Audi Brookline

I recently brought my Audi to Audi Brookline to address an issue with my steering wheel, and I had a fantastic experience. From start to finish, the service was top-notch. an issue with my steering wheel, and I had a fantastic experience. From start to finish, the service was top-notch. More

My salesperson Bryan was outstanding in every way. Easier car I have ever purchased thanks yo him and Doug. You are lucky to have them! Easier car I have ever purchased thanks yo him and Doug. You are lucky to have them! More

They were very knowledgeable on the different vehicle options and helped us find a vehicle that fell within our price range. Moses was very helpful at every step of the process, even helping us get in to options and helped us find a vehicle that fell within our price range. Moses was very helpful at every step of the process, even helping us get in touch with a business manager on his day off. More

The staff at Audi Brookline was superlative in every facet of my buying experience. Kayla Chase and Bryan Garcia had the car in which I had interest prepped and ready, walked me through its complex con facet of my buying experience. Kayla Chase and Bryan Garcia had the car in which I had interest prepped and ready, walked me through its complex controls and reviewed the various features of the vehicle. I was given a fair trade-in allowance and my loan payoff was made promptly. It was a professional and pleasant experience and I would highly recommend Audi Brookline as a top-tier dealer. More

Ujwal and the financial man was helpful. I had good experience. They have good communication and good service to customers. I will buy more cars here. I had good experience. They have good communication and good service to customers. I will buy more cars here. More

Attentive and timely service, service advisors were very helpful , people were knowledgeable. The team provided for a very positive experience helpful , people were knowledgeable. The team provided for a very positive experience More

Appreciated the attention and assistance with basic tutorial. Jose had answers to all my questions. tutorial. Jose had answers to all my questions. More

Awful Service – Avoid Audi Brookline at All Costs I purchased a 2016 BMW X1 from Audi Brookline a month ago, and my experience with their service department has been incredibly frustrating and disappoi purchased a 2016 BMW X1 from Audi Brookline a month ago, and my experience with their service department has been incredibly frustrating and disappointing. After only two days of owning the car, I had to bring it back for a minor repair on the dashboard screen, which kept showing a warning about the e-brake. My father dropped the car off, expecting a quick fix, and we were told the repair would take a week at most. However, we heard absolutely nothing from the dealership for over a week. When I called, I was sent straight to voicemail, and when another family member called, they were told to call back the next day for an update. This continued for THREE weeks—three weeks of vague excuses and no clear communication. We were told the technician was sick or that they didn’t have an update, or someone would call us back, but that never happened. Finally, after our third week of calling, we were told the car was ready for pickup. The day before, they had no information about the car’s status, and suddenly, it was “fixed” within 24 hours. It was baffling and incredibly frustrating. I had asked multiple times, both by text and phone, for the car to be delivered to my home, given that it’s an hour away and the service had been so poor. Instead, they gave my father a 24-hour window to pick up the car or risk being charged for the rental. There was no apology, no accommodation for our reasonable request. When my father finally drove an hour to pick up the car, we found that while the dashboard symbol had been resolved, the dealership had left pieces of the car disassembled in the backseat. After three weeks of waiting, they didn’t even check to make sure the car was properly reassembled. This was unacceptable. Throughout this entire ordeal, the communication was horrendous. While Ahmed, the sales rep, did reach out to the service team to find out what was going on and informed me the car would be ready for pickup in the third week, when I messaged him about having the car delivered instead of picking it up, he never returned my message. He also didn’t respond to my father’s message about canceling the car sale due to the poor service and the inconvenience of driving an hour to pick up a car that wasn’t properly reassembled. Brooke Murphy, who initially reached out to me about the sale, never responded to my emails regarding the repair issue. Once the sale was done, it seemed like no one at the dealership cared about providing any further service. To make matters worse, Patrick, the service manager, was impossible to get a hold of. Every time I called, I was sent straight to voicemail. This lack of accountability and communication is beyond frustrating, and it’s clear that Audi Brookline only cares about making the sale, not about customer satisfaction. Audi Brookline’s service has been a complete disaster, and I will never recommend them to anyone. I’m warning others to stay away from this dealership—don’t make the same mistake we did. More

We’ve bought two CPO Audi cars from this dealership over the last 3 years - an A3 and a Q5. Both our experiences were very positive! The sales people are knowledgeable, patient and reasonable. We got prett the last 3 years - an A3 and a Q5. Both our experiences were very positive! The sales people are knowledgeable, patient and reasonable. We got pretty good deals on low mileage used cars with many desirable options as well as prepaid service packages. Their service team is also quite professional and responsive. More

Great experience; I met with Jose, drove the car I wanted and without any annoying quibbling, negotiated one quick point and was done within an hour. Jose and his team are exceptional! and without any annoying quibbling, negotiated one quick point and was done within an hour. Jose and his team are exceptional! More