Audi Chantilly

"Happy" doesn't even begin to describe our experience My husband HATES to buy cars. Like, HATES it. So when he decided he wanted to look at Q5, I did research and found Audi Chantilly had a good selecti My husband HATES to buy cars. Like, HATES it. So when he decided he wanted to look at Q5, I did research and found Audi Chantilly had a good selection of cars. I sent an email inquiry and Hasan responded almost immediately and we set up a time to meet (we were driving from Richmond, VA - we had a bad experience with the Richmond dealership). Hasan literally greeted us at the door. He had keys to two different Q5's (one with the 2.0 and one with the 3.0 liter engine) to test drive. At the end of the test drive and talking numbers, my husband says "you know, I'm not sure I want to buy a car today, but my wife has her eye on an A3 Cabriolet. Tell us about that." Now, you'd expect our salesman's face drop and so some irritation from the switcharoo, but instead, Hasan said "certainly! Let me tell you about these cars" and we proceeded to drive a 1.8 and 2.0 turbo engine car (seriously - if you're buying an audi, buy the turbo!). So after that test drive, we chat and decide we're both buying cars that day. I got a SUPER deal on my A3 (it was a 2015) and we felt like we got a good/fair deal on my husband's Q5 - not quite a BOGO deal, but we were happy. The finance department was able to beat my credit union's rate, so we financed through the dealership. Our finance person did NOT try to upscale us on every option Audi provides, but had good suggestions on the maintenance package (and we decided to purchase that). Fast forward one month. I have a fender bender with my A3. 1,075 miles on her and I hadn't even made a payment. The night of the accident I call Hasan to get the number for Audi Road Side Assistance to have my car towed to the repair facility - he immediately texted me the number. He's followed up with me several times to check on how the repairs are going and if we need anything. This dealership, and Hasan in particular, have been outstanding. In fact, even though we're two hours away, we will likely take our cars to Chantilly Audi for servicing instead of the local dealership. I feel like they care about us and our cars. I will recommend Hasan to anyone looking to purchase an Audi. More

horrible service department The service department, who I have been going to for years, would not accept the service rates $130 hr that the warranty department offered them. Thi The service department, who I have been going to for years, would not accept the service rates $130 hr that the warranty department offered them. This is for my Audi S8 which they sat on for over a week. Their explanation was that they changed their rates and would not honor, their rates being $147 hr I then had to send to another Audi dealership to get the work done. In addition, they charged me the full rate for diagnostics. It blows my mind that Ahmad and the rest of the Chantilly management staff is willing lose a customer, especially when I am preparing to buy another Audi next year. All this for a few extra hundred dollars. I will never again go back here. I implore you to avoid this place if you can, they are dispicable. More

Outstanding sales and delivery experience We have recently purchased our first Audi ever from Audi Chantilly. We were very anxious and nervous going into the experience, given that this was o We have recently purchased our first Audi ever from Audi Chantilly. We were very anxious and nervous going into the experience, given that this was our luxury car purchase ever. However our sales consultant Hasan Noman immediately put us at ease, treating us with the utmost professionalism and courtesy. He was patient and appreciative of our concerns, allowing us several test drives of the various Audi Q5 models to allow us to narrow our focus. He also went over all the differences and pros/cons with the other luxury brands that we were cross shopping with, without disrespecting the competition. His patience and the absence of any high pressure sales tactics ultimately helped us make up our minds, and buy the Audi Q5. We also had an amazing delivery experience with their finance manager Jahangir Shahid, who agreed to a very fair price and went over all the financing options. Overall we have been very pleased with the purchase so far, it couldn't have been more amazing. Needless to say we are loving our Q5 and enjoying its safety and high end features every day. Keep up the great work Audi of Chantilly! More

Mark Cooper-Overall Perfect Respresentation of Audi I was a returning and seasoned Audi customer. I recently traded in my 2007 A4 at Audi of Chantilly for a Q7. Mark Cooper, sales professional, assisted I was a returning and seasoned Audi customer. I recently traded in my 2007 A4 at Audi of Chantilly for a Q7. Mark Cooper, sales professional, assisted my family with the utmost professionalism and attention to detail. Mark truly knows his fine automobiles and the importance of Audi quality. He made the selection of my second Audi better & easier than the first. He went out of his way to make sure my children were entertained while my wife and I picked out our new 2015 Q7. Even more impressive...Mark speaks fluent German and Italian. So our conversation about performance and futbol was wonderful. I recommend both Audi of Chantilly and especially Mark Cooper. When you visit him....don't forget to greet him with Guten Tag' or Ciao! More

"Very Pleasant Experience" We have recently purchased our first Audi from Audi Chantilly. As soon we walked into the showroom we were greeted by a very pleasant receptionist. We have recently purchased our first Audi from Audi Chantilly. As soon we walked into the showroom we were greeted by a very pleasant receptionist. She introduced us to a sales representative. At first, we were "only looking" but we decided to test drive a Q3. We loved the car but were not ready to buy. After several days we did start the negotiation process via emails. It was on a Q3 that we did not test drive but saw on the lot. Our sales rep, Rick Deleon was highly informative and he quickly responded to all of our emails. There were "no pressure tactics" and he was very easy going and direct. The sales manager was also very helpful in this process. When a price was agreed upon, we put a adjusted down payment on the car with the stipulation the we wanted to drive this Q3 and we could walk away from the purchase if we were not satisfied. He was open to our schedule of when we could come in for the drive and potential purchase. Rick was unavailable that day so he directed us to sales rep Mark Cooper. Once again, we test drove the car with Mark, He made us feel very comfortable during our drive. He was very friendly and informative as well. He was also prepared with all of our paperwork. The purchase of the car went very smoothly since all of the documents were completed beforehand by Rick. Afterwards Mark showed us some of the functions on the computer. We were limited for time so he suggested for me to come back on another day (at my convenience) for a tutorial. On that day, I was given a complete explanation of all the functions and he answered all of my questions. He told me that I could call him with any questions I had in the future. We are extremely pleased with the entire experience that we had at Audi Chantilly. More

Amazing Experience - Mark Cooper truly made it happen After 10 years, I left a competing brand and was in the market looking for a new vehicle. At first I wasn't sure I wanted to consider Audi or even a G After 10 years, I left a competing brand and was in the market looking for a new vehicle. At first I wasn't sure I wanted to consider Audi or even a German vehicle for that matter. After visiting this dealership and working with Mark Cooper, I have to say I am thrilled and extremely excited with my decision. Mark C. by far has to be the most knowledgable, patient, and sincere salesperson I've ever met in my life. You can truly tell when someone is selling you just a car versus selling you a brand inspired by his knowledge of the brand, its cars, and capabilities. He went above and beyond on countless occasions to make sure I found the right vehicle and work with his Managers to make the deal happen. His honesty and knowledge of the brand and vehicle is what ultimately sold me along with the deal of course. He went above and beyond to communicate with me on his days off to answer questions and keep me in loop on the vehicle status. Unlike other german car manufacturers, he did not bash my current car (Infiniti) nor any of the other german brands. The car did all of the talking that was needed along with the confidence he instilled in me for making the right decision. I highly recommend anyone in the market for a new Audi vehicle to go to Audi of Chantilly and ask for Mark C. In addition to Mark C., Lily Mihan also went above and beyond to make sure we made a deal that worked for our budget. I would highly recommend this Audi dealership for a new Audi compared to any of the other Audi dealerships in the Northern VA area. More

Unprofessional I recently purchased a used Audi from Audi Chantilly. I live in Maryland, and made the hour an a half commute to Chantilly. My girlfriend and I spent I recently purchased a used Audi from Audi Chantilly. I live in Maryland, and made the hour an a half commute to Chantilly. My girlfriend and I spent 7 hours at the dealership fighting with our Sales Associate for the price that I needed. After 6 hours, I told him that we needed to go in order to make it to our movie and dinner date that we had planned out. He assured me that it would only be a few more minutes. That turned into an hour. After we finally left, with no deal, we missed our movie. After days of negotiations, a deal was finally made. I was told I could come back a couple days later and pick up the car because it needed to be inspected. Then I received a phone call informing me that $2000 worth of repairs needed to be done on the vehicle. I was furious, but they assured me that since the deal was already made, I would not be responsible to pay for it. I had to wait a few extra days before picking it up. And when I finally arrived at the date and time they told me to come in, my car had not even been touched. I waited in the lobby for 5 hours while they worked on my car. I then had to sit through traffic for 3 hours on my way home to Maryland. I called a couple of weeks later to check on the status of my Maryland tags. I was told not to worry and that my tags would be sent to me before my temporary tags expire. My tags expired today, July 17th, and I still do not have my tags. I called last Monday, the 13th, only to find that I needed to have my car inspected in Maryland and send the inspection notice to the dealership in order for them to send me my tags. I was never told this in the first place, nor did anyone tell me when I first called. I had to take off of work, pay $100 for the inspection, and $20 to overnight my notice to them. It was received Wednesday the 15th. They did not process the tags and send them until this evening. This place is by far the worst dealership I have ever been to. Not only do they make you wait for hours while they pretend to give you a good deal, but they fail to communicate with their customers. They do not care about you. They care about the sale. I will never again choose this dealership, or any dealership affiliated with them. And I urge you to please avoid this place. You will be sorry if you don't. More

Bait and Switch This might a slightly long review for some, but I thought I should write this and share my experience with Audi Chantilly. My wife and I went to test This might a slightly long review for some, but I thought I should write this and share my experience with Audi Chantilly. My wife and I went to test drive a slightly used Q7 on a Saturday afternoon in April. We sort of liked the car and went on to test drive other cars ( Range Rover, BMW X5 ) at other dealerships later that day. A few days later I contacted Audi Chantilly and make an offer via e-mail as I was on a business trip in Europe . We batted this back and forth for a while and about a week later came to a compromise and I said I would take the car. Everything seemed OK! We went back there on another Saturday to do the paperwork (which took 3 hours) and to pick up the car. We took a cursory look at the car and noticed a bunch of scratches on it as well as stains in the interior that we had not seen before. The factory rubber mats were gone and a few other things seemed off. We were told that this was the car we test drove and nothing had changed. Nevertheless, we decided to buy the car – after all we were at an Audi dealership and were buying an Audi Certified car from a dealer that is part of the Penske group (NYSE: PAG ) .My weekends are precious as I travel for work during the week – so I just need to get stuff done on weekends and need to move onto other things in my spare time so I really don’t have a lot of time to see if I’m getting screwed. I assumed that an Audi dealer , who tells me I am buying the care I test drove would be somewhat truthful. We bought the car and went home. I went through the car thoroughly in my driveway and noticed a lot of other things wrong with it. I went to my iPad as we had taken pictures of the car we originally test drove. I was shocked to see that Audi Chantilly had done a “bait and switch” – in other words committed total fraud. I could tell the difference from the original pictures that the tires (Pirelli vs. Bridgestone) , badging on the fenders and a few other small details that they had sold us a different car. The next day I proceeded to e-mail can call the sales person, who did not return my calls or messages ( obviously). This is a Sunday and I’m due to board a trans-Atlantic flight the same day, so I really don’t have a lot time to deal with these scammers. I then drove the car back to Audi Chantilly , met the salesperson who told me I had taken pictures of a totally different car at another dealership and that the deal was not reversible. I asked to see the sales manager and after showing him the pictures with dates and time and the Audi Chantilly dealership building in the background he asked for the keys but did not admit to the fraud they had carefully executed. I had already called Amex to dispute the down payment on the car and also called my bank to stop the money transfer. Lesson learned: if you buy a car there put the down payment on a credit card which you can then freeze if or when they defraud you . It took two weeks to get them the reverse the Amex transaction after which I got the funds fully credited (after I have left them with the car , keys and paperwork ). Lesson learned: If you buy from a shady private dealer, you are setting yourself up to be conned. If you buy from a publicly listed company that is also a brand dealer they might defraud you . If you are looking at buying a car here, take pictures of it and write down the VIN and go home . Do not stay there to negotiate price but take your time and look at other options as well. Long story short : Yes they an Audi dealer but they operate just like many fly by night “Buy Here Pay Here” scammers. Interestingly enough I mentioned this experience a business colleague who mentioned that he had had a similar experience. He bought a brand new R8 that was used and actually rejected by the original purchaser. He found this out by dialing home on the MMI and spoke to the original buyer who said he had returned the car after a few days of having it…Go figure I’m sure many people have good experiences with Audi Chantilly, however if you are buying a particular car, remember: take down the VIN, take pictures of it etc. go home and then negotiate remotely without the pressure tactics etc. that usually apply to buying a car at the dealership. I originally thought about not posting this but after talking with a lot of my friends and colleagues they urged me to post this. This is a crowd that likes German cars and are all now looking at dealers in the DC area that do not belong to the Penske group. More

Best experience ever Very happy with the purchase. I would definitely recommend Audi chantilly to family and friends. My new car was cleaned and ready in delivery room. Very happy with the purchase. I would definitely recommend Audi chantilly to family and friends. My new car was cleaned and ready in delivery room. More

DO NOT DO NOT DO NOT Take your Car here!!! Matt Frick, the service manager, is beyond unprofessional - he's rude and frankly a jerk. If you do take your car here make sure you stay on top of t Matt Frick, the service manager, is beyond unprofessional - he's rude and frankly a jerk. If you do take your car here make sure you stay on top of them and ask what the potential fees are at each step. They will use every chance they have to take advantage of you. Matt tried to stick me with a $1,600 bill and after discussing it with him he could not justify $1,100 worth of charges and removed them. This just shows that they are happy to rip you off if you're not paying attention. And forget about having them call you. I ended up having to drive to the dealer just to have a conversation with Matt because he would not return my phone calls or emails. Also, don't let them put you in a Hertz rental car (which they will try to do if they don't have any loaners available). They will make you pay for the rental out of pocket and then it takes 3-4 weeks for the charge to be removed from your card. Overall there was nothing pleasant, or even satisfactory, about my experience with Audi Chantilly. Do your self a favor and go to Tysons or Arlington. p.s. David Martin is awesome though. More