Audi Chantilly

"I don’t want to kick you out" Salesman HASAN NORMAN. To start with, I've decided to lease an Audi A4. Getting started with the test drive, it went awesome, totally loved the driving experience car. So we To start with, I've decided to lease an Audi A4. Getting started with the test drive, it went awesome, totally loved the driving experience car. So went ahead and started negotiating with Mr. HASAN NORMAN about numbers. During the negotiation, as each and every customer do I start with some numbers which he is not okay with, like every salesman does, he started going back and forth to his manager's room and walking back to us with a smug look on his face. I'm totally aware that the salesperson's are trained to rip off customer’s wallet the moment when you enter their dealership. I've told him that the promotion on the web says its xxx amount, then he told us there is a * which says with limitations, well that’s how the promotions get all the customers miraged by looking at some fancy numbers and get us to the dealership's doorstep. We're okay that he is doing his job and trying to work some numbers up to his margin. As I already said he's just storming in and out of his managers office to make us feel good that he is trying hard for us and make us believe that he is doing us whole bunch of favors in getting the car leased, but this is not our first time dealing with the salesmen at dealerships. The way he spoke, I actually felt like i was just stepping into some hunting grounds where hunters waiting for rare found prey. Well lucky that i escaped the hunt. All he did was manipulation and making us feel better that he's doing great favors for us. He never told us the figures and nothing on the paper until I reached my highest margin. Then he got something printed on paper from his manager's room to negotiate from our highest margin, I'm okay to work with the numbers and see where it goes until he turned disrespectful and spoke all the mean stuff we've quoted below. He pretty much understood that I'm trying to make a deal with him or even closer to the numbers which I’ve got in my mind, then he started turning in to personal stuff to rev you up and make you lease this car for the margin that he have in mind. The personal stuff as such "You work in IT; I know how much you make." "I know your income; this is just a small cut for you" "This is not a right car for you; we'll get you something to your range" "I don’t want to waste your time so mine" "I don’t want to call security, I don’t want to kick you out" "The director of the Audi doesn't get an A4 at this price"(well I know that he doesn't get, cos he gets it for free) The first and foremost mistake a salesmen does is, turning in to customers money management when a customer is not coming up to his numbers, they'll start to hurt your ego feeling to make you buy this car or negotiate, 99.99% of customers will lease the car or leave. We did leave too, but with the entire conversation voice recorded and the quotes above were the actual words came out of the salesmen's mouth, which he never should've spoke and think that the least would be walking out. We'd be glad to post that here if we'd have an option. I would strongly recommend everyone to do one for yourself if you ever happen to deal with the salesmen, record the entire conversation and have it sent out to your attorney, lets the legal experts do their job that are best at. And then he went on "I have my Master’s degree in IT as well. I'm working in IT and as salesmen since 15 years."(Do you really expect us to believe that after all this non-professional stuff you spoke?? I wouldn't either.) I went "have you ever been in our shoes (customer's side), have you ever tried to negotiate with someone from customers stand point." He went "I have 15 yrs. of experience as customer salesperson" I was like, duudee do you even know what you're talking about. I'm asking customers side not the side where the customers are ripped off. No response for that. I've negotiated with him all the way up to the highest mark I’ve set; I actually was willing to go little higher than the highest mark. He said he wouldn't believe in customers referring the salesmen or dealership once their business is done. "I don’t believe customers referring to benefit my business once their business is done and stepped out of this place, no one did", then I don’t believe you coming up with this so called “SPECIAL PROMOTION”; I can print a lot of fake numbers on paper and publish some fake numbers on the dealership web page which are totally manipulated the way you want it. Hear me out I said I was there to LEASE the car not to BUY the car. The numbers which you’ve got is just to get the max you can get by the lease maturity date and sold it as sky rocketing used car price to the customers. You just reach out to neither toes nor head when gets to the point where it’s selling or buying. Well I did give pretty good amount of references to my previous car dealership salesmen where some of them bought through them. I would've certainly referred if he'd been polite and respectful to the customers. I will not recommend this dealership to anyone of my family and friends. More

Professionalism! The on line experience of purchasing a vehicle was made easier by the professional matter in which it was handled. From the first appointment on Yas A The on line experience of purchasing a vehicle was made easier by the professional matter in which it was handled. From the first appointment on Yas Agaibey followed through to make the transaction a smooth one. Greatly Appreciated! More

Great customer service! We had the best experience at Audi Chantilly. All thanks to our salesman, Yas Agaibey! Yas is awesome! He was extremely easy to work with, very person We had the best experience at Audi Chantilly. All thanks to our salesman, Yas Agaibey! Yas is awesome! He was extremely easy to work with, very personable and really made the experience great. We called Audi Chantilly and made an appointment. When we arrived at the dealership, Yas was already waiting for us outside with the car we inquired about over the phone, ready for a test drive. We test drove two cars. It was our first visit to this dealership and we bought our Audi on that day. The entire process was very quick and easy. I would definitely recommend this dealership. More

Used Car Disaster - Do Not Buy a Car from Audi Chantilly Purchased a used Audi from Audi Chantilly - as with most used vehicles it came with no warranty but when buying from a self-proclaimed prestigious Aud Purchased a used Audi from Audi Chantilly - as with most used vehicles it came with no warranty but when buying from a self-proclaimed prestigious Audi dealership - one would expect a modicum of customer service. It was supposedly checked out by their Audi professionals and promised to have no issues as "we stand behind our vehicles". Long story short, the transmission failed within a few days and less than 600 miles and despite my calm and civil efforts to communicate with the dealership, they have not returned my calls or emails – nothing from them much less any semblance of customer service. The point of this review is to let any consumer with the perception that the higher prices of this Audi dealership are validated by getting a better car or a higher level of customer service are in fact false. They do not stand behind their product or do anything special to the car you are purchasing – save yourself some money, buy your next used car from a local used car dealer and just have it checked out with an independent mechanic. This dealership does not care about you past the point you sign on the dotted line – again, despite my professional behavior a simple phone call or return email was out of the question for this team. Just because your salesperson may be attentive and nice, do not be fooled into thinking the dealership cares past the point of payment – Buyer Beware. More

Great dealership Came in to test drive an Audi A4. Had never been in an Audi dealership or tested an Audi in the past. So I came in with no expectation for the vehic Came in to test drive an Audi A4. Had never been in an Audi dealership or tested an Audi in the past. So I came in with no expectation for the vehicle or dealership. I was warmly greeted by the receptionist and she called for a salesperson to come for a new customer. Eric introduced himself and I told him what I wanted to test drive and off we went to find a car. Eric had a great route for testing the A4. Lots of curves, lots being able to fully test the technical features of the car. I liked the car overall, though I wasn't crazy about my salesperson pushing Audi like it is the only luxury model vehicle available. Its one of many. I did like this car, but wasn't sure if it would turn out to be the one I purchase or not. I was happy with what I saw. I was happy to receive some information on the car we drove and a brochure before leaving. Eric was a non-pressure salesperson, aside from what I already indicated. I do recommend checking out this fine dealership and test driving the cars you are interested in. More

Greedy Finance cost Penske future clients Owned and leased Audi/VW for years. First time coming to this dealer as I am new to Chantucky. If you are considering making a purchase/lease ple Owned and leased Audi/VW for years. First time coming to this dealer as I am new to Chantucky. If you are considering making a purchase/lease please use caution or go elsewhere: Sales was fine, typical negotiation. Cannot speak on service as I have not needed it yet. Finance is the caution- Finance Manager would not honor my Audi/VW friends and family discount, which is a red flag as I find out afterwards Arlington Audi will. I move forward with the lease. They called it an "Audi Premier lease" (a fancy name for a lease should've been a second red flag). I get my first bill and find out it is a balloon payment; NOT a lease... The difference between a "audi premier lease" and a real lease you ask? about $8,000 in interest over 36 months!!! xxx!! I am disappointing Penske allows finance to operate such shady tactics as I would have never knowingly agreed to it... Now have waste time attempting to modify this shady shady loan. Bottom line, if you want a fair lease go elsewhere. If you want to purchase, bring your own finance. Penske Audi unfortunately does not care about client retention or they would never allow such finance tactics within their brand. More

Do not Waste your Money and Time at Service Department I brought my S4 from this location 2 years back it wasn't good experience and I won't recommend any one any ways I already brought. I been going to se I brought my S4 from this location 2 years back it wasn't good experience and I won't recommend any one any ways I already brought. I been going to service department past two years It was good but recently I had worst experience. Price was given over phone was different then actual price, when I went. So I decline my services since it is wear and tear service which is not included in Audi care. I called Audi in Maryland it was about 23 miles drive from home and they did it in few hours and I save $480.00 and better service. Please do not go to Audi Chantilly for your car service or maintenance. Double check with price in Maryland or some other place. Oh yeh Tyson's Audi is own by same company too. More

Great experience I recently purchased a used car from Audi of Chantilly the salesman was very helpful he walked me through the entire process even after the whole deal I recently purchased a used car from Audi of Chantilly the salesman was very helpful he walked me through the entire process even after the whole deal was done he was following up with me to make sure everything was going well. Yas Agaibey has been the best sales man I've dealt with. One week after I purchased the car I got my tittle deliver to my house and a family member through it away. However Yas Agaibey took ownership of the situation and got me all the necessary documentation again. I usually don't write reviews but my experience with him and the dealership has been extremely good. I highly recommend these guys. More

Waste of time I will never return to this dealership. I was told to come in to receive an offer on my car, I explained to the Sales Manager that I already had an of I will never return to this dealership. I was told to come in to receive an offer on my car, I explained to the Sales Manager that I already had an offer and the only reason why I would come in is because this dealership was much closer to me. I explained that if I were to also come in I would have to receive the same offer as the other dealership, he said that was fine and wanted proof of the offer. When I got there I waited 2hrs or more on a Sunday. In any customer service related business this is unacceptable you don't even wait on a customer service call for 2 hrs, once the phone lines have exceeded a certain time the offer a call back. As a prior service Marine and an employee of Homeland security my time is precious especially on a day that is suppose to be spent with family. At the end of the 2 hrs which was suppose to be only 10 mins ( without test driving my car and without sending out an appraiser) he told me he could not do it. I carried my car to an American dealership which made me the offer. I was greeted within 10 ft waited 3 minutes to get the paperwork started and was out in 35 minutes. I don't expect that kind of service from an American dealership I expect that from a German dealership not to mention the number 1 rated German automotive group at this time. Disappointing will never return. I hope the owner can teach his sales managers how to respect people's time on the future and don't over promise and under deliver. More

"A salesman you can depend on" Sami Kacem is an excellent salesman who took care of us after the sale too! Some salespeople drop you like a hot potato after the sale is complete. Sa Sami Kacem is an excellent salesman who took care of us after the sale too! Some salespeople drop you like a hot potato after the sale is complete. Sami helped us with anything we asked after the sale and did it promptly which is a big plus for us since we live a couple of hours from the dealership. I definitely recommend him to anyone looking to buy a car at this dealership! More