Audi Anchorage

Stay Away from Audi Anchorage! Vehicle inspection is made in May1, 2024. One month later, I have to change oil and my dead battery. Now, vehicle has an engine/coolant level iss Vehicle inspection is made in May1, 2024. One month later, I have to change oil and my dead battery. Now, vehicle has an engine/coolant level issue. I am curious what kind of inspection they do. At that time, I bought some parts and still waiting. For 5 months.... This is absolutely xxxxxxxx. I called them today and they cannot even help me and my call was transferred but nobody picked up my call. Nobody gives any update by email, or text or call. Nothing! They know very well how to overcharge and how to rip off their customers. But service is not their concern at all. They are extremely unprofessional, annoying and time-wasting. More

Excellent care Mike and the crew in service always take great care of me and my car. I know and trust they'll make sure it's operating at its best or fix what ever Mike and the crew in service always take great care of me and my car. I know and trust they'll make sure it's operating at its best or fix what ever issuevibmight have. They always have a quick solution or send me out in a loaner car so I don't have to wait or get slowed done in my day. Makes life sooo much easier. More

Avoid Audi Anchorage In December 2014 I scheduled a 15,000 mile service appointment for my Audi A7. I asked Audi Anchorage to replace the steering wheel due to the damage In December 2014 I scheduled a 15,000 mile service appointment for my Audi A7. I asked Audi Anchorage to replace the steering wheel due to the damage the dealer caused to it when they had crashed the car. They agreed, ordered the new steering wheel and scheduled the appointment. During the service I was told that my battery failed. Since it was under warranty I asked them to get a new one under warranty and even offered to pay them to install it. The service advisor told me they would do that. The next day the service advisor called me and said they didn't want to replace the battery because I had aftermarket speakers in the car. I thought this was ridiculous because an Audi technician should be able to figure out how to put a new battery in a car. No aftermarket parts were directly connected to the battery, they were simply connected to the factory radio. The service advisor told me everything else on my car was complete. I went to the dealer, gave back my loaner car and the first thing the service advisor tells me is they won't replace the steering wheel they damaged. I stated that should have been explained to me over the phone. Her response was that the service manager wanted to talk to me about it. So I asked to speak to the service manager and was told he was not there and there was nobody else at the dealer that could help me. When I brought the car in, I asked for new windshield wipers, and they didn’t even perform that simple task. So I was forced to pay $450 for the 15,000 mile service in order to get my car back when the service had not been completed. My service advisor told me that the service manager would call me back as soon as he got back that day, he never did. After I didn’t get a response from anyone at the dealer, I called Kendall’s corporate office for a response and didn’t get an answer so I filed a complaint with Audi and the Better Business Bureau. About a week later, after receiving these complaints the service manager at Audi Anchorage finally decided to call me. I was asked to bring my car in to have the steering wheel looked at because apparently after my car was sitting at the dealer for two days nobody had actually looked at it and instead simply decided to do nothing. So I brought the car in two more times to have them look at it and neither the general manager or service manager was available either time. Then I received a letter from Kendall’s corporate office stating they never ordered a steering wheel for my car and would not order one in the future. I responded via email pointing out that they had in fact ordered two steering wheels for my car, Kendall ignored this fact. My complaint with the Better Business Bureau was not resolved because they didn’t respond. The steering wheel damaged by Audi Anchorage was never fixed, my bad battery was never replaced and I never did get new windshield wiper blades. More

Kendall is the Worst Car Dealer Ever On September 4, 2014 the engine in my Audi R8 began running rough so I called Kendall to make a service appointment and they put me on hold so I can l On September 4, 2014 the engine in my Audi R8 began running rough so I called Kendall to make a service appointment and they put me on hold so I can listen to their pre-recorded message about being the greatest car dealer in Eugene Oregon, but this is Anchorage Alaska. The women picks up the phone and takes 10 minutes to schedule the appointment because she can't find my car in their computer, even though I've brought it in multiple times before. I asked for a loaner and she told me they don't have any, which is the first time any car dealer has told me that. I realized after I hung up that she probably thought my Audi R8 was a Volkswagen, because thats what Kendalls service department thought the last time I scheduled an appointment. My suspicions were confirmed when I got 2 emails the day before my service appointment telling me Kendall will have "Certified Volkswagen Techs" use "Certified Volkswagen" parts on my Audi R8. Then it took them 9 weeks to put a new timing belt in my R8, which didn't work. It took one more week to get it to "work". I asked the sales department about buying my car. They offered me $7,000 less for it than before I brought it in for service, which proves how little faith Kendalls sales department has in their service department. I decided to keep the car, but when I went to Kendall to get it I noticed they failed to put a new windscreen on the back bumper and failed to put new wipers on the car. I shipped the car down to Seattle and when someone picked it up they told me the engine was running rough. So it was brought to the Audi dealer in Seattle where it was found that Kendall failed to properly seal the timing belt. So the original work which was about $6,000 now needed $12,000 worth of engine work to fix Kendalls mistakes. A tech from Audi looked at the car and confirmed that Kendall was the one that caused the engine problems. I gave the info to Kendall and it took threats of suing them and 4 weeks before they finally agreed to have their insurance company cover the damages. So Kendall didn't even have to pay for it, it was their insurance and even with that they didn't want to make the repairs. Plus all four shocks on the car were leaking, something which Kendall's technician didn't notice in the 10 weeks it was sitting at Kendall. The car was finally repaired at the Audi dealer in Seattle. Kendall delayed sending the check for payment of the repairs to the dealer in Seattle so I couldn't pick up the R8 when I wanted to. So it took a total of 6 months and an Audi dealer in Seattle to get what should be a 2 week repair done. And Kendall never apologized for the error, or offer me anything but more problems. More