took me in right away. Service was quick and easy e into the dealership. I arrived and was greeted immediately. I let them know my issue and was they took me in right away. Service was quick and easy especially given that I was a walk-in. Everyone was very friendly and upbeat and made sure I was taken care of. More

My first experience with Audi of Charlotte was a fairly pleasant one. I found a reasonable price on what was to be my first luxury vehicle amd the buying process wasn't unpleasant other than an error with pleasant one. I found a reasonable price on what was to be my first luxury vehicle amd the buying process wasn't unpleasant other than an error with the paperwork that I had to correct at a later date, no big deal. Where things went south was six months later when there was an issue with my cooling system causing the engine to run hot. I had purchased an extended warranty and wasn't concerned, just paid the $200 deductible and other than having to fight tooth and nail for a loaner I wasn't terribly disappointed. Four days later I notice the car is idling roughly and the check engine light comes on. I drop it off and for the second time in a week they want a $200 deductible. I didn't bother fighting for a loaner this time as it was my day off and I was content to sit in their waiting area. I get my car back and for 10 days its running fine, on the eleventh day i notice a puddle of anti-freeze in my garage, so I take the car back to the dealership for the third time in a span of two weeks, the second time for the cooling system. When Kenn asks for the $200 deductible this time I ask why this isn't being covered by the 30 day warranty they have on their work and his response is that only the service manager, Kenny Blackwelder, can approve that and that he would have Mr. Blackwelder call me the following Monday when he returned to work. I've heard nothing from anyone at Audi of Charlotte in the four months since this all occurred. I love Audi's, but I will not be doing business with Audi of Charlotte again. I will, however, submit a rating for Hendrick BMW in Charlotte when I purchase my next vehicle in the coming months. More