Audi Chantilly

I just bought my new 2010 Audi A4 Quattro from Audi Chantilly yesterday and I must say it is refreshing to have such a positive experience from start to finish. The salesperson was very attentive, str Chantilly yesterday and I must say it is refreshing to have such a positive experience from start to finish. The salesperson was very attentive, straightforward and easy to work with. Even going through the usual financing manager was hassle-free. Coming off a visit to a local BMW dealership in the area the prior day and having an awful experience all-around (even after going in with the expectation of closing a sale that day), I guess I have come to appreciate what some good old fashioned customer service is worth. Bottom line is I am happy to have wound up with the car I did, at the dealership I did. More

I was looking to purchase an Audi S4 and contacted the dealership to check out the vehicle. I spoke to Ava Kelly who was very pleasant on the phone and advised that they had two in stock that I could che dealership to check out the vehicle. I spoke to Ava Kelly who was very pleasant on the phone and advised that they had two in stock that I could check out. When I arrived I met with Ava and was told by her sales manager that I could not test drive the car. He explained that it was a hot item/easy to sell, wanted to keep the miles off them and that the car could sell itself without a test drive. I am in my mid 30's and thought that maybe he thought it was out of my price range even though I arrived in my 07' BMW 530. I offered to fill out a credit application and was still denied a test drive even if I filled out the application. I then asked, if I placed an order for one with a down payment, test drove the car upon arrival and was unhappy with it, if he would release me from the contract. He advised that I would still have to take delivery of the vehicle. Kind of ironic considering a few minutes ago this car was so hot/easy to sell, but if I did not like the performance of mine, that he would be unable to find a new buyer for it. I placed my order today for my S4 at West Broad Audi. Their price was fair and they were much more accomodating. If this dealer is that difficult to work with before the sale, I would hate to see what happends after the sale if you have any issues. Ava is a pleasant person to deal with and appears to be honest/genuine, but is restricted by her management. More