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Audi Anchorage
Anchorage, AK
16 Reviews
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Showing 16 reviews
January 30, 2025
Spencer was great to work with. He kept me informed throughout the repair process. Made it very easy and convenient. If I ever need any service in the future, Spencer will continue He kept me informed throughout the repair process. Made it very easy and convenient. If I ever need any service in the future, Spencer will continue to be my service advisor. I have already recommended him to everyone I know. He needs a raise! More
by k.hernandez
Employees Worked With
Spencer Enzor
October 23, 2024
Stay Away from Audi Anchorage! Vehicle inspection is made in May1, 2024. One month later, I have to change oil and my dead battery. Now, vehicle has an engine/coolant level iss Vehicle inspection is made in May1, 2024. One month later, I have to change oil and my dead battery. Now, vehicle has an engine/coolant level issue. I am curious what kind of inspection they do. At that time, I bought some parts and still waiting. For 5 months.... This is absolutely xxxxxxxx. I called them today and they cannot even help me and my call was transferred but nobody picked up my call. Nobody gives any update by email, or text or call. Nothing! They know very well how to overcharge and how to rip off their customers. But service is not their concern at all. They are extremely unprofessional, annoying and time-wasting. More
by angry customer
Employees Worked With
Cody Holland
July 13, 2017
Kendall Audi..My TT servicing They are by far the most professional and efficient people I have ever had the pleasure to deal with , it made buying the car all the more sweeter They are by far the most professional and efficient people I have ever had the pleasure to deal with , it made buying the car all the more sweeter And I don't think I could be happier . More
by caterg
Employees Worked With
Cody Holland
June 07, 2017
Horrible shady dealer. I had a Audi S4 that I had the timing service done at this dealership. They backed their service for a year. 4 months and 2k mikes later the timing be I had a Audi S4 that I had the timing service done at this dealership. They backed their service for a year. 4 months and 2k mikes later the timing belt slips and ruins the engine. The dealer says that the timing belt did not slip and it would be 24k for a new engine. I then brought my car to a different import specialist shop in town and they confirmed that it was he timing belt that was broke and provided me with pictures. J contacted the dealer then and they refused to take respondibity for their service because the car had been touched by a private party. More
by Fsimpson2
Employees Worked With
Service manager
May 17, 2017
Excellent care Mike and the crew in service always take great care of me and my car. I know and trust they'll make sure it's operating at its best or fix what ever Mike and the crew in service always take great care of me and my car. I know and trust they'll make sure it's operating at its best or fix what ever issuevibmight have. They always have a quick solution or send me out in a loaner car so I don't have to wait or get slowed done in my day. Makes life sooo much easier. More
by Jenschrage
Employees Worked With
Mike Nichols
December 28, 2016
They've changed, for the better After a few years of changes, they've finally got things together. From start to finish, they treat you well and give you constant updates (if you wan After a few years of changes, they've finally got things together. From start to finish, they treat you well and give you constant updates (if you want them). I felt like I was important to them which has not always been the case in the past. Well done! More
by AKRS
Employees Worked With
Cody
September 29, 2015
Problem Resolved I purchased a pre paid maintenance plan for an Audi A6. I took my car in for service and was told by the service writer that my service plan had expir I purchased a pre paid maintenance plan for an Audi A6. I took my car in for service and was told by the service writer that my service plan had expired. I had two services left. I took my concern to the Service Manager Romel Holmes. He listened to my concern and explained that he would look into the problem and that he would get back with me. Romel called and said that he had spoke with Audi and that the service plan had no expiration date and they would honor the next two services on the plan. Romel listened and resolved the problem. More
by Unhappy
Employees Worked With
Romel
June 30, 2015
Avoid Audi Anchorage In December 2014 I scheduled a 15,000 mile service appointment for my Audi A7. I asked Audi Anchorage to replace the steering wheel due to the damage In December 2014 I scheduled a 15,000 mile service appointment for my Audi A7. I asked Audi Anchorage to replace the steering wheel due to the damage the dealer caused to it when they had crashed the car. They agreed, ordered the new steering wheel and scheduled the appointment. During the service I was told that my battery failed. Since it was under warranty I asked them to get a new one under warranty and even offered to pay them to install it. The service advisor told me they would do that. The next day the service advisor called me and said they didn't want to replace the battery because I had aftermarket speakers in the car. I thought this was ridiculous because an Audi technician should be able to figure out how to put a new battery in a car. No aftermarket parts were directly connected to the battery, they were simply connected to the factory radio. The service advisor told me everything else on my car was complete. I went to the dealer, gave back my loaner car and the first thing the service advisor tells me is they won't replace the steering wheel they damaged. I stated that should have been explained to me over the phone. Her response was that the service manager wanted to talk to me about it. So I asked to speak to the service manager and was told he was not there and there was nobody else at the dealer that could help me. When I brought the car in, I asked for new windshield wipers, and they didn’t even perform that simple task. So I was forced to pay $450 for the 15,000 mile service in order to get my car back when the service had not been completed. My service advisor told me that the service manager would call me back as soon as he got back that day, he never did. After I didn’t get a response from anyone at the dealer, I called Kendall’s corporate office for a response and didn’t get an answer so I filed a complaint with Audi and the Better Business Bureau. About a week later, after receiving these complaints the service manager at Audi Anchorage finally decided to call me. I was asked to bring my car in to have the steering wheel looked at because apparently after my car was sitting at the dealer for two days nobody had actually looked at it and instead simply decided to do nothing. So I brought the car in two more times to have them look at it and neither the general manager or service manager was available either time. Then I received a letter from Kendall’s corporate office stating they never ordered a steering wheel for my car and would not order one in the future. I responded via email pointing out that they had in fact ordered two steering wheels for my car, Kendall ignored this fact. My complaint with the Better Business Bureau was not resolved because they didn’t respond. The steering wheel damaged by Audi Anchorage was never fixed, my bad battery was never replaced and I never did get new windshield wiper blades. More
by WayneH
Employees Worked With
April Armor, Rommel Holmes
