Audi Brookline

Great dealership with tons of options. Xavier was a true professional and provided flexible options that tailored to my needs every step of the way! Xavier was a true professional and provided flexible options that tailored to my needs every step of the way! More

Audi Brookline staff were great, Professional. Jeremy Wall was on point and made the process easy. He took care of everything and then some. He went beyond to ensure we were satisficed. Alex Fin Jeremy Wall was on point and made the process easy. He took care of everything and then some. He went beyond to ensure we were satisficed. Alex Fine in finance was great and explained about the details. Pierre Bonilla checked in on us to see if we were happy. More

I scheduled an appt to have my seasonal tires, which the dealership stores at an exorbitant rate, put on my car. Herb Chambers Audi had neglected to take them out of storage, so, they were not on site a dealership stores at an exorbitant rate, put on my car. Herb Chambers Audi had neglected to take them out of storage, so, they were not on site and available to be put on the car. They were also doing an oil change, which they did not charge me for, in order to make up for the error. This was the right thing to do, but doesn't make up for my time wasted. I will need to make time to go back again, compounding the mistake and sloppy service. More

Audi Brookline helped to make the car buying process more enjoyable and created a seamless transaction for me. enjoyable and created a seamless transaction for me. More

The service is excellent —- Mais is super—the loaner was ready—things were done on time, and right ready—things were done on time, and right More

Very professional from greeting to competition Luis explained everything He is excellent at customer service explained everything He is excellent at customer service More

Tyler the manager there is about as unprofessional as it gets. They tried to offer me about 7 grand less than my car was worth and yell at me and say I was passing up a great offer. He got heated on the pho gets. They tried to offer me about 7 grand less than my car was worth and yell at me and say I was passing up a great offer. He got heated on the phone because I was trying to have a conversation based on facts, and all he wanted to do was give me opinions and could not back one thing he said up. He almost even swore at me out of frustration but luckily caught himself, it was pretty funny. What a joke. I had multiple dealerships offer me way more, I gave them multiple comps of similar cars for sale and proved the value, and they wouldn't give me one reason they wouldn't come up in value on my car. They offered me $35k when kbb has it worth between $40k and $44k and told me it was a good offer. Work with a dealership who values the customer's time and their vehicle, not one that wants to try and scam you out of your car. No complaints on Manny the sales rep. They also said they charge a $550 delivery fee to deliver a car to NH, $550!!! Highway robbery for 2-3 hours worth of work. I have bought 5 cars in Mass and never once have I been charged a penny for a "Delivery Fee" let alone $150-$200/hour for some guy making $25 an hour to deliver the car to NH as the law states. Just one more example of how shady this place is More

I had a previous appt had ordered the key. When I came for the key it wasn’t there. The next week I called to see if it was in and it was. It took me 10 days to get the appt. When I came i When I came for the key it wasn’t there. The next week I called to see if it was in and it was. It took me 10 days to get the appt. When I came in Kelvin took care of me. He was great. I then had a positive experience More

Luis and entire Brookline Audi service team provided the usual remarkable service from easy appointment booking, check in and periodic updates! Amazing customer experience! usual remarkable service from easy appointment booking, check in and periodic updates! Amazing customer experience! More