Audi Chantilly

I have bought many cars and owned 4 Audi's. The appraisal performed on my potential trade-in was less than reputable ("fair" for a car that has no dents, scratches, dings, rust, tire issues and the interior performed on my potential trade-in was less than reputable ("fair" for a car that has no dents, scratches, dings, rust, tire issues and the interior is in perfect conditions) for the actual condition of the car. Also, I was told the value I found online for my car was not a trade value but a retail value. Being a single female, it was quite apparent what they were trying to pull over. I have gone to another dealership who has given me an accurate quote for my trade in car and didn't add on a $2,500 fee over and above the price on the car I was interested in buying during negotiation. A very sad representation of a great auto maker. In addition, the staff in the delearship were extremely unprofessional, yelling to each other across the area about a sporting game and various other issues. No class whatsoever. Nick was very professional and I don't have any real complaints about him individually. More

After a frustrating, and VERY long day of looking for a solid used vehicle by visiting numerous dealers, after easily spending hours on the internet, we ended up at Audi Chantilly. We were so glad we did. solid used vehicle by visiting numerous dealers, after easily spending hours on the internet, we ended up at Audi Chantilly. We were so glad we did. Due to the hardwork of Joe Najm we were able to end up with exactly what we wanted and an even better deal than we expected. Joe did some extra research for us, answered any questions we had and truly went over and beyond. We highly recommend the dealership and JOE NAJM to anyone looking for a great dealership and person to work with. Also, Diana Amin, Financial Director, was very helpful and quite kind. Thank you, Audi Chantilly! ( I also want to add that this was at the end of the day on a Saturday--and knowing, they like all of us, wanted to get home to their families--they never rushed us and acted like they had all the time in the world) More

I purchased a used A6 that I found on-line a month ago. I negotiated a resonable price and went in to the dealership to close the deal. I was assigned to Lily who was low keyed and nice to deal with, alth I negotiated a resonable price and went in to the dealership to close the deal. I was assigned to Lily who was low keyed and nice to deal with, although not as knowledgeable on the vehicles as she should be. I was later introduced to Shahid the used car sales manager who also was nice and thanked me for my business. After completing the paperwork and leaving a deposit, I made arrangements for my non-local bank to send the remainder of the payment. I offered to have the money wired the next day to expedite the payoff process and requested wiring instructions. They responded that I should provide my bank information and they would contact them to have the money wired. This is not how it works. I don't know if they're inexperienced or too cautious, but we settled on having a bank check issued to them sent by the bank. They offered to let me take the car home and I accepted. This is where the relationship soured. I notified my bank the next day to send the funds. A snafu on their end delayed processing for a week. Once that was resolved it took an additional 10 days to get the check in hand. During this time I had received numerous calls from Shahid, someimes within the same day demanding payment or return of the car. I had provided proof, which they verified, that I instructed my bank to send the funds and it was in the mail (really). Their position was they didn't care, they wanted their money now. I was to get a loan from them immediately and I could pay off the loan when the check came. Although the check was made out to them, they told me cashing, redepositing, clearing or signing it back over to me was not an option. The check was my problem not theirs. I realize it was a series of events that are not usual and they are a business, but to treat me like a dead beat and harass me for payment, when delivery was out of my control and the "I demand my money now" attitude ensures I will never purchase from these people again. They are not about customer service or building a relationship at all, they just want your dollars. More

Gil was great through the entire process. He helped me find the exact car I was looking for (2012 A3 TDI), and when it was on order he stayed in constant communication with me. He was very professional, find the exact car I was looking for (2012 A3 TDI), and when it was on order he stayed in constant communication with me. He was very professional, gave me a great price, I would definitely do business with him again! More

Joe was very patient in the whole 7-8 month process and didn't make me feel rushed or pressured to make a purchase. He was much more knowledgeable about the cars than i've experienced with other dealers. didn't make me feel rushed or pressured to make a purchase. He was much more knowledgeable about the cars than i've experienced with other dealers. The overall attitude, delivery, and professionalism would push me to refer anyone looking to purchase an Audi, to go to Joe. More

I stopped in to test drive a used 2009 A4. Joe and I went for a ride. He was very professional , yet down to earth and extremely easy to deal with. As it came time to negotiate price and terms, Joe kept the for a ride. He was very professional , yet down to earth and extremely easy to deal with. As it came time to negotiate price and terms, Joe kept the atmosphere calm and enjoyable. In the end we were able to reach an agreement that I was completely satisfied with. The overall experience and professionalism at Audi Chantilly was outstanding. I would recommend, that if you are in the market for a new/used car, please visit Audi Chantilly and specifically ask for Joe Najm, he is the real deal when it comes to creating a great car buying experince. Excellent Experience, excellent outcome!!!!!! More

I have had several problems with my 2004 A4 and each time I have taken it to be serviced Matt and his team have gone out of their way to explain the problem to me and be very precise in what work needed to b I have taken it to be serviced Matt and his team have gone out of their way to explain the problem to me and be very precise in what work needed to be done and the exact cost. There have never been any surprises. As Service Manager Matt is busy making sure everything runs smoothly but he always takes the time to personally explain things and make sure I get the service he thinks each customer deserves. It is a hike to drive to Chantilly for service but because of the quality of service I gladly do it whenever my car neeeds service. Matt is the consumate professional who understands what customer service is and he and his team are good examples of what more people should practice. More

Great dealership and terrific experience for us. My wife and I stopped in to check out exterior/interior colors and ended up buying a 2012 A6 owing to the helpfullness of Matt and Gil, the ease of the purch and I stopped in to check out exterior/interior colors and ended up buying a 2012 A6 owing to the helpfullness of Matt and Gil, the ease of the purchase experience and, of course, the quality of the car. Both Matt and Gil were extremely knowledgeable about the features of the car and seemed to have limitless patience and time to make sure we were happy with our purchase and to demonstrate the full functionality of the various systems in the vehicle. More

Outstanding dealership with outstanding personnel. My son and I worked with Danny Feagans. He is a consummate professional and was exceptionally responsive. He followed up with every call and every emai son and I worked with Danny Feagans. He is a consummate professional and was exceptionally responsive. He followed up with every call and every email. He worked tirelessly to find a used Audi A4 for my son. I highly recommend his service and this dealership. If I ever find myself in the market again for an Audi, I will definitely look up Danny Feagans at Audi Chantilly More

I researched cars at length and spoke to many dealers. Joe was the best; knowledgable, straight dealing, and generous with his time and expertise. I would highly recommend him Jane Joe was the best; knowledgable, straight dealing, and generous with his time and expertise. I would highly recommend him Jane More