Audi Charlotte

I completely agree with all negative reviews of this dealership. We have A6 which we have to service there just because they are close. I was interested in A6 or A7 and test drove it at Audi of Charlott dealership. We have A6 which we have to service there just because they are close. I was interested in A6 or A7 and test drove it at Audi of Charlotte a couple of times. The sales guy was OK,but I would recommend him to wake up a little bit. He didn't seem to be interested in selling me a car, but located a couple of cars that I wanted and when I asked him if I order a car how much they would take off the sticker price he just told me that because it's a new model they sell them at a sticker price. I asked them to give me a price on my trade in BMW X5 and they gave me 32K which is way below the market and I told him that it was unacceptable. I don't like pushy dealers who try to corner you, but I want to see some interest in me as a customer and I didn't have that experience at all. I visited that dealership 3 or 4 times because I was going to buy or order A7, but I never met the manager and always felt like these guys think just because they only game in town they doing me a favor. Not a good way to treat a customer who is buying a 70-80K car. I ended up driving to Atlanta and bought A7 from Audi of North Atlanta and boy what a difference. Was treated nicely, got for my BMW 35K and got $4.000 off the sticker price on A7 prestige fully loaded which is $7.000 less comparing to Charlotte. Maybe not the best deal on earth but I had a great experience and left very satisfied in a new car. I think that it all that matters. We all understand that dealers have to eat too and they have to make their profit, but at least treat your customers nicely and be reasonable. If you are interested to buy Audi I wouldn't recommend Audi of Charlotte - go somewhere else. More

I recently visited this dealer to purchase a new a6 and have promised myself I will never set foot in their sales showroom again. They try to put the screws to you and keep twisting. In my particular situa have promised myself I will never set foot in their sales showroom again. They try to put the screws to you and keep twisting. In my particular situation they were 7000-8000.00 higher than 3 other dealers in the region. Yes that's correct 7000-8000 higher. While someone wrote, in a report on this site, in response to another author who stated higher prices at this dealer, that all the dealers pay the same and that is impossible to happen let me state he is out of touch with reality and has no knowledge of car buying. While it is true that they all do pay the same the difference is in the trade value. They offered me nearly 8000.00 less than the other dealers. If you deal with this dealership you deserve what you get with respect to a purchase. Now from what I have read here their service may be a different situation as it gets some very good reports...for the most part. The ownership of this dealership should take notice and regroup its sales management. Remember there are many other dealerships available to you if you don't mind driving a hour or so from Charlote....but it will be worth it. By the way I am not a novice at purchasing cars as I trade on an annual basis so I know what I am talking about. And if you receive poor service be sure to contact Audi corporate and let them know about your experiences. That does do some good. Lastly, review several of the other comments on this site. You will definitely see a pattern regarding pricing and attitude. Everyone cannot be wrong. And look at other dealers....bet you will not see any with as many complaints as this one. Action speaks for itself. More

Wonderful experience with Audi of Charlotte!! We had not owned and Audi for about 15 years, and visited the dealership to review the current products. The sales asociate "Walter" was very polite and had a v owned and Audi for about 15 years, and visited the dealership to review the current products. The sales asociate "Walter" was very polite and had a vast knowledge of all the product line. The new car manager "Bob" was very professional and fair with the selling price of the new Audi A6 (I had done lot's of Audi homework on-line before visiting the dealership). The used car mamger "Bill" was great and gave us a more than a fair trade-in value. I would and have recommended the dealership to others. My father-in-law recently purchased an A4 after sharing our experience. More

HIGHEST AUDI PRICES YOU'LL FIND!!! I went to these guys to lease an A4. Not only were their rates the highest I found, there is an arrogant attitude here like they are the only dealer in the state! I live to lease an A4. Not only were their rates the highest I found, there is an arrogant attitude here like they are the only dealer in the state! I live in Charlotte but ended up getting a great deal in Charleston AND was treated like they truly wanted my business. The Charlotte dealer will still service your vehicle since they're always trying to push tires and brake pads on you that you don't need! My advice -- look elsewhere! More

My experience with Tony, the new car salesman was pretty good. He was informative, listened and made an effort to build rapport. However, when he turned me over to Bob the Sales Manager, it quickly went d good. He was informative, listened and made an effort to build rapport. However, when he turned me over to Bob the Sales Manager, it quickly went downhill. Bob was trying to corner me on a price and I answered his questions as clearly as I was going to. He then proceeded to tell me that he was confused and that he didn't understand on a 3 separate occasions, which was belittling and condesending. My 14 year old son said he understood my response to Bob's questions and that he thought that Bob was a jerk. Enough said. More

Wonderful Service! We would highly recommend this dealership. They did a great job detailing our car and the service performed was good. The sales staff is also very helpful. dealership. They did a great job detailing our car and the service performed was good. The sales staff is also very helpful. More

Brought my Q5 in for service and had a great experience - Kenn and CJ were very friendly, went ahead and gave my car a good wash while i was waiting and i was very comfortable in the lounge during the servic Kenn and CJ were very friendly, went ahead and gave my car a good wash while i was waiting and i was very comfortable in the lounge during the service. More

This dealership did the classic bait and switch tactic on me and sold me a 08 Audi A4 2.0T when they new i was only looking for an Audi Quattro. When i woke up to this realization i went to speak to the deal me and sold me a 08 Audi A4 2.0T when they new i was only looking for an Audi Quattro. When i woke up to this realization i went to speak to the dealership and they told me sorry and "what are you going to do we are the only Audi Dealer in town". I was so amazed at how i was treated by this dealership that I had no other choice but to hire an Attorney to Handle this for me! I WOULD COMPLETELY STAY AWAY FROM THIS DEALERSHIP PERIOD!!!!! More

I will be leaving town in two days, and was experiencing a noise on the passenger side of my A6 that concerned me. Although I had a service appointment scheduled for tomorrow, my personal schedule changed i a noise on the passenger side of my A6 that concerned me. Although I had a service appointment scheduled for tomorrow, my personal schedule changed in a way that meant I could not make that appointment. I called this afternoon, asking if someone could at least take a ride in my car and let me know if the noise was one that put my trip at risk. Irwin was very accommodating, and when I arrived, had one of the mechanics (John) ride with me. He heard the noise and offered to put my car on the lift to determine the source. About 25 minutes later, he came out to tell me it was loose bolts at the right front brake caliper. He also let me know he had tightened them and had taken a short test ride to ensure that had solved the problem. All that, and no charge. Also, peace of mind for my weekend trip. Excellent service experience! More

Was a horrible experience visiting their dealership, worst new Audi Sales I have ever dealt with all my life!! They know nothing about other non Audi cars especially when a salesman is required to an worst new Audi Sales I have ever dealt with all my life!! They know nothing about other non Audi cars especially when a salesman is required to answer all your questions regarding the direct competitive cars in the market like BMW or MB most of them know nothing, just a job!!!! Don't get me wrong I am a big fan of Audi and can't wait to pull the trigger on a new A4 or A6 soon probably from Atlanta or Greensb. but those guys, they have no idea even what their cars are like!! They need courses, and they need to be a lot more genuine and sincere a bout believing their cars are awesome and why!! All they know is the Navi and the Great rims and luxury interior!! What about 0-60 mph and 60-0 stopping distance, they think and scratch their heads and start reading manuals!!! But when it comes to real Audi car knowledge that any lay person may be able to know after a few minutes of reading an Audi forum may be able to be a lot more knowledgeable about whatever car on there lot especially the newer ones that just came out!! And woe to you if you have a trade in they will suck your last drop of blood and not just that they won't even let you test drive any car without feeling that 100% u r signing papers in a few minutes,,,,, I didn't like Hendrick's BMW either but not as bad though may be 3/5 not 1/5 !!,,, and by contrast Hendrick Automotive Mercedes Benz really you feel the class oozing in this place regardless whether you are felt to be buying or just test driving a car!! Simply because they respect their customers and they have more confidence in their product!!! Though still they don't know the necessary stats required when you ask but with total respect they admit not knowing and he was a new sales person anyway, that I may not blame for not being that experienced, though they still keep calling and calling, but still I understand as long with respect and class that Audi seems to lack even compared to VW my experience their was still better!!! Even Keffer Hyundai was a better place to visit!! And what I hated the most was when somebody starts immediately calling you by your first name just because of age difference, very unprofessional Audi of Charlotre!!! 0/5 Having said that, I used to on Audi car long time ago and their Service Department is the best especially the man named Erwin a guy who is willing to walk the 100 extra miles!! To satisfy a customer!! I gave quality of work 4 because of SEVICE was always good and not fair to ding those hard wring guys! I have been there more than once but the last was the last -:( especially when I found that the manager seems to be the source of all arrogance and rudeness to people, he even yelled at the employee who was trying help me for trying to talking to him about it a second time, RUDE RUDE RUDE M. El More