Audi Chantilly

We are proud and very happy owners of a 2014 Audi Q5 that we purchased from Audi in Chantilly in late December 2013. We also wanted you to know that much of our positive experience was due to the outstandin we purchased from Audi in Chantilly in late December 2013. We also wanted you to know that much of our positive experience was due to the outstanding service, support and knowledge of our Sales Specialist, Ms. Sharon Gingell. The key was to find someone who we could synch with and who could answer various questions, understand our perspective and requirements, and help guide us to the right car. We found it in Ms. Gingell, and almost immediately, when Sharon suggested we check out and test drive a Q5 even though we walked onto the lot intent, almost determined, to buy an A4. Sharon provided valuable, insightful and relevant information about the car, Audi and your services which helped us draw on our own conclusions about the utility, practicality and compatibility of the Q5 for us over an A4 or any of your other cars. We found Sharon to be knowledgeable, extremely helpful and service-oriented. We test drove a couple of Q5's over the course of a couple of visits and looked at many more on the lot. Each time, Sharon patiently highlighted the differences and helped us narrow our search for the car we wanted. With her help, we found it. We have the highest praise and compliments for Ms. Gingell, and believe she is a five star sales specialist selling a five star SUV. In fact, we offer her our greatest compliment; namely, that we would buy another car from her. We look forward to continuing the great experience that Sharon has started between us and Audi of Chantilly, and hope to grow this with your Service Department and maybe even another car in the future. Sincerely, The Lee Family More

Marcus made my buying experience direct and hassle free. He was very friendly and easy to work with. He was knowledgeable and took time to ensure I was comfortable with the process. The whole experience was He was very friendly and easy to work with. He was knowledgeable and took time to ensure I was comfortable with the process. The whole experience was great. More

Nick was a dream to work with. First, he actually listened to us. He wasn't pushy. When I found a slightly better deal at another dealership he met with his manager to not only match the deal, but listened to us. He wasn't pushy. When I found a slightly better deal at another dealership he met with his manager to not only match the deal, but they beat it. Overall, I am very pleased with the price and the service. Sean was a pleasure to work with also. He arranged for the financing and got me a good deal. My hats off to both Nick and Sean. More

I highly recommend Marcus Pearson and the Audi Chantilly team for your automotive needs. Dealing with sales people (particularly auto sales people) can be such a negative experience -- dealing with Marcus team for your automotive needs. Dealing with sales people (particularly auto sales people) can be such a negative experience -- dealing with Marcus was only positive and could not have been any better. Marcus had a very good-natured and no pressure approach to sales. He was attentive and insured we were matched with the best vehicle to meet our requirements and budget. Most importantly, Marcus lead with honesty and integrity: he was up front and forthright about vehicles that might be problematic for us. Marcus was not afraid to admit when he did not know the answer to a question; however, he was certain to track down answers and to be sure that all our questions were answered before we sealed the deal. At the end of the day, we were certain that we got the best value possible. Again, I highly recommend Marcus Pearson and the Audi Chantilly team for a car buying experience that is as smooth and as comfortable as the ride in our new used 2004 BMW 525i. More

Lily handled the finance side of my purchase. She made everything real easy and smooth. I appreciate her professionalism and sense of humor as well. Thanks Lily. everything real easy and smooth. I appreciate her professionalism and sense of humor as well. Thanks Lily. More

This is a review about the service department. Best service I have ever had. They treat you amazing and handle everything quickly and professionally. I would recommend to anyone. The parts department s service I have ever had. They treat you amazing and handle everything quickly and professionally. I would recommend to anyone. The parts department seems to be awesome as well. More

I bought the car about 2 1/2 months ago. It ended up needing new tires when I was told it didn't. When I brought it in to see if I could be helped out with the situation, the general manager was very ni needing new tires when I was told it didn't. When I brought it in to see if I could be helped out with the situation, the general manager was very nice and helped me out with all my needs. They will deffinately will always have me as a customer! I couldn't be any happier with the way it was handled! More

Very poor customer service as Lily seem to be juggling 3 customers at one time. I ended up buying a car that was supposed to be "dealer loaner'. When brought the car home, it had personal belongings of pe customers at one time. I ended up buying a car that was supposed to be "dealer loaner'. When brought the car home, it had personal belongings of person who actually had bought car previously and traded it in. Her personal information was left in the car. I was lied to by Lily and the dealership and they tried to double charge me on warrantee that had carried over from the car. Would not buy another car from Lily or this dealership More

Fabulous experience.. Very professional, very knowledgeable and most of all honest and nice .. Loved her and the dealership will definitely recommend to all my friends and family. knowledgeable and most of all honest and nice .. Loved her and the dealership will definitely recommend to all my friends and family. More

My wife and I drove from NC to see one of their vehicles in stock. Since stepping inside their premises we had nothing but delightful customer service. Patient and courteous sales staff. They went ou in stock. Since stepping inside their premises we had nothing but delightful customer service. Patient and courteous sales staff. They went outside of their comfort zone to make our experience unique. We are proud Audi owners! Garage: 2011 Audi Q5 P+, 2.0T; 2013 Audi A5 P+, 2.0T, MMI+Nav. More