Audi Chantilly

Entire purchasing experience was excellent. Momta Vohra could not have been more helpful or attentive! We would highly recommend this dealership to anyone interested in purchasing an Audi. could not have been more helpful or attentive! We would highly recommend this dealership to anyone interested in purchasing an Audi. More

Excellent Customer Service - Great Car Buying Experience! Very happy with our experience at Audi of Chantilly! From the beginning the staff was very courteous, helpful, and patient in finding us the vehicle w Very happy with our experience at Audi of Chantilly! From the beginning the staff was very courteous, helpful, and patient in finding us the vehicle we desired. We worked with Mark C. during the transaction and he made the process painless. We were able to negotiate remotely, and came in to drive the vehicle and sign the papers in under an hour. They were very respectful of our time, and attentive as we had our daughter with us. Every encounter with the Sales Manager, Finance Manager, and Sales Rep were pleasant, and would consider this the best experience I have had buying a new car. Audi Chantilly has definitely earned a long term customer! More

Treated very well by all Audi Chantilly representatives. The buying experience was seamless, would recommend this dealership and Mark Cooper to everyone interested in the Audi brand. Mark is very knowledgea The buying experience was seamless, would recommend this dealership and Mark Cooper to everyone interested in the Audi brand. Mark is very knowledgeable in all things Audi. Extremely satisfied with this experience!!!! More

Mamta was wonderful. So helpful. Made sure I got the car with everything I wanted. So easy to finance with Diana as well. Made it so easy with everything I wanted. So easy to finance with Diana as well. Made it so easy More

Enjoyed the SQ5 video made by Mark Cooper since there were no online pictures yet. I also liked the follow up email with link to tutorials on features on SQ5. were no online pictures yet. I also liked the follow up email with link to tutorials on features on SQ5. More

The best and quickest car buying experience ever! Mamta Vohra assisted me and my husband in buying a Q5. She was patient, knowledgeable, and not pushy at all. Her professional and friendly demeanor made it Vohra assisted me and my husband in buying a Q5. She was patient, knowledgeable, and not pushy at all. Her professional and friendly demeanor made it a great experience! Definitely recommend her for future car purchases! More

Audi Chantilly, A6, Eric Abigail - Terrible Experience Eric Abigail is extremely rude, do not buy from him. He has a problem when people want numbers. Which means he will rip you off. Eric Abigail is extremely rude, do not buy from him. He has a problem when people want numbers. Which means he will rip you off. More

High Level of Customer Service I visited the dealership initially to get an orientation on a resale vehicle. Met with Reggie Dennis, and he gave us a high level of service as prosp I visited the dealership initially to get an orientation on a resale vehicle. Met with Reggie Dennis, and he gave us a high level of service as prospective buyers, without pressure, knowing that we are unlikely buyers-we had indicated that we would be buying my brother's leased vehicle after the lease ended. On a subsequent visit, he escorted us to the service advisor as we wanted a breakdown on future maintenance costs. After considering resale vs. new, we shopped around for competitive prices at other dealers before deciding on a new vehicle. We contacted Reggie for an opportunity to earn our business, and he took the time to present our offer as we wanted it presented. No pressure on us. Although we did not purchase on the day of the offer, the sales manager called us the following morning, and we had a win-win on hand. We decided to purchase. Post purchase, on delivery, Reggie took as much time as we needed for a thorough level of orientation of the vehicle. Our experience with Reggie on 4 different instances was definitely 5 Star. More

Mark was really helpful, the whole buying experience was just amazing, would recommend him to anyone looking for audi. Thank you once again. Love it just amazing, would recommend him to anyone looking for audi. Thank you once again. Love it More

Worst aftersales experience Almost 6 months after purchase, and my car is finally in the condition originally promised to me. I purchased a vehicle out of state and had my ca Almost 6 months after purchase, and my car is finally in the condition originally promised to me. I purchased a vehicle out of state and had my car shipped to me. I paid full asking price for the vehicle, in exchange for the car being repaired / brought up to spec and delivered to me in good condition. Overall, the dealership failed to live up to its promises and took months too long to complete everything. In summary, the dealership: 1. General sales process incompetence. Car was presented dirty. I had to manage every step of the transaction - if not, days would pass before the salesperson properly followed up. 2. Failed to complete all aspects of the we owe, leaving me to have repairs done at a local shop. Quality of dealership repairs was abysmal. 3. F&I office repeatedly failed to properly submit paperwork to my lender and local DMV, wasting my time. 4. Car was delivered dirty with damage to it. Dealership ultimately paid the bill, but not until after I had to argue with them, wasting more of my time. Overall, the dealership wasted my time, delivered the car months after buying it and in a condition that was not as agreed. The dealership ultimately took steps to try to remedy the situation; however, buyer beware for anyone that values their time or an easy transaction. More