Atlantic Toyota - Service Center

I service my LandCruiser at Westbury Toyota. On this occasion and because I was in the area, I decided to get an oil change at Atlantic Toyota strictly because of convenience. While my son was at a lacr occasion and because I was in the area, I decided to get an oil change at Atlantic Toyota strictly because of convenience. While my son was at a lacross game in the area, I felt I could kill two birds with one stone and save some time. I never thought I would be so impressed with the level of service I received from Atlantic Toyota and especially from Michelle Kanavas, my Service Advisor. (I hope I spelled it right) She treated me professionally and kept me informed of the process every step of the way. Surly a different experience from which I have been accustom at Westbury. She was polite and genuine and I have to admit, the staff there was more than accommodating. I felt like I was shopping at Nordstroms, without the pricy handbags!! Michelle, thank you and your staff for getting me excited about a measly oil change. LOL. I will go out of my way in the future just to bring my truck to you for all my serving needs. More

I purchased my Camry one year ago and was very pleased with the customer service, attention and fair price I received at Atlantic Toyota. I have been back to Toyota's service department for oil changes a with the customer service, attention and fair price I received at Atlantic Toyota. I have been back to Toyota's service department for oil changes and basic maintenance and am always satisfied with the quality of service provided. Thank you. More

After having my tire replaced "under warranty", thought still having to pay $90 for the replacement, I found that the tire pressure sensor was on. I checked the pressure in the replaced tire and f thought still having to pay $90 for the replacement, I found that the tire pressure sensor was on. I checked the pressure in the replaced tire and found that the tire was low in pressure. Then after filling the sensor still came on. This I found out was the the sensor was malfunctioning. Now the service dept wants to charge me $300 for a new sensor. Obviously they broke the sensor when replacing the tire and now want to charge me to fix their mistake. I've done research and found that when an inexperiences technician changes tires they are very likely to break the sensor. Horrible service! Goodyear would have just sold me a replacement tire and installed for $125 and probably not have broken the sensor. More

My 2008 Matrix has been serviced at Atlantic since I purchased it (at another Toyota dealership) in Fall 2007. Their service was recommended to me by a neighbor, and overall, Atlantic service has maint purchased it (at another Toyota dealership) in Fall 2007. Their service was recommended to me by a neighbor, and overall, Atlantic service has maintained a high standard, in quality of work, friendliness and helpfulness of personnel, and sometimes even in price. I have used Michelle as a Service Advisor on 3 visits so far and she has been most helpful during the service experience - pleasant, professional, and honest in her assessment of the work my car has needed. I have, and will continue to recommend Atlantic Toyota Service to my friends. More

Service was great as always. Drove away knowing my Highlander was the best it could be, safe and reliable. It's nice knowing I have a place I can go and feel confident that my SUV is being taken care Highlander was the best it could be, safe and reliable. It's nice knowing I have a place I can go and feel confident that my SUV is being taken care of right. More

Service is fast, with short wait time. All the people are friendly. Waiting area is comfortable. Competitive prices on services performed, they also accept all competitor coupons. I've been to other dealersh friendly. Waiting area is comfortable. Competitive prices on services performed, they also accept all competitor coupons. I've been to other dealerships for services, and I choose to come back to Atlantic Toyota even though it's further for me to travel to. More

I am giving today's experience a very poor rating because of the following: I was coming in for my 10,000 mile service visit... when I first arrived I was greeted by someone after about 10 minutes of because of the following: I was coming in for my 10,000 mile service visit... when I first arrived I was greeted by someone after about 10 minutes of waiting in my car (don't know his name or title) who took down the mileage, surveyed the car and instructed me to have a seat in the waiting room, which I did. After ONE HOUR of no one calling my name I went on a search for someone to speak to. I was instructed to speak with someone in the "corner" office. I met Mike Jaworski who then led me to his office when I told him I was waiting an hour and I had not been seen by a service adviser prior to this. (Mike Jaworski ended up being my service adviser for today) I told him I was upset about waiting so long and that I had a prior commitment to pick my brother up from the hospital directly after today's appointment. Mike was very apologetic; he then checked a sheet of paper where he told me that someone had crossed off my name and put a "check" mark, indicating that I was called and didn't respond. This was not true because I was listening very intently and my name was NEVER called. I didn't even fix a cup of coffee or visit the rest room because I didn't want to miss hearing my name. So I then returned to the waiting room for another hour; at which point I returned to Mike Jaworski and inquired as to why it was taking so long. He told me they were working on the car and that it was taking so long because they had to rotate the tires as well. He did apologize for the wait. So I went back to my seat and waited another half an hour; I couldn't find Mike so I asked if there was a manager available. After 2 1/2 hours, I spoke with Tasha Drew. At this point I was becoming very, very upset. Tasha first words were that she was not going to sit there and be "screamed at". (I wasn't screaming but I was upset so my voice was obviously elevated). I then said that I wasn't screaming at her but I was upset about the situation. She went to find out about my car and told me it was almost done but in speaking with her, she made reference to the fact that this service visit was under "Toyota Care" and that I wouldn't be charged. Am I to assume that if I was paying for todays visit I would have been treated better?? And I do "pay" for it with every monthly payment!! (Tasha did say she was going to "add-on" ONE free oil change after my Toyota Care is expired but I'm not sure I want to return to this dealer for my service visits.) My car was finally ready about 20 minutes later. By then I was there for 3 HOURS!! When I made the appointment I was told it should only take an hour. If this is what its like under Toyota "CARE," who would want it? Waiting three hours with an appointment is absurd. This was a simple oil change and tire rotation!! With the rude behavior and dismissive attitude of Tasha Drew toward my experience, you can bet that I would give second thoughts to A - recommending this dealership to anyone for anything, and B - getting my next car from them. More

the dealer service agent benny was very friendly and helpful, time for sevice was less and he tried to minimize the cost affectively.the service job was good. my overall experience was very good. helpful, time for sevice was less and he tried to minimize the cost affectively.the service job was good. my overall experience was very good. More

Benny was really friendly and professional. I had a really poor experience with a different worker in the service department one time, so I was relieved to work with Benny this time around. I would pr really poor experience with a different worker in the service department one time, so I was relieved to work with Benny this time around. I would probably request him in the future because of it. More

Terrific service. Friendly, Helpful. Efficient. Terrific service. Friendly, Helpful. Efficient. Krystle had me in and out of service within 45 minutes. Couldn't ask for better service. Even th Terrific service. Friendly, Helpful. Efficient. Krystle had me in and out of service within 45 minutes. Couldn't ask for better service. Even the bagels were great. More