Auburn Chevrolet

Andrew was short, rude, passive aggressive. Told me to "hit the door" for declining to fill out credit pull on a soft quote written on scratch piece of paper. I spent an entire afternoon at this deale "hit the door" for declining to fill out credit pull on a soft quote written on scratch piece of paper. I spent an entire afternoon at this dealership in good spirits and it was all spoiled in the last 5 minutes by a sales punk named Andrew Bothell. That boy needs to be FIRED!!! I was initially approached by Rowland. An older laid back gentleman that was very accommodating - great guy. We went on several test drives and I really enjoyed the manual transmission models. Rowland was new, so he occasionally asked Andrew for which options were available for the LT1/2 LTZ types. I noticed right away that Andrew was short and seemed agitated to the both of us. It was borderline offensive. Andrew was visibly annoyed by having to locate car keys and perform inventory searches to find comparable models. The demo car they expected me to like had many interior key scratches, and I didn't want a dirty scratched up demo car. So I kept looking at others. Meanwhile, I told Rowland that I was undecided but I would still go ahead with a trade-in appraisal. When it came time to appraise my trade, Andrew asked me what my payoff balance was. My payoff has no bearing on quoting me a trade in value. Let ME worry about that. I said, above $20k but below $30k. Andrew didn't appreciate that much and went to go look at my trade. Meanwhile Rowland is trying to input my information into "vinsolutions", but ran into a snag. Andrew comes back ridiculing me for not giving him my payoff amount. Just being a big drama queen about how this was impacting the ability to make a sale but he still managed to quote a lowball offer. I said that won't work for me. He gets all huffy and runs back to the manager. Rowland is chit chatting with me when Andrew returns and tries to school me on tax credits equal to the sale price and that "allows" me a good deal because it's essentially a free ride on taxes. I said yes, but that is something I already paid for. At this point, Andrew was taking over negotiations. Once more he comes back and tells me that he will give me a CRUZE for $21k after $1500 rebate, and low trade for my car. I wanted to make sure I was clear on the verbal offer because that price seemed awfully low for a new LT2 model and we were only working on blank piece of paper. so I clarified "This is for the LT2 that would have to be shipped here?" He said "no, I thought we were talking about the demo car". I said "no, that car didn't appeal to me". This time he steps back and offers me $2k extra for my car and $23,5k for the CRUZE that needed to be shipped in. I thought this was more in the ballpark, but the offer was nothing concrete. We were working on a piece of paper - no VINs involved, etc to help keep the negotiations clear. He was agitated and unprofessional on his 4th return. I had several other clarifying questions about GM memorial day rebate offers that might be in lieu of APR promotions. Again, Andrew couldn't provide concrete rebate specifics to how it applied to the deal. I was looking at combined APR offers. I have personal rules to NEVER sign contracts same day. I wanted to go home and think about the new offer on A.) car that I cannot see B.) whether or not the deal warrants me looking into talking to my bank first. *MELTDOWN* He was pushy to commit to submitting a credit pull without confirming VIN reservation. I don't pull credit FIRST without price in formal writing based, not generalized promises and scratch estimates. I'm considering filing WA state AG complaint for this little stunt. As far as I was concerned, we were still negotiating VINs and prices. I hadn't even gotten confirmation of color yet! It was 6pm. I simply asked "What time are you open tomorrow, I understand Rowland won't be here". He pulled the paperwork away from me, starts mumbling passive aggressive nagging sentences about trying to pull me a deal and I'm wasting his time. I don't play that reverse psychology guilt bs.. Andrew starts closing up, in general terms told me to leave. Before I could even process what he was rudely saying to me I reactively slammed the palm of my hand on the desk and loudly asked "Are you fu%$ng serious right now?" 0_o Yes, yes indeed he sure was telling me to leave. I was absolutely stunned! Andrew reiterated for me to quote "hit the door". Dude you just cost your employer a SALE. I have TOP TIER credit score enough to buy two cars from Auburn Chevrolet. I later find out from WA state business records Andrew is related to the dealership board chairman, which explains why nepotism allows Andrew to feel superior to act this way to a potential customer. FIRE ANDREW BOTHELL!! If your staff can't handle the stress of letting a customer decide and make informed credit decisions he has no business being on the floor of your dealership! NO dealership employee is going to interfere with my right to determine when I'm ready to drop $26k, or when to do a hard credit pull, and it definitely won't be from this unprofessional jerk.. More

Just last week my husband and I ran into a unforeseen event where we needed a good reliable commuter car. We had no money set aside for this and weren't even sure we would qualify for a loan. I heard abo event where we needed a good reliable commuter car. We had no money set aside for this and weren't even sure we would qualify for a loan. I heard about Chevrolet of Auburn from my Mom who had a great experience with Pavel and she recommended that we check them out. I looked on-line, found a car that was perfect for us and e-mailed them around 7pm one night. Pavel e-mailed me back with-in 20 mins. We continued to e-mail back and forth until the next day, because I didn't want to waste anyone's time if we would not qualify. Pavel kept reassuring me no matter what, we were not wasting anyone's time. My husband and I have been to multiple dealerships through out the last 7 years and have never been treated with this much respect. For most dealerships, we are just seen as money signs. If you look like you don't qualify, then they don't really try to help and just move on to the next person who looks like they will make a good profit off of. Not here, to be honest they basically broke even with the car we bought. Pavel worked with us for hours trying to get the payment where we could afford it. He was never pushy and really just laid back which made the experience so great! He never once made us feel bad about not having money down, but understood and was sincere to our situation. After we agreed to buy the car, we went and spoke with Joel the finance manager. Here is where they usually get "get ya". The finance manager... This is where they tell you, well we can't forget about "this" charge or "that" charge which all ends up making everything way more expensive then you ever imagined. I was completely nervous going into Joel's office, but was shocked!! Joel was unbelievably nice and compassionate to our credit issues. My husband and I are far from perfect and had somethings happen over the last couple years which made us have to file bankruptcy, which in the end ruined my husbands great credit! Joel saw this and was so reassuring that we could get our credit back up, He spent almost 2 days talking to the banks and working with them to drop our interest rate and keep me as a co-signer on the car.. ME.. A Co-signer!! I couldn't believe it, every other dealership said I couldn't be on the car.. It killed me and my credit.. Joel knew how important it was to keep me as a co-signer so my husband and I could reach our goal of GREAT credit again some day! I have never once recommended a car dealership, until now!! My husband and are still in shock, not because we got another car, because these 2 people worked so hard for us when they barely made any profit.. I didn't think this still existed. Thank you Pavel and Joel for such a wonderful experience! You honestly gained 2 customers that will always come back to you two! More

I highly recommend this dealership. I felt I received excellent customer service and post sale support. The staff was very friendly and knowledgeable and the dealership environment was clean and inviting excellent customer service and post sale support. The staff was very friendly and knowledgeable and the dealership environment was clean and inviting. The sales staff are low pressure and comfortable to deal with. They answered all my questions and have even called several times since the sale to make sure I am still satisfied. My sales associate Shannon was great, informative and helpful. I will definitely return to Auburn Chevrolet for my next vehicle. More

Troy and Pavel both were very helpful and we were able to Troy and Pavel both were very helpful and we were able to negotiate and great price and even helped work out a deal for new tires. Thank you guys. Troy and Pavel both were very helpful and we were able to negotiate and great price and even helped work out a deal for new tires. Thank you guys. More

I am very pleased with the service I was provided when purchasing my new Spark. I felt no preasure from the sales rep, and the finance manager was very helpful as well. I bought this vehicle for my son an purchasing my new Spark. I felt no preasure from the sales rep, and the finance manager was very helpful as well. I bought this vehicle for my son and he is very happy with its performance. I would not hesitate to buy another chevy product from Auburn Chevrolet if I were in the market for a new vehicle. More

I would highly recommend this place. Our experience was really amazing. We worked with their manager Troy Bice. He was very helpful and really fast person. Sometimes he tried to give us more information th really amazing. We worked with their manager Troy Bice. He was very helpful and really fast person. Sometimes he tried to give us more information than we need, but I think it will be very useful for people who do not know exactly what they want. And the fact that he and they was really fast is very important. Because we wanted to get a financing, so we hadn't do almost nothing. Just provide all necessary documents and that's all. Second thing that I want to highlight is that these guys do know their business and understand who can become their customer even if he doesn't have enough credit score. My wife and I as newcomers we don't have enough credit history, but we are working hard (well, my wife works at home, but who can say that it is not a work…). And we need additional car to be more flexible, to go out with our kids, for my wife to be independent and start to work (we hope that she will work at the airport), etc. But anyway, it is not history about our family, it is about Chevrolet Auburn. So we were approved and got the new car at the same day. Sure, because of financing and some additional items (like GAP insurance - cool stuff I have to say) we will pay much more money than the price of the car. But I prefer to be covered and protected from all sides. And this is the USA. You have to work hard. BTW - we arrived in the country just 7 month ago. And before I have never had a new car, always only pre-owned. This is our first new car and I am pretty sure that our experience will be awesome, as was our trip to Auburn Chevrolet. More

I came in on a newspaper ad. I was treated with genuine concern for my needs. Although the ad unit was not what we decided on, pricing was fair for the unit we choose. Jason made sure we had plenty of time concern for my needs. Although the ad unit was not what we decided on, pricing was fair for the unit we choose. Jason made sure we had plenty of time to make a choice and there was no pressure to hurry. Jason's ability to answer questions about our vehicle was a lot of help and made the process go faster. Everyone we came in contact with at Auburn Chev was very pleasant and helpfull. Thank you for a great experience. Bob Johnson More

Pavel was my first contact and salesman that I worked with through the process. My first impression of him was good. He had a great personality and he listened to what I was wanting to do and never stray with through the process. My first impression of him was good. He had a great personality and he listened to what I was wanting to do and never strayed away from my goal. He did everything right with professionalism. I'm glad it was him that I got to work with. The financing had abit of a problem that had me concerned about our agreement.But after meeting with Doug Bivens he corrected every issue and in a timely manner. I appreciate the way he handled the situation. So to the Auburn Chev crew.....Thank you! Jeff Smith More

Pavel is a Great Sales Consultant and would definitely recommend sending friends and family to see him on their next vehicle purchase!!! Great to deal with and very professional !!! recommend sending friends and family to see him on their next vehicle purchase!!! Great to deal with and very professional !!! More

My name is Fane Stevenson and my wife Roseann and I had a great experience on purchasing our 2011 Chevy HHR last thursday January 24,2013 at Auburn Chevrolet.I had contacted Jason Rigby by internet and telep great experience on purchasing our 2011 Chevy HHR last thursday January 24,2013 at Auburn Chevrolet.I had contacted Jason Rigby by internet and telephone that was pleasant.That thursday morning I called to confirm the 5:30 appointment and talked with Shelly,and had a good feeling about Auburn Chevrolet already based upon these two phone conversations.Low and behold,upon our arrival for our 5:30 appointment,we were greeted with such professionalism and friendliness that our worries of getting a car soon faded away.Mr.Pavel was very helpful,courteous and attentive to our needs and desire to have the HHR. Mike in financing did an awsome job in explaining our terms and loan in full detail to us.It was cold and rainy outside and one of the other gentlemen there even made a fresh pot of coffee for me. Talk about a "GREAT" bunch of people and that best describes the staff at Auburn Chevrolet. Thank you all so very much,and we will always continue to do business with you. Happy new Chevy HHR owners, Fane and Roseann Stevenson More