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Atlantic Toyota - Service Center

West Islip, NY

4.7
572 Reviews

572 Reviews of Atlantic Toyota - Service Center

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December 26, 2024

Great dealer answered all my questions and request I had made buying a car simple will use this dealer again when it’s time for another car Definitely recommend More

by webberjdavid
Recommend Dealer
Yes
Employees Worked With
Rich Healy
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2024

Great job, quick and they got me out very early. The lady at the counter cashier was nice More

by martinromero310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Blackwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

Tim was extremely helpful thank you I will definitely be coming back to Atlantic Toyota More

by castrocatherine51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Keehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

I am not happy with your service. I was quoted a price and charged more money because of fees not disclosed to me. This is not the way to do business. Also, the fact of being charged More

by ACCSR59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Keehner
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Atlantic Toyota responded

Thank you for taking the time to share your feedback. We sincerely apologize for any frustration or inconvenience you experienced during your visit. We strive to provide a transparent and positive experience for all our customers, and it’s clear we fell short in this instance. Regarding the credit card fee, we want to clarify that this is a standard practice adopted by many businesses to help offset processing costs. However, we understand how frustrating it can be when unexpected fees arise, and we regret if this wasn’t clearly communicated upfront. Transparency is very important to us, and we will review our processes to ensure all costs are explained thoroughly in the future. We’re sorry to hear this impacted your trust in us, as well as your decision to consider purchasing a vehicle. Your feedback is invaluable, and we’ll take it as an opportunity to make improvements to our customer experience. If you’re open to discussing this further, please feel free to contact us directly at 631-587-2455. We’d love the chance to make things right and address any remaining concerns. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Jon Stern General Manager

December 15, 2024

I always choose Atlantic Toyota to service my RAV4. They are always quick and efficient. I am always greeted with a smile and warm welcome from Tasha, and I know my car is in good hands with Kippy the More

by brittanydeorio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tasha, Kippy
December 14, 2024

Love this dealership. Tasha, Tim & all the service advisors always take the best care of me & my cars. I've been coming here for 20 years, first with my beloved Matrix & n More

by Kathy Noone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tasha Drew
December 08, 2024

Excellent professional & courteous Service with Mike. I would recommend service at this Toyota Dealership. I will be back to this dealership whenever I need service to my Rav4 More

by kjhalls1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Keehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

I have been using this dealership for over a decade now. That speaks for itself. More

by GAZAMONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Keehner
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2024

Service representative was friendly, courteous and very professional. She explained to me what the first service schedule was for. I was pleased with my visit. More

by BIGSG09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tasha Drew
November 29, 2024

Tim took great car of me and my vehicle was ready in an hour. I have been buying and service my car from atlantic Toyota for 15 years More

by rhealy01@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Keehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Musmacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Keehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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