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Audi Brookline

Brookline, MA

4.8
750 Reviews
Audi Brookline, A Herb Chambers Company is committed to providing the highest levels of customer service through our unsurpassed knowledge of the Audi vehicles we sell and service. Our team of automotive professionals take pride in representing the Audi brand and is well versed in the innovative design, advanced technology, and superior performance that the brand represents. We are proud to serve customers in the greater Boston area including Newton, South Boston, Cambridge, Waltham, and Dorchester. High quality engineering is at the center of a totally fulfilling Audi driving experience. At Audi Brookline, A Herb Chambers Company we strive to offer a customer experience at the same high level. Whether you are looking for a new or pre-owned vehicle, need parts or service, or would like information on Audi products and services, please call or email us for prompt attention. Audi customers expect superior performance without compromise. At Audi Brookline we look forward to exceeding those expectations.
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308 Boylston St Rt. 9

Brookline, MA

02445

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Showing 750 reviews

December 21, 2023

Service Manager was thoughtful and handled everything well. Will continue to use this dealer as my go to location. More

by art_carver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
Dec 22, 2023 -

Audi Brookline responded

We're glad to know our Service Manager was able to assist you effectively! We look forward to being your go-to Audi Brookline dealer. Thanks for the review!

December 14, 2023

Never received any service after they had my car for 4 days. There was a very obvious banging sound in the back drivers side wheel that they somehow “could not hear” and had me come in to test drive my ca More

by hebeling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Gomes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Audi Brookline responded

I'm sorry to hear about your experience. This is not the level of service and attention we strive for. This has been addressed with our team and I would like to connect with you to see how we can make things right. Please reach out at your earliest convenience. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

December 14, 2023

Luis was very helpful. He kept me abreast of the progress of the 40,000 mile service. More

by hcammack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gonzalez
Dec 14, 2023 -

Audi Brookline responded

We are so happy that our Audi Brookline team earned your five stars. Thanks!

December 07, 2023

On time and accommodating. Thank you for getting it right all the time. Love all my Audis. More

by vincenzoira
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Naeem
Dec 07, 2023 -

Audi Brookline responded

Thanks so much. We look forward to your next visit to Audi Brookline!

December 06, 2023

Brookline Audi is efficient and has a very capable staff. The waiting area is also clean and comfortable. More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Audi Brookline responded

We're glad to know you found our team at Audi Brookline efficient and capable, as well as enjoyed the comfort of our waiting area. Thanks for sharing your experience!

December 01, 2023

Friendly staff and quick and efficient service. Overall a very positive experience. As painless as car service can be! More

by alaimins1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Claudio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kervens Noel
Dec 01, 2023 -

Audi Brookline responded

Thank you for choosing Audi Brookline for your car service needs! We look forward to assisting you again in the future! Safe travels!

December 01, 2023

Excellent service. Thorough and fair. Work completed in the same day. Respectful of time and cost. More

by cinstudio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens
Dec 04, 2023 -

Audi Brookline responded

Thank you for coming to Audi Brookline! We look forward to assisting you again!

November 24, 2023

great service!Got work done in 1 day! Even got Uber to send us home More

by Jifengjeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Nov 27, 2023 -

Audi Brookline responded

Hey Jeff, thank you for sharing your great service experience with us at Audi Brookline! We'll see you next time! Safe travels!

November 22, 2023

Just brought my 2022 SQ8 in for its 20k service this past week. As I've experienced in my past service visits for my car and my wife's, the team at Audi Brookline (in particular Aramayis) knocked the service More

by ZKurland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aramayis Grigoryan
Nov 24, 2023 -

Audi Brookline responded

We're delighted to know that you had another great service experience with us at Audi Brookline! Your recommendation means a lot. We'll be sure to pass your kind words along to Aramayis and the rest of our team. Safe travels!

November 22, 2023

I was ghosted by this dealership. Amanda took my call and and was very pleasant. She asked me to send information. I sent it, and she acknowledged receiving it. I never heard from her More

by HarrySTruman
Recommend Dealer
No
Employees Worked With
Amanda McEachern
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Audi Brookline responded

This is certainly not the level of service we strive for and have addressed this with the appropriate members of our team. I hope you'll consider giving us another opportunity to earn your business in the future. Respectfully, Timothy Veiga - General Manager

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