Audi Brooklyn

After 6 months of delivery of an A4 still have only partial wood inlays in vehicle made 2 special trips to Brooklyn Audi service and left incomplete no way to sell a vehicle . If I was not promised wi partial wood inlays in vehicle made 2 special trips to Brooklyn Audi service and left incomplete no way to sell a vehicle . If I was not promised with in one week it would be complete I would never picked up the vehicle in February . Will never deal or recommend Brooklyn Audi ever again. Very frustrating . Discusted with ownership . More

In December 2012 I purshased an Audi A4 premium + fully loaded with dealer installed walnut wood inlaids . Picked up the vehicle mid January with out the wood inlaids .Was told to make appointment to have loaded with dealer installed walnut wood inlaids . Picked up the vehicle mid January with out the wood inlaids .Was told to make appointment to have them installed . One month later got the appointment only to have them partly installed . Was told the the missing pieces were on back log . Over 90 days later still have my vehicle incomplete .very frustrating . Would not as 6 time lease& buyers would use or recommend this dealership again. More

In mid-Dec, I was negotiating over phone with Audi Brooklyn for an pre-owned 2012 Audi A6 with their Used Car Manager (UCM), Victor. The car was 14 month old with 6000 miles on it but had a lot of den Brooklyn for an pre-owned 2012 Audi A6 with their Used Car Manager (UCM), Victor. The car was 14 month old with 6000 miles on it but had a lot of dents, chips and cracks on both the front and back bumpers. The UCM agreed on phone to repair these. So I traveled over 500 miles to take a look at the car and finalize pricing. Once I looked at the car personally, not only the bumpers where in bad shape, 3 wheels had lot of curb rashes, the tires had cuts at several places, and the door had a ding all in a car with just 6000 miles. I discuss this with one of the sales person for repairing these, Just when we finalized the price with this other sales guy who showed us the car, the UCM comes by telling me he has take a deposit from other person, so the deal is now off. I knew right then that this was a lie. The UCM that evening decided to jack up the price by $5,000 from $48,990 to $53,990. I left Audi Brooklyn with a very bad experience. This was one of the worst transaction I have ever had. I drove over 500 miles with my wife and 8 year old to buy this car as was discussed with the UCM over phone. We were all looking forward to bring this Audi as our family's Christmas purchase for 2012. My wife and daughter didn't understand what just happened and were disappointed. All I could say to them is that they saw a pure lesson on where used-car salesman get their bad reputation from. Way to go Victor, you lived up to the reputation, and stole our Christmas gift! More

This dealership is about customer service and honesty. They want the customer to enter happy and leave even happier! I visited Audi Brooklyn after doing online reseach. I owned a car for 8 years and was They want the customer to enter happy and leave even happier! I visited Audi Brooklyn after doing online reseach. I owned a car for 8 years and was looking to trade in for a new car. Shopped around the showroom for a couple hours and fell in love with the Q5. It was a deal I couldn't resist. Even though my car wasn't available in the showroom because of color it only took a couple days to receive. Transaction of trading in my car and buying a new one was quick! I would highly recommend this dealership! More

My 2012 A6 was due for its first 5000 mile service. I googled my near by Audi Dealers and found Brooklyn Audi's service Department. I called and a very friendly customer service representative took down googled my near by Audi Dealers and found Brooklyn Audi's service Department. I called and a very friendly customer service representative took down my information and set up an appointment for me for today at 7:00 AM. I had told her that I needed a courtesy vehicle and I need to be out of service by latest 7:30AM because I am running on a tight schedule. Although she promised me the whole world, I did not have much confidence due to my experiences from prior visits with other dealerships. 6:59AM, I successfully found the Service Department (located in a remote area) and pulled into the garage. Immediately a service attendant guided me to a parking spot and proceeded with a vechile walk around to jot down vehicle condition on arrival. 7:01AM, Steven Mangat, service manager came up to me and greeted me "good morning Mr. Liang, welcome to Audi".... I was pleasantly surprised. We then went over what needed to be done on the vehicle, he sat me down by the lounge, attended all my questions with nothing but patience and friendliness. I was out by 7:32AM in their Courtesy vehicle. Brooklyn Audi's Steven was on point! I am glad I did not let the service department's outside appearance fool me. This service dept. is worth the trip for their friendly service alone!! Now for vehicle issues, I was there for the following issues: 1)5K maintenance 2)Glass removal within door panel due to a glass breakage 3)Vibrating noise from center speaker when using bluetooth on phone 4)during winter there was condensation in the optional $1,500 "daylight" LED lights. 5)vehicle has "delayed start" and "delayed Navigation screen fold up" in cold temp. when I left the following was completed: 1)DONE 2)DONE 3)was told it maybe issue with phone (until further notice)(Not Fixed) 4) No condensation was found (today was 80 degrees and not raining..so it's not fixed) 5) No "Delayed" anything (LOL) (Not Fixed) Did they go the extra mile to ensure there was absolutely no problem with my car? I wouldnt know, but at least Steven gave me the feeling and confidence that they had done all they can at the current time to fix all they can fix. I will recommend this service dept to any Audi owners, look for Steve when you get there! More

This was our 5th Audi purchase and the buying process at Audi Brooklyn was, by far, the fastest & easiest process of them all. I would highly recommend this dealership. Audi Brooklyn was, by far, the fastest & easiest process of them all. I would highly recommend this dealership. More

Terrible experience. I leased a car from them, and they've not delivered the registration within 30 days. The temporary tag is past due, and I cannot get answers from them. They repeatedly promise to they've not delivered the registration within 30 days. The temporary tag is past due, and I cannot get answers from them. They repeatedly promise to call back and NEVER follow through. Extremely disappointing and surprising from an Audi dealership. More

I would definately recommend this dealership. They are professional, courteous, and knowledgeable. Steve Mangat is a pleasure to deal with. I have dealt with him a few times and I trust him to service professional, courteous, and knowledgeable. Steve Mangat is a pleasure to deal with. I have dealt with him a few times and I trust him to service my car. More

This Audi service center, and dealership, really has excellent service all around. Steve Mangnat greeted me with a smile and very little paperwork (which is always better in my opinion). Before I had a excellent service all around. Steve Mangnat greeted me with a smile and very little paperwork (which is always better in my opinion). Before I had a chance to even sit in the waiting room, work began on my car. Now I wasnt getting much work done on my car, state inspection, but I did have a chance to see Steve and the staff interact with the other people waiting in the room. Everything was explained clearly and precisely. They were not pushy and they offered the best and most affordable solution to each problem. If you have any issues, or need any work done, Open Road Audi of Brooklyn is the way to go! More

Very Friendly, able to discuss within reason and just an overall great experience. So much so that the dealership was recommended which resulted in another sale! Great Job! overall great experience. So much so that the dealership was recommended which resulted in another sale! Great Job! More