Audi Chantilly

Unprofessional service department . I put my car there for service to diagnose a problem , one week passed and still they couldn't figure out what was the problem or the issue causing th I put my car there for service to diagnose a problem , one week passed and still they couldn't figure out what was the problem or the issue causing the problem and thats only one week trying to figure out the problem not even trying to get it fixed , They keep telling me : we spent time on you car and we need to charge you another $135 every time they look it (how come you going to charge me addional $135 everytime you look at the car for the same diagnose and you cant tell me whats wrong with it ) . And the other thing they tell me : we are not sure whats the problem but we recomend you to change this and that so basically they were guessing , so the best choise was to pick up the car from there . and when it comes to customer service ( service department) i highly rate them with a BIG ZERO , i will give you a few examples of what they say when you call them : 1. Your advisor is not here , i will have him call you back . ( I drive to the dealership i find him (my advisor) sitting on his desk and i was still waiting for the call back ) it happened a couple times . 2. When i call to get some updates on the status of the car they tell me : its in the shop now we are looking at (I drive there again, the car still in the same spot where they left it the day before . 3. The one they keep doing the most when you ask for the service manager : they put you on hold for the longest time and they never pick up . I really dont recomend them for service at all ... I would go to tyson corner audi or Arlighton Audi before i ever think about taking my car to them . I'm just putting my experiece out there for people so they won't have to go through the same situation i been into. More

Happy Q5 Owner My wife and I recently purchased a new Audi Q5 from Chantilly Audi this past Labor Day and was extremely impressed with our salesperson, Marcus Pearso My wife and I recently purchased a new Audi Q5 from Chantilly Audi this past Labor Day and was extremely impressed with our salesperson, Marcus Pearson.  We don’t necessarily enjoy car shopping, but our salesperson made our day and our experience a pleasurable one.  He was extremely friendly, courteous, attentive, and a consummate professional throughout the process.  I was most impressed with the way he remained focused on our wants and needs throughout the afternoon and was never pushy or inconsiderate. It was our first experience with Audi and the Chantilly Dealership and it won’t be our last.  We’ll give Marcus first chance when we are ready for our next vehicle. I would highly recommend Mr. Pearson and will surely share my experience with others.      More

Outstanding Sales experience I recently purchased a new Audi Q5 from Chantilly Audi. I was extremely impressed with my salesperson, Ron Caruthers. He was extremely friendly, court I recently purchased a new Audi Q5 from Chantilly Audi. I was extremely impressed with my salesperson, Ron Caruthers. He was extremely friendly, courteous, and willing to go more than the extra mile to make things work to my favor. He not only offered a test drive but on any vehicle I might be interested in. After concluding our negotiations, he set up followup appointments to go over all the features he demonstrated and insured we were comfortable with the car and its features. When a question arose he was not completely sure of, he sought technical help from service. Overall experience was outstanding. Would highly recommend this dealership and in particular Ron. More

Best Sales associate I have ever delt with I have just bought Audi A4 a month ago from Audi of Chantilly. Actually I was open to buy either Audi or Mercedes. Mercedes dealership was next door I have just bought Audi A4 a month ago from Audi of Chantilly. Actually I was open to buy either Audi or Mercedes. Mercedes dealership was next door. I was sold to the most helpful, energetic, knowledgeable sales associate. I did not even make to the Mercedes dealership. If you are looking for a Audi, please ask Mr. Khalil Abdelmoumen i person at Chantilly Audi. He is THE best. More

Beyond expectations David Martin came highly recommended from many people, I'll keep this short. He and the his team knocked it out of the park, being able to handle m David Martin came highly recommended from many people, I'll keep this short. He and the his team knocked it out of the park, being able to handle multiple customer, vendors, employees, etc and do it all on a timely fashion is priceless. Very impressive! More

Great Customer Assistance and Service--Excellent A1 Rating. I was very pleased and satisfied of the service and professionalism at Audi of Chantilly. I am very happy of the patience, time allowed to make paymen I was very pleased and satisfied of the service and professionalism at Audi of Chantilly. I am very happy of the patience, time allowed to make payments on the vehicle of my choice. The staff treated me as family, and the assistance of my sales person, Marcus, made my purchase a lot easier, I could not ask for a better dealership to conduct business with, they are the best !! More

Awesome Experience and great deal! I highly recommend Audi of Chantilly for the purchase of a new/used vehicle. Eric & the sales Team were very helpful in the buying process. I highly recommend Audi of Chantilly for the purchase of a new/used vehicle. Eric & the sales Team were very helpful in the buying process. More

Fabulous Service From Marcus Pearson and Audi Chantilly My wife, sons, and I came in to look at a used car on Sunday, June 1, 2014. It was our intention to look for a vehicle to "downsize" to and we really My wife, sons, and I came in to look at a used car on Sunday, June 1, 2014. It was our intention to look for a vehicle to "downsize" to and we really were just looking! That changed when we met met with Mr. Pearson! Let me just say that we not only purchased a Scion, but a Used Audi Q5 as well! My wife and I were both impressed with Mr. Pearson's customer service skills and attention to detail. He was attentive, knowledgeable and the consummate professional throughout the process! I was most impressed with the way he interacted and engaged with my wife and my children throughout the afternoon while remaining focused on our wants and needs in a vehicle! He won my wife over to the Q5 while never being "pushy" or inconsiderate. THIS IS WHAT A SALESPERSON SHOULD BE LIKE! Let me say that I plan on sharing my experience with everyone I know and directing them to Mr. Pearson! I also will let them know that the entire Audi Chantilly Staff treated us marvelously and truly made the experience of buying two cars in one afternoon an enjoyable one! Sincerely, Ronald F. Meriweather More

My wife and I recently had the pleasure to work with Audi My wife and I recently had the pleasure to work with Audi Chantilly’s salesperson Marcus Pearson, who was extremely helpful even though we bough My wife and I recently had the pleasure to work with Audi Chantilly’s salesperson Marcus Pearson, who was extremely helpful even though we bought a used 2008 Mazda 6, not a more expensive Audi. Here are the specific reasons why I feel he provided great customer service: 1) I saw the car on Cars.com, took it for a test drive, and knew we wanted to buy it. I wanted to put a deposit on it until two days later when my wife could drive it. Chantilly Audi does not take deposits, but Marcus came up with a solution. 2) When we wanted to use financing from our credit union, Marcus and the Audi business office made it smooth sailing. 3) Finally, when I took the Metro out to Vienna to pick up the car, Mr. Pearson was so kind as to pick me up from the Metro station. The next day, the Mazda passed Maryland inspection 100%. Overall, I feel that Chantilly Audi gave us a very fair price on a fine car, and that Marcus and the business office have provided above average service so far. If I get my permanent tags back from the dealership in a timely manner, I would say that the service was excellent. More

Morgan was awesome! She helped me through the whole process. She was very nice and friendly and made the whole car buying process very easy. I would definitely recommend her if you are thinking about b process. She was very nice and friendly and made the whole car buying process very easy. I would definitely recommend her if you are thinking about buying a car. I bought the Audi Q5 and love it! More