Back

Audi Brookline

Brookline, MA

4.8
797 Reviews
Audi Brookline, A Herb Chambers Company is committed to providing the highest levels of customer service through our unsurpassed knowledge of the Audi vehicles we sell and service. Our team of automotive professionals take pride in representing the Audi brand and is well versed in the innovative design, advanced technology, and superior performance that the brand represents. We are proud to serve customers in the greater Boston area including Newton, South Boston, Cambridge, Waltham, and Dorchester. High quality engineering is at the center of a totally fulfilling Audi driving experience. At Audi Brookline, A Herb Chambers Company we strive to offer a customer experience at the same high level. Whether you are looking for a new or pre-owned vehicle, need parts or service, or would like information on Audi products and services, please call or email us for prompt attention. Audi customers expect superior performance without compromise. At Audi Brookline we look forward to exceeding those expectations.
Contact Dealership

308 Boylston St Rt. 9

Brookline, MA

02445

Directions

By Type

Showing 797 reviews

October 08, 2022

Ahmad, GM and finance manger, are very helpful and respectful, making the shopping process very easy with no BS. Honest dealership. Much appreciated! More

by Audi5000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Veiga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmad, Amanda - 5 stars
Oct 10, 2022 -

Audi Brookline responded

Thank you for trusting Audi Brookline with your business! We appreciate the kind comments and hope we have the privilege of working with you again in the future!

September 30, 2022

Fantastic service from Aramayis Grigoryan at Audi Brookline! Timely, complete, well explained and all service completed ahead of time. Thanks! More

by AW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis Gregoryan
Oct 03, 2022 -

Audi Brookline responded

Thank you for visiting Audi Brookline! We're happy to hear Aramayis & the team provided you with wonderful service and we hope to see you again next time. Take care!

September 29, 2022

Very welcoming, efficient and professional. When an added problem surfaced post the initial/planned service the dealership handled it seamlessly. More

by harrss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Audi Brookline responded

Thank you for sharing your experience! It was our privilege to serve you and we hope we have the opportunity to do so again in the future! - The Audi Brookline Team

September 28, 2022

Kevin and Alex are as good as it gets. Interaction and transaction were a breeze. If you’re going to purchase or lease a luxury vehicle, the experience should match. This was truly enjoyab More

by Jordanfallman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Fine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Mojica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Sep 30, 2022 -

Audi Brookline responded

Thank you for your review, Jordan! We're so happy that Kevin and Alex earned your 5-stars! We look forward to seeing you next time! -Audi Brookline

September 24, 2022

Received outstanding service working with Chris Garvin at Audi Brookline to purchase a new vehicle. Chris assisted me through every step of the process including working with the service department on repair More

by DJBelmont
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Audi Brookline responded

Thanks for providing us with this excellent five-star review. We're honored to hear how Chris and the rest of the team here at Audi Brookline could provide for you during your visit. We hope to see you back here for any of your future automotive needs!

September 17, 2022

Audi of Brookline continues to surpass expectations (which were very high to begin with). Aramayis and the service team are as professional as they get. Would recommend them for your Audi, and for your More

by giljzim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramayis Grigoryan
Sep 21, 2022 -

Audi Brookline responded

Thanks for the five stars! We're glad to hear that Aramayis and the rest of the team could assist you. We hope to see you back! -Audi Brookline

September 15, 2022

So disappointed with a 10:00 am appointment for an oil change and the car wasn’t ready promptly! Left at 12:30. Ridiculous. Poor customer service More

by marcia66
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Sep 16, 2022 -

Audi Brookline responded

Thank you for sharing your experience. We apologize for the long wait during your visit and will make sure the situation gets looked into with our team. We hope we have the opportunity to provide you with a more efficient experience in the future. Thanks again and please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Timothy Veiga - General Manager - tveiga@herbchambers.com

September 14, 2022

I would like to thank Pierre, Jermiah and Douglas for assisting me with the purchase of a used car, they were all professional and made the process easy. I would highly recommend this location for sales, More

by Navid J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Veiga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Claudio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pierre Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Audi Brookline responded

Thanks for the five stars, Navid! We're glad to hear that Pierre, Jermiah, and Douglas could assist you during your visit with us. We hope to see you back! -Audi Brookline

September 13, 2022

I am so thankful for Audi of Brookline. I was out of town, I heard a strange noise coming from the left front wheel when making slow turns. Luis, at Audi of Brookline, was able to get our c More

by andrea.ellis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
Sep 13, 2022 -

Audi Brookline responded

Thank you for sharing this experience, Andrea! We're so glad Luis & the team were able to assist you and we hope the rest of your trip went smoothly. Take care and thanks again, from all of us here at Audi Brookline!

September 09, 2022

Terrible place to have your vehicle serviced at, beware they seem to not have many ASE certified technicians. Brought my car in twice for a low oil light first time apparently there was no issue and the se More

by JoseRC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Gomes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arimayas
Sep 16, 2022 -

Audi Brookline responded

Hello Jose, We regret that this situation occurred and appreciate you bringing this to our immediate attention. We want to help resolve these concerns and regain your confidence in us. Please reach out when you have time to discuss this in detail. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

Oct 26, 2022 -

JoseRC responded

After attempting to email the "GM" who chose not to even respond to my concern, I ended up having to file with the MA consumer action group. The next step I have to take is taking them to small claims court since they never fixed anything properly of mine. This dealership struggled with my concerns and they still aren't fixed. My low oil light concern was never fixed (it came back again) and service refused to admit to ruining my motor mounts. Honestly be wise with choosing to bring your vehicle here it could cost you more than you bargained for, and do some research. There are plenty more places that offer real luxury service and genuine customer care on a personal level than Audi of Brookline.

...
34
...