Atlantic Toyota - Service Center

"We owe" I recently had to bring my new Rav4 back to Atlantic Toyota for a "we owe" that became available. From my initial service contact with Ralph Rivera t I recently had to bring my new Rav4 back to Atlantic Toyota for a "we owe" that became available. From my initial service contact with Ralph Rivera to when I picked up my car later in the day, Ralph was knowledgeable, courteous, and professional. My car was finished when Ralph said it would be, and he called me to let me know it would be waiting inside until I got there after I left work. I can't believe I have my own personal service consultant! From the very first moment I stepped into Atlantic Toyota's showroom in January and met Joe Cellucci (Hi Joe!) who eventually sold me my vehicle, I have been quite impressed with the friendliness, warmth, and top-notch service I have received there. Thank you, Joe. Thank you, Ralph. Thank you Atlantic Toyota. You are the best! More

Atlantic Toyota , the place to go ! Great experience. I came in without an appointment for my 25,000 check up and tire rotation. Was performed in approx 30 minuets and I had a nice cup Great experience. I came in without an appointment for my 25,000 check up and tire rotation. Was performed in approx 30 minuets and I had a nice cup of coffee. I have a tight work schedule and generally cannot make appointments. If this is ok with Atlantic Toyota, i will keep coming back. If not, I will do my own oil changes and tire rotations. More

15000 service Excellent service came in for 1200 pm Saturday appr. For 15000 mile serve all systems checked out and tires rotated. Had a quick cup of coffee service Excellent service came in for 1200 pm Saturday appr. For 15000 mile serve all systems checked out and tires rotated. Had a quick cup of coffee service completed within 30 minutes time. Everyone professional as always. More

Service and State Inspection My service representative Michelle Kanavas was extremely helpful and considerate. I have a 2013 Venza , my second Venza purchased at Atlantic and I ha My service representative Michelle Kanavas was extremely helpful and considerate. I have a 2013 Venza , my second Venza purchased at Atlantic and I have always been treated well. i also spoke to Luca Paolucci while I waited for my car. He is a nice young man and made a good impression. I'll call him when my lease expires. This is the only place I would service my car. Their website even had a service coupon for a free State Inspection. Great place! More

TOYOTA HIGHLANDER SERVICE APPOINTMENT My service representative Benny Mak made it a truly wonderful experience. Mr. Mak was very professional and attentive to me and delievered the vehicle My service representative Benny Mak made it a truly wonderful experience. Mr. Mak was very professional and attentive to me and delievered the vehicle within the tiem frame as promised. More

Great service department I love this dealership. People are very courteous and helpful. Not pushy to sell you more service. I don't mind waiting sometimes because that is a go I love this dealership. People are very courteous and helpful. Not pushy to sell you more service. I don't mind waiting sometimes because that is a good business indicator. People want to come here. My service manager is the best. He reminds me all the scheduled maintenance. Most importantly, they have cubicles for people who need to take care of business. I learned Window 8 sitting over there. More

TERI G. AS ALWAYS, THE TOTAL SERVICE EXPERIENCE AT ATLANTIC TOYOTA WAS EXCELLENT AND BENNY MAK IS THE BEST....HE ALWAY TAKES GOOD CARE OF ME AND MY CAR!!! AS ALWAYS, THE TOTAL SERVICE EXPERIENCE AT ATLANTIC TOYOTA WAS EXCELLENT AND BENNY MAK IS THE BEST....HE ALWAY TAKES GOOD CARE OF ME AND MY CAR!!! More

QUICK AND EASY THE SERVICE AT TOYOTA-CAN'T GET MUCH BETTER!!!! ALWAYS DREADED BRINGING IN CAR TO DEALERSHIPS IN THE PAST FOR SERVICE BUT SINCE STARTED USING ATLANT THE SERVICE AT TOYOTA-CAN'T GET MUCH BETTER!!!! ALWAYS DREADED BRINGING IN CAR TO DEALERSHIPS IN THE PAST FOR SERVICE BUT SINCE STARTED USING ATLANTIC TOYOTA IT HAS BEEN A PLEASURE. YESTERDAY HAVING BENNIE AS THE SERVICE REP TOPPED THEM ALL. FRIENDLY, EFFEICIENT, AND EXPLAINED EVERY DETAIL OF THE WORK NEEDED-NO COMPLAINTS. More

BROKEN PROMISES AND LIES @AtlanticToyota AMITY TOYOTA This place doesn't even deserve one star, maybe minus 5. I brought in my 2012 prius because my auxiliary battery kept d @AtlanticToyota AMITY TOYOTA This place doesn't even deserve one star, maybe minus 5. I brought in my 2012 prius because my auxiliary battery kept dying after about an hour of not running. Prior to bringing it there i stopped by another mechanic. He checked the auxiliary battery and said the battery was fine, taking charge and holding charge. So he turned car off tested electrical system, he found a 18 amp draw from the electrical system. Benny the service Mgr says his mechanic says thats normal. Even a 5 year old knows a 18 amp draw will kill any battery in an hour or two. So I leave the car its a saturday and that afternoon i get a call asking for my ok to put a new battery in the car if needed lol. Now how stupid do they think I am it was just tested by a mechanic that was fixing cars while these kids were breast feeding. So then I ask a loaner??? Answer no we only have four and there out but monday morning is good. So I call this morning and i was told no loaners and there is a wait list, even better they have no one to look at my car today. So I Call the service Mgr who on Sat wanted to give me the best deal in the world on a trade in for a new Prius. I explain the service situation and he says come in he will take care of it and guarantees me a loaner today. He even says we will pick you up in Long Beach and bring you to Amityville. I say great but i have to be honest I will listen but I am not making a decision today. All of a sudden he has to call me back. He never calls so I call them and all of a sudden they have no loaners. I wouldn't use this Toyota Dealer or ANY other Atlantic car dealership. They are a bunch of lying ,cheating BS thieves. BUYER BEWARE. First the service dept had no stars now def the sales is right there with them.. I hope they plan on seeing this post in many places, I am in the news business and more people are gonna read this that they sell cars. Jim @STAUBITSER More

WORST. PLACE. EVER. What a huge mistake going to this place for repair. Not only do they insist on nickel-and dimeing you into unnecessary repairs, they also try and talk What a huge mistake going to this place for repair. Not only do they insist on nickel-and dimeing you into unnecessary repairs, they also try and talk 70-year old people into buying new engines. I experienced this while in the waiting room, and I was about to step in, when Wayne Weinstein called me over to tell me what I needed to fix. Wanted to charge ME to fix the tire that HIS mechanic flattened with a nail. To top it off, the only thing that Wayne was concerned with was getting his "high customer satisfaction" score, without actually trying to make sure I was satisfied with the service. So after completing the satisfaction survey, I get a voice mail from this "man" basically threatening me, speaking VERY disrespectful to me, and telling me I'm not welcome back at HIS shop. Not sure about you, but I don't feel these are the actions of a dealership worth giving your business to. More