Auburn Chevrolet

The purchasing process was very smooth and the sales staff was friendly. I received a fair offer on my trade-in vehicle and we were able to negotiate a price on the new vehicle without any hassle. The staff was friendly. I received a fair offer on my trade-in vehicle and we were able to negotiate a price on the new vehicle without any hassle. The best part of this experience, was that the sales staff listened to what I was asking for and then moved efficiently to that goal. More

I shopped around for the purchase of my new car and was more than satisfied with Auburn Chevrolet! Kind staff and an excellent value for my trade! Actually make you feel they are happy for you and your pur more than satisfied with Auburn Chevrolet! Kind staff and an excellent value for my trade! Actually make you feel they are happy for you and your purchase whereas other dealership sales teams were too much about the money in their own pocket! Auburn Chevrolet has a new customer for life for my Chevy purchases! More

Received great service. Got exactly what i was looking for, without stretching my budget. Most important it didnt take long. I will definately do more business in a future for, without stretching my budget. Most important it didnt take long. I will definately do more business in a future More

shannon was great! we would go back to this chevy dealership for our next purchase.thank you for treating us so well; it was very enjoyable. dealership for our next purchase.thank you for treating us so well; it was very enjoyable. More

I got a call from Shelley, regarding our 11 silverado, said they had a good deal going on. I talked to my wife and we agreed on taking the half hour drive and see what's up. I originally bought my 11 silv said they had a good deal going on. I talked to my wife and we agreed on taking the half hour drive and see what's up. I originally bought my 11 silverado from them and I knew they don't play games and beat around the bush. Andrew was our salesman. He was very courteous and helpful. We walked that lot for well over an hour, as I explained my needs in a truck. He was very patient and showed me all the options I had. Once I picked out the truck we talked numbers. During our numbers talk I got to talking to the sales managers, Doug and Mitch. Great guys! Lets just say, with the help of the managers and awesome finance guy, mike, we left with a new 13 silverado! They gave us the best deal I have ever seen! By far in my history of vehicle purchases, this is the best one EVER. I will never go anywhere else to buy my Chevys!! Now if I can convince my wife to buy a Chevy car, we will definitely be back to see them! Thank you!! I love my truck!! More

We want to thank Faiz Hashmi for his outstanding attention to detail in helping us select a new car at Auburn Chevrolet. From the moment he introduced himself to us he worked tirelessly to assure attention to detail in helping us select a new car at Auburn Chevrolet. From the moment he introduced himself to us he worked tirelessly to assure we got the type of car that would suit what we were looking for. He went above and beyond our expectations to be sure we were satisfied with our selection and made it a real joy to do business with him. Faiz’s demeanor during the entire process is one of the significant reasons we decided to buy our new car at Auburn Chevrolet. We will highly recommend Auburn Chevrolet and Faiz Hashmi to our friends and family. Elwood & Carol Dore More

No nonsense sales. Straight to the point. Fair price. Great service. Time saving car purchase. No funny business, like....raising the price at the last minute. Great service. Time saving car purchase. No funny business, like....raising the price at the last minute. More

I am very hard of hearing, but Harvey Weybrew understood and was very helpful in helping me to acquire a vehicle of my choice. He also was helpful in consulting with my Son during the selection process. I and was very helpful in helping me to acquire a vehicle of my choice. He also was helpful in consulting with my Son during the selection process. I pray that he doesn't catch cold from all the rain that we had while inspecting the automobiles I was interested in. The Finance Dept also was a great help in getting me the 0 % interest rate. I thank them for that. I like doing business with Auburn Chevrolet because they have a great Service department and everyone is very friendly. They are always ready to help in any of their departments. This is the second new car I have purchased from them and I would definitely recommend them as the dealer to go to. If you want great help see Harvey. More

Andrew was short, rude, passive aggressive. Told me to "hit the door" for declining to fill out credit pull on a soft quote written on scratch piece of paper. I spent an entire afternoon at this deale "hit the door" for declining to fill out credit pull on a soft quote written on scratch piece of paper. I spent an entire afternoon at this dealership in good spirits and it was all spoiled in the last 5 minutes by a sales punk named Andrew Bothell. That boy needs to be FIRED!!! I was initially approached by Rowland. An older laid back gentleman that was very accommodating - great guy. We went on several test drives and I really enjoyed the manual transmission models. Rowland was new, so he occasionally asked Andrew for which options were available for the LT1/2 LTZ types. I noticed right away that Andrew was short and seemed agitated to the both of us. It was borderline offensive. Andrew was visibly annoyed by having to locate car keys and perform inventory searches to find comparable models. The demo car they expected me to like had many interior key scratches, and I didn't want a dirty scratched up demo car. So I kept looking at others. Meanwhile, I told Rowland that I was undecided but I would still go ahead with a trade-in appraisal. When it came time to appraise my trade, Andrew asked me what my payoff balance was. My payoff has no bearing on quoting me a trade in value. Let ME worry about that. I said, above $20k but below $30k. Andrew didn't appreciate that much and went to go look at my trade. Meanwhile Rowland is trying to input my information into "vinsolutions", but ran into a snag. Andrew comes back ridiculing me for not giving him my payoff amount. Just being a big drama queen about how this was impacting the ability to make a sale but he still managed to quote a lowball offer. I said that won't work for me. He gets all huffy and runs back to the manager. Rowland is chit chatting with me when Andrew returns and tries to school me on tax credits equal to the sale price and that "allows" me a good deal because it's essentially a free ride on taxes. I said yes, but that is something I already paid for. At this point, Andrew was taking over negotiations. Once more he comes back and tells me that he will give me a CRUZE for $21k after $1500 rebate, and low trade for my car. I wanted to make sure I was clear on the verbal offer because that price seemed awfully low for a new LT2 model and we were only working on blank piece of paper. so I clarified "This is for the LT2 that would have to be shipped here?" He said "no, I thought we were talking about the demo car". I said "no, that car didn't appeal to me". This time he steps back and offers me $2k extra for my car and $23,5k for the CRUZE that needed to be shipped in. I thought this was more in the ballpark, but the offer was nothing concrete. We were working on a piece of paper - no VINs involved, etc to help keep the negotiations clear. He was agitated and unprofessional on his 4th return. I had several other clarifying questions about GM memorial day rebate offers that might be in lieu of APR promotions. Again, Andrew couldn't provide concrete rebate specifics to how it applied to the deal. I was looking at combined APR offers. I have personal rules to NEVER sign contracts same day. I wanted to go home and think about the new offer on A.) car that I cannot see B.) whether or not the deal warrants me looking into talking to my bank first. *MELTDOWN* He was pushy to commit to submitting a credit pull without confirming VIN reservation. I don't pull credit FIRST without price in formal writing based, not generalized promises and scratch estimates. I'm considering filing WA state AG complaint for this little stunt. As far as I was concerned, we were still negotiating VINs and prices. I hadn't even gotten confirmation of color yet! It was 6pm. I simply asked "What time are you open tomorrow, I understand Rowland won't be here". He pulled the paperwork away from me, starts mumbling passive aggressive nagging sentences about trying to pull me a deal and I'm wasting his time. I don't play that reverse psychology guilt bs.. Andrew starts closing up, in general terms told me to leave. Before I could even process what he was rudely saying to me I reactively slammed the palm of my hand on the desk and loudly asked "Are you fu%$ng serious right now?" 0_o Yes, yes indeed he sure was telling me to leave. I was absolutely stunned! Andrew reiterated for me to quote "hit the door". Dude you just cost your employer a SALE. I have TOP TIER credit score enough to buy two cars from Auburn Chevrolet. I later find out from WA state business records Andrew is related to the dealership board chairman, which explains why nepotism allows Andrew to feel superior to act this way to a potential customer. FIRE ANDREW BOTHELL!! If your staff can't handle the stress of letting a customer decide and make informed credit decisions he has no business being on the floor of your dealership! NO dealership employee is going to interfere with my right to determine when I'm ready to drop $26k, or when to do a hard credit pull, and it definitely won't be from this unprofessional jerk.. More

Just last week my husband and I ran into a unforeseen event where we needed a good reliable commuter car. We had no money set aside for this and weren't even sure we would qualify for a loan. I heard abo event where we needed a good reliable commuter car. We had no money set aside for this and weren't even sure we would qualify for a loan. I heard about Chevrolet of Auburn from my Mom who had a great experience with Pavel and she recommended that we check them out. I looked on-line, found a car that was perfect for us and e-mailed them around 7pm one night. Pavel e-mailed me back with-in 20 mins. We continued to e-mail back and forth until the next day, because I didn't want to waste anyone's time if we would not qualify. Pavel kept reassuring me no matter what, we were not wasting anyone's time. My husband and I have been to multiple dealerships through out the last 7 years and have never been treated with this much respect. For most dealerships, we are just seen as money signs. If you look like you don't qualify, then they don't really try to help and just move on to the next person who looks like they will make a good profit off of. Not here, to be honest they basically broke even with the car we bought. Pavel worked with us for hours trying to get the payment where we could afford it. He was never pushy and really just laid back which made the experience so great! He never once made us feel bad about not having money down, but understood and was sincere to our situation. After we agreed to buy the car, we went and spoke with Joel the finance manager. Here is where they usually get "get ya". The finance manager... This is where they tell you, well we can't forget about "this" charge or "that" charge which all ends up making everything way more expensive then you ever imagined. I was completely nervous going into Joel's office, but was shocked!! Joel was unbelievably nice and compassionate to our credit issues. My husband and I are far from perfect and had somethings happen over the last couple years which made us have to file bankruptcy, which in the end ruined my husbands great credit! Joel saw this and was so reassuring that we could get our credit back up, He spent almost 2 days talking to the banks and working with them to drop our interest rate and keep me as a co-signer on the car.. ME.. A Co-signer!! I couldn't believe it, every other dealership said I couldn't be on the car.. It killed me and my credit.. Joel knew how important it was to keep me as a co-signer so my husband and I could reach our goal of GREAT credit again some day! I have never once recommended a car dealership, until now!! My husband and are still in shock, not because we got another car, because these 2 people worked so hard for us when they barely made any profit.. I didn't think this still existed. Thank you Pavel and Joel for such a wonderful experience! You honestly gained 2 customers that will always come back to you two! More