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Audi Brookline

Brookline, MA

4.8
797 Reviews
Audi Brookline, A Herb Chambers Company is committed to providing the highest levels of customer service through our unsurpassed knowledge of the Audi vehicles we sell and service. Our team of automotive professionals take pride in representing the Audi brand and is well versed in the innovative design, advanced technology, and superior performance that the brand represents. We are proud to serve customers in the greater Boston area including Newton, South Boston, Cambridge, Waltham, and Dorchester. High quality engineering is at the center of a totally fulfilling Audi driving experience. At Audi Brookline, A Herb Chambers Company we strive to offer a customer experience at the same high level. Whether you are looking for a new or pre-owned vehicle, need parts or service, or would like information on Audi products and services, please call or email us for prompt attention. Audi customers expect superior performance without compromise. At Audi Brookline we look forward to exceeding those expectations.
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308 Boylston St Rt. 9

Brookline, MA

02445

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Showing 797 reviews

May 06, 2022

Poor job booking. I called and have to leave a call back and they never responded. Once I called again and booked the appointment it went smoothly. More

by stevenmg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayla Grigoryan
May 11, 2022 -

Audi Brookline responded

We appreciate you bringing this to our attention, Steven. Our team is disappointed to hear about the first hiccup in your scheduling experience and we hope we can do better next time. Please don't hesitate to reach out if you have additional feedback to share about your visit. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

May 05, 2022

I have not had a great experience with the service dept. sketchy recommendations on services needed, and poor communication on how to use my prepaid service contract. More

by bigbri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Audi Brookline responded

Hello - I'm sorry to learn about the details of your recent service experience. It was never our intention to provide you with a negative visit and would like the opportunity to discuss this with you further. Thanks, Timothy Veiga - General Manager - tveiga@herbchambers.com

April 29, 2022

Tampsi was great! She Made the process stress free and fun. I would buy another car from this dealership because of Tampsi. More

by ljmii
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tampsi Rocca
Apr 29, 2022 -

Audi Brookline responded

We're so happy to hear this! Thank you for trusting Audi Brookline with your business and please don't hesitate to reach out if there's anything else we can do for you!

April 28, 2022

The experience of purchasing my new Q8 was great! Jose made the whole process very smooth. Jose has a very friendly personality and put’s you at ease though the process. Great!!!! More

by chucktosterville
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Goncalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Audi Brookline responded

It means the world to us to hear that your new Q8 purchase went off without a hitch! Thank you for choosing Jose and the Audi Brookline team to help make it happen!

April 23, 2022

Luis explained what was need to be done and when the work would be finished. He was polite and kept me informed. More

by Rhea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Audi Brookline responded

Thank you for sharing your experience! We're happy to hear Luis took great care of you and we hope to see you again next time here at Audi Brookline!

April 22, 2022

Aramayis was very helpful and knowledgeable! Overall a very good first experience at Audi Brookline. More

by Sid
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aramayis
Apr 25, 2022 -

Audi Brookline responded

Thank you for the kind review, Sid! We're glad Aramayis could assist you. We hope you choose Audi Brookline for your future automotive needs!

April 22, 2022

Beautifully designed dealership that conveys luxury and attentiveness to clientel. Service writer are excellent and listen well. Clearly good service is their goal. More

by Gsklavens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramaya- excelkent
Apr 25, 2022 -

Audi Brookline responded

Thank you for the wonderful feedback! It was a pleasure having you visit us here at Audi Brookline and we hope to see you again next time!

April 21, 2022

On the whole, I think it's a decent dealership. I don't always think they put the customer first More

by doug raymond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervins
Apr 22, 2022 -

Audi Brookline responded

Hi Doug, thank you for sharing your honest feedback. If anything our team can improve on, feel free to reach out to our team.

April 17, 2022

Nice clean new facility, with an efficient and accessible service intake procedure. What a relief to have the reconstruction completed More

by dmurphy33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kervans Noel
Apr 18, 2022 -

Audi Brookline responded

Thank you for sharing your review! We're happy you enjoyed our new facility! See you next time at Audi Brookline!

April 16, 2022

Excellent on time service. Through talk with service rep and clean facility. Spoke to salesperson about lease. More

by mallen10a
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

mallen10a responded

Excellent on time service. Service Representative kept in touch

Apr 16, 2022 -

mallen10a responded

Excellent on time service. Clean faculty and responsive representative

Apr 19, 2022 -

Audi Brookline responded

Thank you for taking the time to share this wonderful feedback! We look forward to serving you again in the future! - The Audi Brookline Team

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