Audi Chantilly

High Level of Customer Service I visited the dealership initially to get an orientation on a resale vehicle. Met with Reggie Dennis, and he gave us a high level of service as prosp I visited the dealership initially to get an orientation on a resale vehicle. Met with Reggie Dennis, and he gave us a high level of service as prospective buyers, without pressure, knowing that we are unlikely buyers-we had indicated that we would be buying my brother's leased vehicle after the lease ended. On a subsequent visit, he escorted us to the service advisor as we wanted a breakdown on future maintenance costs. After considering resale vs. new, we shopped around for competitive prices at other dealers before deciding on a new vehicle. We contacted Reggie for an opportunity to earn our business, and he took the time to present our offer as we wanted it presented. No pressure on us. Although we did not purchase on the day of the offer, the sales manager called us the following morning, and we had a win-win on hand. We decided to purchase. Post purchase, on delivery, Reggie took as much time as we needed for a thorough level of orientation of the vehicle. Our experience with Reggie on 4 different instances was definitely 5 Star. More

Mark was really helpful, the whole buying experience was just amazing, would recommend him to anyone looking for audi. Thank you once again. Love it just amazing, would recommend him to anyone looking for audi. Thank you once again. Love it More

Worst aftersales experience Almost 6 months after purchase, and my car is finally in the condition originally promised to me. I purchased a vehicle out of state and had my ca Almost 6 months after purchase, and my car is finally in the condition originally promised to me. I purchased a vehicle out of state and had my car shipped to me. I paid full asking price for the vehicle, in exchange for the car being repaired / brought up to spec and delivered to me in good condition. Overall, the dealership failed to live up to its promises and took months too long to complete everything. In summary, the dealership: 1. General sales process incompetence. Car was presented dirty. I had to manage every step of the transaction - if not, days would pass before the salesperson properly followed up. 2. Failed to complete all aspects of the we owe, leaving me to have repairs done at a local shop. Quality of dealership repairs was abysmal. 3. F&I office repeatedly failed to properly submit paperwork to my lender and local DMV, wasting my time. 4. Car was delivered dirty with damage to it. Dealership ultimately paid the bill, but not until after I had to argue with them, wasting more of my time. Overall, the dealership wasted my time, delivered the car months after buying it and in a condition that was not as agreed. The dealership ultimately took steps to try to remedy the situation; however, buyer beware for anyone that values their time or an easy transaction. More

Professional and extremely knowledgeable individuals. Owned multiple vehicles, and this exquisite car is my 2nd A6. Mark Cooper is the best of the best. Thanks Owned multiple vehicles, and this exquisite car is my 2nd A6. Mark Cooper is the best of the best. Thanks More

Very happy with my experience at this dealership. Had Very happy with my experience at this dealership. Had to stop in later due to work schedules and they were completely accommodating. Mark Cooper w Very happy with my experience at this dealership. Had to stop in later due to work schedules and they were completely accommodating. Mark Cooper was knowledgeable and easy to deal with. Bought my first Audi (Q7) and so far, so good. Would recommend! More

Great experience and would highly recommend if you are in market for car purchase. End to end experience was so easy. I did work with Mamta Vohra and highly recommend her. All the dealings were made so si in market for car purchase. End to end experience was so easy. I did work with Mamta Vohra and highly recommend her. All the dealings were made so simple and were very transparent. More

Great people, great car! Just bought an amazing new Audi S5 from Mark Cooper at Audi Chantilly. Both Mark and his colleagues were amazing and made the entire car-buying proc Just bought an amazing new Audi S5 from Mark Cooper at Audi Chantilly. Both Mark and his colleagues were amazing and made the entire car-buying process painless and even, dare I say, enjoyable. Mark was incredibly personable, not pushy at ALL, super knowledgeable about the car/features, and was able to get us a fantastic price. I would highly recommend both Mark and Audi Chantilly. More

Exceptional buying experience From start to finish, the buying experience was smooth. Eric demonstrated knowledge on the vehicles and treated my needs professionally and with respe From start to finish, the buying experience was smooth. Eric demonstrated knowledge on the vehicles and treated my needs professionally and with respect. When there wasn't agreement, he made sure to address that with care which is a big reason I chose Audi. More

Eric Ekpa doesn't play games, he works deals I visited with Eric this week to buy a used SUV, one that Cargurus had listed as a "Great Deal" to begin with, so all I had to negotiate was my trade I visited with Eric this week to buy a used SUV, one that Cargurus had listed as a "Great Deal" to begin with, so all I had to negotiate was my trade in. I knew how much I wanted to get for my trade and Eric worked with me and the sales management team to get approval so we could reach a number that both sides could live with. Overall this was painless and I was able to complete the transaction without any hassle. I would highly recommend working with Eric. Eric isn't a miracle worker, but he's willing to go to bat to make reasonable deals happen. More