Auburn Chevrolet

Michelle makes buying a car FUN! We did not want to have to buy a car. Our previous car worked great for us, but it sadly and abruptly stopped working. We needed a vehicle ASAP as we We did not want to have to buy a car. Our previous car worked great for us, but it sadly and abruptly stopped working. We needed a vehicle ASAP as we have 4 kids involved in multiple activities. I didn't want to spend money on a new one, and to be honest, I was pretty grumpy about it. Enter, Michelle Smith. We could not speak more highly of her. She made us feel welcome from the moment we walked through the doors of Auburn Chevrolet. She was so kind and understanding from the get-go. She listened to what we required to fit our family's needs. She understood that a new car payment was not something we were looking forward to and that we needed to find something that fit into our budget. Michelle went out of her way to find the perfect car for us, at an awesome price! As if that wasn't enough, she actually made the process of purchasing a car fun. There was not one moment that we felt pressured. She was honest and knowledgable. And if she didn't know the answer to something we asked she was quick to find out. We could not believe how enjoyable the experience was. It felt like we were looking at cars with a friend instead of a sales person. Once we decided on the car we wanted, both Michelle and Jeff helped to make it an incredibly smooth and quick transaction. And, they are very family friendly! In fact, they were still nice to us even after our toddler dumped a basket of crayons all over Jeff's office. We absolutely recommend Michelle! We will certainly return to her with all of our future car purchases. Thanks Michelle!! More

Michelle is Awesome! I've purchased 2 Tahoe's from Auburn Chevrolet in the last 8 months for 1 reason.....Michelle!! Best saleswoman! Thank you Michelle and thank you Todd I've purchased 2 Tahoe's from Auburn Chevrolet in the last 8 months for 1 reason.....Michelle!! Best saleswoman! Thank you Michelle and thank you Todd for another great experience!! More

Excellent saleswoman I came in it test drive a few trucks and fell in love with a nice 2014 silverado. Michelle Smith was as non pressuring as it gets while showing diffe I came in it test drive a few trucks and fell in love with a nice 2014 silverado. Michelle Smith was as non pressuring as it gets while showing different vehicle options to us. I made a deal with the sales manager Todd for a few items to be swapped from another truck that ended up selling before the items could be swapped, but reassured me I would be taken care of. He never followed up ever, but when I emailed Michelle of what was going on, she was on it and had me sorted out in no time. I highly recommend anybody looking for a new Chevy to go see Michelle Smith at Auburn Chevrolet. More

Terrible If I could rate a zero I would. Granted I should have called before I drove 45 minutes to look at a vehicle, but after I saw the price I figured that If I could rate a zero I would. Granted I should have called before I drove 45 minutes to look at a vehicle, but after I saw the price I figured that I need to get there before it sold. When I arrived I asked the salesman( he was doing his best no fault on his behalf) if the was the vehicle at the listed price. I showed him a picture he grabbed the stock number and went to get the keys. After he confirmed it was the same vehicle I wanted to test drive it. I began to ask him what were the conditions of the sale price and why it was so cheap. He went to speak with the sales manager and came back with, " thats the price for the truck with out the accessories." The total cost was almost $15,000, yes thousand over the advertised price. The sales manager came over to explain this to me and stated that there was a disclosure online that read they do not have to honor the online price. Also how it would be nice to get the vehicle at that price. He tried to convince me that it was still a great deal. I checked the website again and the statement just says prices subject to change without notice. That to me doesn't mean they can advertise it without noting that there are accessories on the vehicle that were not accounted for. The manager did not apologize for the misunderstanding, and pretty much gave me the vibe you wouldn't be able to afford it anyways. I am in town on business and thought I would capitalize on a good deal, and I suppose my rental car can be deceiving. Long story short it is unethical the way they advertise, and the costumer service was terrible from the manager on duty. More

Knowlegable Customer Service Brent was our customer service representative. He made the purchase of our Colorado pickup a very low stress and expeditious experience. He answered Brent was our customer service representative. He made the purchase of our Colorado pickup a very low stress and expeditious experience. He answered virtually all of our questions on the spot. Also, the Auburn Chevrolet layout has all of the Colorado vehicles located in one place so that we did not have to run all over the lot to see various Colorado pickups for sale. More

Great customer service Alyssa was our Sales representative and she made the transaction really easy! I will definitely recommend her! Everybody is friendly. I hope all other Alyssa was our Sales representative and she made the transaction really easy! I will definitely recommend her! Everybody is friendly. I hope all other dealership is like this. More

Alyssa & Todd CARE Can't say enough good things about Alyssa (salesperson) and Todd (sales manager) at Auburn Chevrolet after my experience there this week and finally b Can't say enough good things about Alyssa (salesperson) and Todd (sales manager) at Auburn Chevrolet after my experience there this week and finally buying my new car today. I was treated very poorly by another dealership in the area and Alyssa worked hard to find me a car I'd love then Todd pulled out all the stops in to making it a deal that made me happy. I ended up trading in a brand-new 2018 for another 2018 with Auburn. I only wish I'd have gone there first!! Call Alyssa today if you're in the market for a new car!! More

Amazing! As soon as we walked in we were created and treated with such respect. Customer service was amazing. Our car sales woman was Alissa and she was very f As soon as we walked in we were created and treated with such respect. Customer service was amazing. Our car sales woman was Alissa and she was very friendly! My wife and her had such a good time through the process. The whole team there was amazing. This dealership is so friendly and treats you so well and does the best they can to get you the best deal possible! You will walk out a happy person hands down. Definitely recommend this dealer ship to people all around the area. More

Purchased a new Chevrolet Colorado Our sales rep, Faiz, was great! He was very responsive to our questions (phone/email) and worked diligently with the dealership to get us the best pr Our sales rep, Faiz, was great! He was very responsive to our questions (phone/email) and worked diligently with the dealership to get us the best price on our new 2017 Chevrolet Colorado. Once we had had agreed on the price we went to Auburn Chevrolet that evening and everything was ready. Faiz went over everything on the vehicle with us, making sure it was exactly what we wanted. Overall a great experience! Total time at the dealership was one hour and 15 minutes with most of that time going over the vehicle. More

Great experience Great experience. Brent is always helpful and an all around nice guy. After purchasing 7 cars from this dealership, I think we FINALLY found the keepe Great experience. Brent is always helpful and an all around nice guy. After purchasing 7 cars from this dealership, I think we FINALLY found the keepers! More