Audi Brookline

Another Great HC Experience at Audi Brookline During my busy schedule, I started looking for a larger car for my wife but really didn’t have enough time to spend at dealerships. After a couple of During my busy schedule, I started looking for a larger car for my wife but really didn’t have enough time to spend at dealerships. After a couple of unsuccessful attempts, I switched brands and started looking into the Audi Q7, very glad I did. While it wasn’t our first choice, we are convinced now that it is a much better fit for our needs than we thought. The style and ride are top notch and while not all vehicles are perfect, other than the lack of any center console, this vehicle had the least compromises for us. I have purchased cars exclusively with Herb Chambers for more than 25 years. Like most people I know, buying a car can be a painful experience. That is why I tend to stick with the same brands and salespeople unless they don’t have something I want. Steve Boston at MB Natick, Chris Anslono at HC BMW (service dept), Ian Miller, Melissa Steffy and others. Even if I was looking for a different make, I could always count on their recommendations and help if I was going to another HC dealership. These relationships have made buying cars from HC a great experience. When I contacted Audi of Brookline, I initial spoke to Kayla DiPaolo and within a few minutes I knew she was one of those special individuals as the people I mentioned earlier. They had a car I was interested in, I took it for a quick ride, they appraised my trade and then made me an offer that was very aggressive and earned my business on the spot. My sales person, Chris Garvin, who came on after I agreed to the deal, was extremely knowledgeable and a great help getting me through the purchase and delivery process. They even did a few extra unexpected things after the sale just to say thanks for your business. Well done Audi of Brookline. More

No Communication The main problem with this service dept is the service advisors who act nice when you check in but when it comes to keeping you up to date on your veh The main problem with this service dept is the service advisors who act nice when you check in but when it comes to keeping you up to date on your vehicle they turn a cold shoulder. They never call you back when they say they will and if you push for a status they argue with you. Customer service does not get any worse than that when advisors forgets their basic task, "taking care of the customer". More

Mickey mouse operation! Interaction started normal as usual and we eventually found a car that was not on their lot and agreed on a price, so far so good.things turned sour w Interaction started normal as usual and we eventually found a car that was not on their lot and agreed on a price, so far so good.things turned sour when they lie about their timetable to deliver a vehicle that is already under agreement and poor to no communication was attempted to rectify the situation. Poor customer service and when talking to the stealer ship staff I was received with condescending attitudes.first and last time I will shop at this dealer, as I have purchased many vehicles in the past and this one experience has been scarring to say the least. More

Supreme Service ! Once again , I am more than happy to take time out of my hectic schedule as a working mother in order to write this review. Unfortunately, last n Once again , I am more than happy to take time out of my hectic schedule as a working mother in order to write this review. Unfortunately, last night my Audi unexpectedly got a flat tire. I communicated with Max in the Service Dept. at my earliest convenience, as I was desperate to replace my tire as soon as possible. Not only was Max courteous and professional as always , he was also extremely accommodating. Max informed me that I could have my Audi at the Service Dept. at any time during the day , and Max along with the staff technicians would remedy the situation. I truly am quite impressed with Max and his professionalism, as he continues time and time again to go above and beyond my expectations. More

NUMBER ONE FOLLOW UP SERVICE AT AUDI OF BROOKLINE I give very high marks of excellence to the Service Department at Audi Brookline. Every Service Visit is always driven for the customer looking out f I give very high marks of excellence to the Service Department at Audi Brookline. Every Service Visit is always driven for the customer looking out for their needs and concerns. In a recent issue they had a third party who works for the dealership repair a dent . I went to the service manager showing the poor work which was now worse than the original dent. He agreed and got our money back for the dent work done by the third party and sent the car to the dealership's auto -body shop to have the door professionally repaired. He made sure the work was done and he offered to pick up the difference in cost of the auto-body work since the door was worse off with the third party's poor dent repair. That is what we call "FULL SERVICE" and I highly recommend this service department at Audi Brookline! I also recommend a great place to buy a car with no bull and honest sales approach to meet your new car purchase needs. More

Fabulous Customer Service The other day I called the Brookline Audi dealership to schedule an appointment. I spoke with Amanda Swiss, who was absolutely delightful. She went The other day I called the Brookline Audi dealership to schedule an appointment. I spoke with Amanda Swiss, who was absolutely delightful. She went beyond the call of duty to accommodate my service time and told me about a coupon which I could use on my service. How nice was that?! More

Stellar Service ! The Service Department at Audi Brookline went above and beyond in order to assist me following a most unfortunate experience with Audi Roadside Assist The Service Department at Audi Brookline went above and beyond in order to assist me following a most unfortunate experience with Audi Roadside Assistance. Amanda , Max, and Steven Lafond were courteous, understanding, and above all professional. I highly recommend the service department without any reservations whatsoever. More

Good customer service Treated me fairly, made good on their promises. Liked the car they sold me. Would certainly recommend this dealership to others. Would have liked a di Treated me fairly, made good on their promises. Liked the car they sold me. Would certainly recommend this dealership to others. Would have liked a different color, but what they gave me was fine. More

She made me go from Audi Buyer to Audi Family Member! After checking out 6 other Audi dealers in and around Boston, 2 friends of mine and I went to Audi Brookline on a Sunday afternoon to cross it out of After checking out 6 other Audi dealers in and around Boston, 2 friends of mine and I went to Audi Brookline on a Sunday afternoon to cross it out of our list of Dealers contacted. Till then, none of the dealers had been interested to sit down with us and simply help us find the cars we were looking for. In fact, the closest match dealer / sales associate that came in to our radar actually suggested we DO NOT come to the Showroom on a Sunday as he was very busy and the staff was inadequate. Well, you snooze you LOOSE. Three friends walked out of Audi Brookline at 9pm on Sunday (dealership closes at 5pm) with 3 Q7s reserved for us that closely matched our dream cars, with an absolutely dreamy deal to boot. Mr. Raphael Ortiz, Audi Brand Consultant, was the most mature sales person we had encountered till date. Fulfilling such a deal was not easy for the dealership and there were a few moments of stress and tension in the next two weeks... something a little more communication and proactive customer services may have mitigated a lot. But regardless, my particular needs were met and exceeded by a long margin by Ms. Kayla DiPaolo, Sales Manager - who personally ensured that every interaction since the day of reserving the car were with me directly and delivered exactly as committed. She ensured we closed an updated deal within my comfort zone, paperwork took less than 15min from the moment i walked into the dealership, and delivery happened on the day I was promised. This is my second Audi and my first Audi purchase was from a terrible dealership in another state. So I was all for switching to a Benz... but Kayla made it amply clear why Audi owners truly feel like Audi family members. I have been riding my Audi Q7 3.0 Prestige model for a month now and I cannot tell you how much satisfaction I get just by thinking of the next time I will get to drive it... Brookline dealership is almost a 40min drive from my place but given the experience, i will love to continue my interaction with the agency through service and possibly, the next upgrade as well! Happy Camper, that's me! More

Friendly, humorous, Professional. The sales team and the finance and insurance team were professional, thorough, fair, personable and reasonable. When an issue arose, it was handled w The sales team and the finance and insurance team were professional, thorough, fair, personable and reasonable. When an issue arose, it was handled with good humor, promptly and fairly. Highly recommended. More