Audi Anchorage

This is no longer the Morrison Auto Group it was Purchased by the Kendall Auto Group in 10/2013. I purchased a Audi Vehicle from this dealership, 12/2013. I have also Purchased a wheel/tire set. Purchased by the Kendall Auto Group in 10/2013. I purchased a Audi Vehicle from this dealership, 12/2013. I have also Purchased a wheel/tire set. For a company that TOUTS GREAT CUSTOMER SERVICE, I can tell you first had that their customer service SEVERELY LACKS!!! If you like to spend a lot of money and expect no response to email or phone calls or just basically get lied to over the phone then THIS is the dealership for you. I Purchased my car in 12/2013 and have since had some minor issues, and questions about the car. My initial salesman was Russ and after a few weeks of no return calls or emails I contacted the dealership directly, they in formed me that Russ was no longer there. BONUS #1 salespeople that do not stick around long; get a commission and split! I was then referred to David, hoping things would go better I called and emailed my questions into my new salesperson/customer support person. AGAIN no return phone calls or email for a week. So once again direct call to the dealership and talked to what I have been told was a manager Chuck. he is very friendly on the phone but does not follow up/ through with my concerns. I define BASIC customer service as acknowledging the customers and their concerns. In other words at the very least a call back or recognition that emails and or voice mail messages have been received and the issues are being looked into. Instead Kendall SHOWS "EXCELLENT CUSTOMER SERVICE" by ignoring the bothersome customer, not returning calls or emails, acting aloof to the issues when actual contact is made! My sales from the parts department was a horror story as well! was purchasing a wheel/tire set for my car and had arranged for a friend to come pick them up. I had made my transaction over the phone and left Tony with all my CC info and he also found my info in the computer. However, later that day when my friend came to pick up my tires they gave some line about the credit card machines being down! They would not let them leave with the tires, even though they had all the info and my Credit Card! it was not till my friend was willing to leave a personal check for the price of the tires that they would let them leave! Again, not a picture of great customer service! I am now ACTIVELY steering people away from this dealer! I have sucessfully refered two friends to other dealers both have resulted in sales! I also have a third referal who really wanted an AUDI looking elsewhere. PLEASE heed my warning the price may be right at this dealership, but again their lack of ANY customer service AFTER the sale is what has left a bad taste in my mouth. More

I am a loyal customer of Morrison Auto-Audi Dealer. Infact I have purchased 3 Audis from John Backman in the last 8 years. Now mind you, I am quite the character and like to joke with folks. So each Infact I have purchased 3 Audis from John Backman in the last 8 years. Now mind you, I am quite the character and like to joke with folks. So each time I walked into the Sales area, John knew exactly who was in the bldg. He came walking up with a big grin on his face and said I knew it was you out here having a good time with everyone laughing. I have never felt like I was being preyed upon by a vulcher salesmen like other dealerships. The experience was very friendly and relaxed. The atmosphere was light and positive. Every person I came in contact with at Morrison Auto was obviously a happy employee who enjoys working there. John Backman has sold me 3 cars in the past 8 years, and from the first experience that he and I had, he remembered all of the things that i didn't want in a car, like the color red. He also knew exactly what I did want, and reasoned with me on the second car i bought, 2008 A4. Which was not the car i really wanted, but he recognized my needs and guided me in a logical selection of what would be the most logical for my family use. This really impressed me as he guided me to a car that was very fair on its price and had great options. The current experience was similar, I called John on Thursday 3/21/13, I told him I am coming down tomorrow and you better be ready, So I went down on Friday 3/22/13, I walk in dressed in my worst clothes i could find, a knitted beany, and dark glasses. Sure enough, John spots me right away and says you can't pull that disguise on me, lets go for a ride in the new S5. It was sitting right outside the door running. John and I had a blast that day, it was very enjoyable and the pricing was fair and I ripped out of the lot in a new S5. My overall experience with the guys down at Morrison Auto was very enjoyable, no pressure, no attitude, just a great group of guys who are very aware, observant, and assistive to every customer who comes in. If it was a dealership that doubled as a local Bar, the place would be packed everynight, its very enjoyable to spend time there. More

I had a leaking tire on my Q5 on Saturday at 2:00, on 13 October. It was actually snowing out. Johnson tire did not even think about trying to fit me in with all the tire change over happening. I called October. It was actually snowing out. Johnson tire did not even think about trying to fit me in with all the tire change over happening. I called Morrisons and asked if they could fit me in. I was there within 15 minutes. After waiting only 20 minutes I was suprised when the service desk lady (can't remember her name) handed me the keys to my car and said "all done, have a nice day sir". There was no charge and I only waited 20 minutes where Johnson's tire said MAYBE I could have it back in 4 hours or the next day. Fast and free is very rare these days and I appreciate them getting me and my family back on the road so quick! More

My husband and I have always owned Volkswagen's. Our first was a rabbit which my husband drove up here after buying it in Washington State. We took it to Eero (now Morrison) for all of our needs as it first was a rabbit which my husband drove up here after buying it in Washington State. We took it to Eero (now Morrison) for all of our needs as it was the only VW dealer. Since then we have owned a beetle, and are now on our second jetta. Our daughters are VW owners. About a month ago our warranty ran out and 4,000 miles later found out we needed a new transmission at a tune of $6000 (not including labor). My husband is a seasonal worker and that is more then our savings. Bill Shipp was awesome, trying to get VW to work with us and help us with the price. After much going back and forth they said they would give us $3000 which made us very happy. But me, always believing that when you are a good customer and always brag up the VW company, that Morrison should have helped out too. I posted a letter saying pretty much that and within a few days I received a phone call from Rick Morrison himself. He had Sean George, their service manager, in his office with him. He told me he would like to help with another $2000 dollars. He wanted me to bring it in during the week and I explained Don and I both work and Don had already lost money taking time off from work to take the car( we own only one car) to Anchorage (we live in Palmer) during all this process of dealing with the transmission. I asked if I could take it in on a Saturday and he said yes and would have a rental waiting for me. Tomorrow was the day I was suppose to take it in, but before I could even call to see if it was still a go, I had a call from Bill saying if I could bring it in, they could start on it today and be finished by tomorrow. I explained I couldn't ( I own a daycare in my home) and he said that was fine, they should be able to do it all in 4 hours or so and I could have the rental if they couldn't. I told him fine. Then a few minutes later he called and asked if I would give them permission to bring the rental out and the guy would drive our car in and they could start work on it today. I said yes and now my car is at Morrison. I feel they have gone above and beyond what I wanted or expected from them. Thank you again Rick and Bill. As my kids would say "you guys rock". Peggy W. More

Having to resort to my own servicing due to monthly troble codes on my Jetta I called for a part price. The part quoted by Eero seemed very high. I called the VW dealer in Tacoma Wa, suspicion was conf troble codes on my Jetta I called for a part price. The part quoted by Eero seemed very high. I called the VW dealer in Tacoma Wa, suspicion was confirmed. Part from Eero was more than twice the cost. Same part number. More